Results-Driven General Manager with 6+ Years Experience

UGES LIMBU

Queens, NY 347-***-**** *****************@*****.***

Dynamic and results driven by General Manager with 6+ years of leadership experience in the food industry, hospitality, and customer service. Proven ability to oversee daily operations, lead and develop high performing teams, and drive improvements in sales, guest satisfaction, and overall store performance. Skilled in coaching staff, optimizing workflow, maintaining high food safety standards, and creating a positive, customer-focused environment. Holds a valid SERV Safe Food Handler Certification and has 3 years of experience in operating a café business, bringing strong entrepreneurial insight and hands on operational expertise. Dedicated, adaptable, and committed to delivering strong results in fast paced environments.

RELEVANT SKILLS

Microsoft Office 365 •Customer Service • Teamwork • Problem-Solving • Adaptability EDUCATION

Associate degree in liberal arts December 2009

LaGuardia Community College

West Minster College of Computing

Completed one year course of study leading to a British Computer Society (BCS) Certificate. July 2005 High School Diploma December 2003

Bartley Secondary School, Singapore

PROFESSIONAL EXPERIENCE

General Manager Potbelly Sandwich Shop New York, NY April 2022 – July 2025

• Overseeing daily operations and team management

• Created and maintained employee schedules, ensuring proper staffing and smooth operations

• Managed inventory by placing orders, tracking stock, and reducing waste

• Conducted sales forecasting to meet business goals and optimize labor and inventory costs

• Handled customer complaints and feedback through SMG, ensuring high customer satisfaction

• Possess valid Food Handler Certificate, ensuring compliance with food safety standards

Supervisor • Zaibo’s Cafe, New York, NY February 2017 - March 2020

● Managed inventory, ordering, and cost control for coffee, espresso, and baked goods.

● Recruited, hired, and trained staff, ensuring excellent customer service and operational efficiency.

● Provided catering services, including menu planning and staff supervision.

● Implemented and enforced health, safety, and sanitation standards in compliance with regulations.

● Facilitated licensing processes for food service and cooking permits.