Operational Specialist & Client Relations Leader
Resume:
R O B E R T L E E
H A R R I S
****************@*****.***
Playa Vista, CA 90094
PROFESSIONAL SUMMARY
Operational specialist utilizing pre existing CRM applications to streamline workflows and simplify account protocols. Hardworking and reliable focused on going above and beyond to support team members and serve customers. Trained in proper office etiquette, administrative medical assisting and medical billing and coding. I offer top-notch leadership abilities. Motivated to continue to learn and grow with a company that offers opportunities for advancement. WORK EXPERIENCE
Account Manager, Hans Capital Group, Jan 2022 Oct 2023, Hawthorne, CA Heavy answering and making phone calls while using proper telephone etiquette. Drove revenue growth through account profitability and customer satisfaction. Collection of payments via credit card, debit or promise to pay while using extreme integrity and protecting the clients payment information.
Filing of client contracts in strategic order according to companies procedures and protocol. Cultivated and maintained strong business relationships with new and existing accounts. Documented details of targeted customer accounts in contact management systems. Investment Banker, Spectrum Link(internet Service Provider), Mar 2011 Jan 2022, Downey, CA Incorporated proprietary trading strategies to reduce impact of market volatility on my clients portfolios.
Formulates monetary contracts from sources such as financial institutions and private or public companies for transactional completion.
Developed financial analyses, forecasts and recommendations to enhance my clients investment portfolio.
Supervised junior team members, responsible for training and mentorship with investment process.
Operations Manager, VXI Global Solutions, Jul 2000 Mar 2011, Los Angeles, CA Developed employee strengths to improve engagement and sales conversion rates from a call flow script that I created.
Managed team of 100 employees with consistent record of accomplishment in achieving operational goals.
Established staff objectives, monitored performance and coached individuals to achieve strong results.
Interviewed and assisted in making hiring decisions. Participation on company conference calls, reporting call center performances and explaining indicators on submitted excel and powerpoint presentations. EDUCATION
R
May 2024
Jun 2005
Jun 2000
Medical Administrative With Billing And Coding, Certification Loyola Marymount University Los Angeles, CA
Bachelor of Science, Mathematics And Computer Science ITT Tecnical Insitute Torrance, CA
Associate of Arts, Liberal Arts And General Studies La Harbor College San Pedro, CA
SKILLS
Medical terminology Multitasking
Coordination and collection practices Customer relations Quick learner Exceptional communication skills
Medical terminology Revenue cycle management and collection practices
ICD-10 cm classification CPT code book
HCPCS codes and modifiers Human anatomy
Team player Detail oriented
Basic pharmacology Blue cross blue shield claim requirements Medicare and medicaid reimbursement Microsoft Word, Excel and Powerpoint Customer service Sales
Data entry
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