Strategic Learning Leader and Process Innovator

OBJECTIVE:

Dynamic and results-driven professional focused on identifying stakeholder needs, streamlining processes, and delivering innovative solutions that empower teams to thrive. Known for fostering integrity, creativity, and cross-functional collaboration in achieving impactful outcomes.

GENERAL QUALIFICATIONS:

Technical Proficiency:

●Expert in Excel, PowerPoint, Word, Outlook, Webex, MS Teams, MS Forms; Adept in EdApp (microlearning development, Rapid Refresh Quizzes), SharePoint, MS Project, Smartsheet, Articulate Rise, 5app Playlist development, Translator Interactive Learning, Veeva Systems, Clipchamp editor, Murf AI voice studio, and Insights Discovery; certified in Mental Health First Aid (Adult)

●Proven ability to leverage cutting-edge technology to improve learning outcomes, streamline processes, and enhance team productivity.

Core Competencies:

●Leadership: Strong in motivating, developing, and leading diverse teams to high performance in fast-paced, high-stakes environments.

●Communication: Adept at facilitating clear, actionable communication across all levels, from executive teams to operational staff.

●Quality and Compliance: Defining and refining processes and performing root cause analysis to mitigate and correct issues as they arise. Monitor progress and adherence to compliance standards via innovative methods.

●Strategic Decision-Making: Skilled in translating business goals into practical learning and development initiatives.

●Emotional Intelligence & Empathy: Expertise in building psychologically safe work environments that enhance engagement, innovation, and team success.

●Stakeholder Collaboration: Recognized as a trusted partner by senior leadership for providing applicable insights and tailored learning resources to improve individual and team performance.

●Diversity, Equity, and Inclusion (DEI): Dedicated to fostering inclusive environments and supporting initiatives that promote diversity and belonging.

●Project Management: Experienced in driving complex projects with tight deadlines, delivering on-time and within budget.

Awards

●2020 Global Learning and Performance Award winner for ensuring quality by engaging with my clients and making sure that everyone on the team has a voice at the table

●2023 Center for Observational Research Sprit Award winner for an unwavering commitment to learning and development; first ever cross-functional team member to receive this award

CAREER HISTORY

Amgen

Training & Development Manager, Global Learning & Performance – Clinical Trial Execution

January 2016 – May 2025

●Designed & implemented key learning and performance resources for the Center for Observational Research (CfOR), Clinical Program Operations-Observational Research, and Global Statistical Programming (GSP), collaborating across global teams to meet key organizational goals, including oversight of functional service provider (FSP) activities

●Consulted with senior leadership to create targeted business acumen training for project managers, enhancing operational efficiency and team decision-making capabilities.

●Contributed to development and sustainment of the Clinical Trial Global Networks, including ownership of learning activities for Plain Language Summary, Green Light for Activation of a Site and R&D Consulting Arrangements.

●Led the global roll-out of new hire training for Clinical Trial Execution, improving onboarding experiences and reducing learning curves for new employees.

●Developed and launched innovative training programs focused on diversity, inclusion, and representation, achieving measurable improvements in team engagement and awareness.

●Champion for DEI initiatives: Spearheaded the Representation in Clinical Research initiative, driving organizational commitment to diverse talent and inclusive research practices.

●Certified Six Boxes Consultant: Leveraged data-driven insights to optimize training programs and process improvements, ensuring alignment with organizational goals and tracked success through robust metrics.

Sr. Project Associate, Global Learning & Performance – Clinical Trial Execution

October 2014 – January 2016

●Successfully delivered corporate orientation for over 200 new hires, ensuring smooth onboarding and alignment with company values.

●Managed budget for R&D global teams, ensuring cost efficiency while maintaining program quality and delivery standards.

●Led cross-functional initiatives, including LMS vendor selection and onboarding program evaluation, driving operational improvements and long-term cost savings.

Sr. Associate, Strategic Planning & Operations, Global Biostatistical Science and Center for Observational Research

May 2010 – October 2014

●Facilitated corporate decision-making seminars and resource development for global teams, supporting Amgen’s commitment to data-driven decision-making.

●Managed Role-Based Curriculum (RBC), ensuring staff received proper training and development based on role requirements at just the right time, improving organizational effectiveness.

●Produced key compliance reports and goal dashboards, supporting data-driven insights for senior leadership.

Sr. Project Coordinator, Regional Medical Liaison/Medical Science Liaison

August 2005 – May 2010

●Designed and optimized processes for field-based teams, supporting a large department of 250+ Medical Science Liaisons across multiple therapeutic areas.

Project Coordinator (contractor), Regional Medical Liaison/Medical Science Liaison

Nov 2004- Aug 2005

Administrative Coordinator (contractor), Medical Affairs

April 2003- Mar 2004

Non-Amgen Career History

Director of Resident/Family Services, Heritage House

June 2002 – December 2002

●Managed services for residents and families, ensuring high standards of care and communication within a multidisciplinary team.

Associations/Editorial Assistant, Sage Publications

May 2000 – November 2001

●Supported editorial teams by managing schedules, communications, and data organization for a leading academic publisher.

Claims Associate, Blue Cross of California

October 1998 – March 1999

●Delivered customer service and claims processing, ensuring accurate and timely resolutions to client inquiries.

EDUCATION:

Pepperdine University – Master of Arts in Clinical Psychology (2002)

Phillips Graduate Institute – Certificate in Organizational Behavior (2002)

University of California, Irvine – Bachelor of Arts in Psychology, Minor in Women’s Studies (1998)

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