Detail-Oriented IT Professional Ready to Learn

GREGORY HOWARD

Indianapolis, IN 317-***-**** ********@*****.***

Summary

Forward-thinking IT professional, highly motivated and productive in team environments. Proven customer service abilities by developing a solid rapport with customers through understanding their needs. Employ strong leadership techniques to generate an accomplishment-driven workplace, resulting in employee loyalty, corporate success, and customer satisfaction.

Skills

• Troubleshooting

• Cybersecurity

• End-User Support

• Customer Service

• Mobile Solutions

• Computer Diagnostics

• Wireless Network Support

• Software Administration

• Virus/Malware Mitigation

• VPN Protocols

• Wireless/Physical Security

• Risk Management

Education

My Computer Career

Information Technology Security & Administration Graduation Date July 2021

Professional Experience

Certified Nursing Assistant 06/2021 to Current

Assured Nursing Inc – Indianapolis, IN

•Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations.

•Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities.

•Supported patients with daily activities and attending to personal hygiene, transporting patients, and assisting them in walking and exercising.

Certified Nursing Assistant 08/2018 to 10/2020

Greenwood Health and Living – Indianapolis, IN

•Performed light housekeeping, including cleaning patient rooms and changing sheets on beds.

•Worked with patients to assure that they participated in exercises and therapeutic activities.

•Monitored intake of food and medication and alerted staff to deterioration in patient conditions.

•Applied correct aseptic and sterile techniques and used appropriate personal protective equipment.

Certified Nursing Assistant 11/2014 to 04/2017

University Heights Health and Living – Indianapolis, IN

•Assisted geriatric residents with all aspects of daily living to include bathing, dressing, and assisting with mobility needs.

•Maintained a clean and safe work environment for residents.

•Responded appropriately to family members when discussing patient care and instructions for discharge.

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