Versatile Front Desk & Hair Braiding Professional
Resume:
Hello
Cheryl Paul
West Palm Beach, Fl
***********@*****.***
Skills
Team Leadership & Coaching - Customer Service & Client Relations - Retail Sales & Visual Merchandising - Hair Braiding & Protective Styles - Scheduling & Operations Management - Resilience & Empathy - Time Management - Small Business Growth
Experience
Hair Braider Self-Employed - West Palm Beach, FL 2024 - Present
● Specialize in natural hair braiding for children and select adult clients, including box braids, cornrows, and twists.
● Create a friendly, safe atmosphere tailored to young clients, with a focus on gentle techniques and scalp care.
● Maintain high standards of hygiene and client satisfaction while building a loyal customer base through word-of-mouth.
● Stay up to date on braiding trends and protective styling methods. Front Desk Agent
The Royal Inn Hotel – Royal Palm Beach, FL
2015 – 2018
● Delivered exceptional customer service by greeting guests, managing check-ins/check-outs, and handling reservations with professionalism and efficiency
● Responded promptly to guest inquiries, concerns, and complaints, ensuring satisfaction and repeat business.
2
● Processed payments, balanced cash drawers, and maintained accurate records using hotel management software.
● Collaborated with housekeeping and maintenance teams to ensure timely room readiness and issue resolution.
● Provided local recommendations and directions, enhancing the guest experience and promoting area attractions.
● Maintained a clean and organized front desk environment while adhering to company policies and hospitality standards. Family Caregiver Private - Wellington, FL & West Palm Beach, FL 2012 - 2018
● Provided full-time care for spouse during a six-year battle with colon cancer, managing healthcare, medications, appointments, and emotional support.
● Acted as liaison with doctors and hospice providers to ensure consistent, compassionate care. -
● Developed strong organization, resilience, and crisis-management skills under pressure.
● Managed household operations and finances during a medically and emotionally demanding period
Store Manager Davids Bridal - Spring Valley, NY & West Palm Beach, FL 2006
- 2012
● Managed all aspects of store operations, including sales, staff development, alterations coordination, and visual merchandising.
● Led and mentored a team of up to 15 employees, consistently meeting and exceeding sales targets.
● Delivered excellent service in emotionally sensitive, high-pressure retail environments.
● Played a key role in promotions, seasonal changes, and client relationship building
Executive Team Leader - Hardlines Target - Mount Kisco, NY 2002 - 2006 3
● Directed Hardlines department operations, including Electronics, Home, and Seasonal.
● Managed and coached a team of 20+ associates, improving performance and service quality.
● Achieved department sales goals and reduced shrink through effective inventory controls. -
● Led daily routines, including opening/closing duties and team huddles. Education
Bronx Community College Bronx, NY
● Associates Degree in Business Management,
1985 John F. Kennedy High School Bronx, NY
● High School Diploma, 1983
Contact this candidate