Property Management Professional with Leasing Expertise

Sophia Boyd

**********@*****.*** • 623-***-**** • 615 Jack Street, McKinney, TX 75069 • linkedin.com/in/sophia- boyd-8a278463

SUMMARY

Experienced property management professional with over three years in rent collections, leasing, and resident relations. Proficient in Microsoft Office, especially Excel, and skilled in preparing vendor contracts. Strong background in customer service and technical support.

EXPERIENCE

Greystar, Assistant Community Manager

Jan 2024 - May 2025

Responsible for managing rent collections and leasing within a diverse 322-unit community, which included HOM Inc., and Section 8. Effectively handled delinquency issues by sending 5 day notices all the way to issuing a writ. Built strong relationships with residents as Greystar took over, so we had to gain the residents trust, which I did. Also addressed complaints and issues which contributed to a positive living environment. WesternWealth Communities, Assistant Manager

Nov 2022 - Jul 2023

Worked as an assistant manager handling all rent payments. Sending out 5 day notices, and sending residents to court. Making adjustments to ledgers, removing and adding charges. Speaking with residents about concerns in the community. Answering the phone, taking work orders and communicating with maintenance about emergencies. WesternWealth Communities, Leasing Consultant

Dec 2021 - Nov 2022

Worked as a leasing agent keeping the property at 98% occupied. Gathered all documents to complete the residential file. Communicated with the prospects on next steps. Completed all marketing by answering all correspondence in Knock. Walked ready and not ready units.

Intersolutions, Leasing Consultant

Dec 2021 - Present

Working at various properties handling all aspects of leasing, from touring the prospective resident to securing a commitment. Also taking work orders from residents and answering any questions they may have. Walking the show units to be sure they are clean and ready, and any other duties as assigned. TTEC - Facebook, Facebook Marketing Expert

Aug 2021 - Oct 2021

Worked as a Marketing Expert making outbound cold calls to businesses that either have Facebook ads or would like to create and post ads.

Avenue 5 Residential, Leasing Consultant

Oct 2019 - Nov 2020

Worked at The Vicinity leasing apartments with a proven track record. Worked independently on weekends handling emergencies and all resident issues. Great customer service skills that resulted in great relationships with the residents. Gained their trust in Avenue 5, which was a new property management company when I started. Experienced in Yardi as well as Rent Café and handled all marketing.

Career Strategies, Leasing Consultant

Apr 2018 - Oct 2019

Support office staff with a multitude of projects. Training on becoming a full time leasing consultant. Also, have been certified with a Silver Certificate from success fully completing a seminar at Career Strategies on everything leasing. Paychex, Human Resources Advisor

May 2016 - Dec 2017

Support clients of Paychex with their HR Software, train the clients on the use of the software as well as provide any technical help. Was the administrator for the product and was able to go in the client's site and make changes as needed. Trained the clients via webex on the software purchased from Paychex. Note each call in salesforce with detailed notes on what the client needed. Many times some situations had to be escalated to a higher up technical support team, and a member of that team often complimented me on my listening skills.

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Fed Ex-Revana Teletech, Outbound Sales Representative Dec 2014 - Oct 2015

Made outbound businesses to business calls to gather information and help small companies with their FedEx shipping needs. Also became lead agent and trained new employees. Held weekly meeting with my team to make sure they are meeting their goals. Helped my team with any technical issues with the computer and also helped businesses with any technical needs with Fed-Ex ship manager.

Arizona Regional Multiple Listing Service, Front Desk Administrative Customer Support Specialist Jan 2010 - Feb 2014

Provided technical help desk support to Realtors; issued electronic keys and key boxes to the agents. Assisted in creating instructional guides for colleagues to use QuickBooks; provided training on the use of electronic keys and key box products. Charged agents fees for key boxes, car chargers using Quickbooks to record it. Also used Quickbooks for balancing the inventory at the end of the day. Received yearly dues from the agents and entered payments onto CAM system. Front office greeter; directed visitors to appropriate staff.

Gould Staffing (Arizona Regional Multiple Listing Services formerly General Electric), Customer Support Representative Sep 2009 - Jan 2010

Provided technical assistance with Multiple Listing Service as needed to Realtors as well as provided training on the electronic keys and key boxes.

Spherion Staffing (Arizona Public Service), Customer Service Representative Nov 2008 - Aug 2009

Provided customer service for Arizona Public Service; assisted with starting and stopping electric service. Afforded solutions for hostile customers.

Capitol Mall Association, Administrative Program Coordinator Apr 2007 - Mar 2008

Assisted Program Director and Executive Director with multiple projects. Built an Access database to store the organization’s contacts and mailings. Set up and teardown for meetings. Took meeting notes. Other administrative duties as assigned. General Electric, Office Support

Mar 2005 - Mar 2007

Issued electronic keys and key boxes to Realtors and provided training on how to use the products. Also traveled to Florida and Minnesota to train Realtors in a classroom setting on the use of the company’s products. Valley of the Sun UnitedWay, Administrative Assistant Mar 2001 - Aug 2004

Supported Sr. VP of Community Initiatives as well as other VP Executives. Prepared a variety of administrative documents. Maintained VP’s calendar; scheduled and prepared documents for meetings; recorded and distributed meeting minutes. Managed and maintained confidential material for the office. Provided technical and computer software support for the department. Provided backup support to the Receptionist for breaks and lunches. EDUCATION

Academy of Business College

Executive Assistant Program

SKILLS

Yardi Voyager • Microsoft Office • Microsoft Excel • Microsoft Word • Microsoft Outlook • Yardi checkscan • Customer Service • Vendor Management • Vendor Contracts • Resident Retention Sophia Boyd - page 2 of 2

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