Logistics Operations Manager with 7+ Years Experience
Resume:
Apt G Lynwood CA *****
*************@*****.***
Cynthia P Gutierrez
Professional Summary
Logistics Operations Manager with over 7 years of experience specializing in customer service, administration,dispatching and billing. I am able to communicate effectively with customers, drivers, and team to efficiently execute the work plan on a daily basis. My greatest strength is the ability to adapt to constant change and learn new tasks in a fast paced office environment. I enjoy resolving any challenges that may arise.
EXPERIENCE
Maternity leave
May 2024 - present
Maxum Direct Transport - CSR/Billing/Dispatch
June 2023 - May 2024
●Billing assistant
●Daily excel sheets tracking how much was billed for the day for each customer
●Track inventory of off loads
●Hazmat/Overweight dispatch/CSR
●Schedule appointments for imports,exports,empties
●Undefine number of calls a day, multiple calls at a time with drivers and customers
●Emails with customers, ports, clients
●Load planning
●Data entry
●Trunium, UIIA, PDTR, ARBER, Emodal
Global Transport Enterprises - Operations Manager
February 2017 - June 2023
●Driver manifest pay
●Safety
●driver hiring process
●Port logistics Dispatch
●Schedule appointments for imports,exports,empties
●Undefine number of calls a day, multiple calls at a time with drivers and customers
●Customer service, emails, calls & texts
●Manage operations field
●Trained new hires
●Load planning
●Data entry
●Trunium, UIIA, PDTR, ARBER, Emodal
●Owned 4 commercial trucks and managed 4 own drivers
Worldwide ATM INC — Administrative Assistant
MAY 2016 - February 2017
●Responsible to open office everyday and guard employees until manager is available.
●Remove alarm system every morning.
●Scan and mail over 3,000 customer checks a month.
●Daily inventory
●Greeting customers
●Data entry
●Invoicing
●Order supplies for company
●Access bank account to make sure all checks cashed daily are accurate to our history.
●Customer service
●High call volume
●Email inquiries with vendors and customers
●Filling
●Calendar update
●Schedule appointments for CEO
Rich Honey Apparel— Executive Assistant
October 2014- March 2016
●Managed an entire production floor of 26 employees with 4 different production departments.
●Planned and coordinated work for employees.
●Meetings with existing vendors to possibly run their leather goods production.
●Used phone at all times to communicate via email, text, calls with customers.
●High volume of calls and emails.
●Managed all accounts including billing and invoicing.
●Was responsible that my production floor delivered $22,000 worth of leather good production a week.
●Sampling for new production
●Inventory
●Data entry
●Invoicing
●QC production
American Financial Resources— Teller/Clerk
September 2013- October 2014
●handled various accounting transactions.
●Answered and managed incoming and outgoing calls while recording accurate messages.
●Rapidly and efficiently prepared customer loan information.
●Recommended loan approvals and denials based on customer loan application reviews.
●Compiled database of loan applicants, credit histories, corporate financial statements and other financial information.
●Reviewed and edited loan agreements to ensure accuracy.
EDUCATION
San Antonio High School — High School Diploma
Graduated June 2013, Huntington park CA.
References available upon request.
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