Administrative Professional with Reliable, Detail-Oriented Focus

Cell: 252-***-****

Email: ****************@*****.***

Dorothy Burgess

Objective: Demonstrate reliability and success with increasing levels of responsibility. Proficient at interpersonal and communication skills. Monitor the successful completion of a wide variety of tasks. Adept in quick resolution of problems to improve the workflow. Extensive experience in operating modern office equipment. Experience:

April 26, 2016-November 11, 2025

Office/Clerical

ABC Supply Co., Inc., Greenville, NC

Answering phones, Filing, Process Branch invoices for payment, Update daily sales tickets in AS/400 system, Receive Purchase Orders, Counter sales, Assist customers with orders and take orders from customers for delivery, Taking payments and posting them to customers’ accounts, Assist with Branch’s yearly physical inventory, Purge files at the end of the year for storage, Order supplies, Pick up validated deposit receipts from the bank and sending them to Accounts Receivable, Prepare daily report to be sent to Accounts Receivable on a daily basis, Prepare deposit at the end of the day and dropping it off at the night deposit box daily, other duties as assigned by Manager. January 4, 2010 to April 27, 2011

Housing Manager/Part-time, Washington, NC

Washington Housing Authority

Tenant applications, Income/Asset verifications, Verification of allowable deductions, Execute tenant certification, Tenant unit inspections, Warning/Eviction Letters, Insure maintenance work is accomplished, Coordinate unit turnover, Process move-outs including inspecting unit with tenant, Estimating damages and completing Move In/Move Out Report and Security Deposit Disbursement Worksheet, Maintain and updated waiting list, Process Security Deposits, Collect Rent, Follow up on delinquencies, Issue delinquent rent letters as necessary, Maintain prescribed files, Pending applications, Rejected applications, Withdrawn applications, Master waiting list, Individual tenant files, Rent Collection Worksheets, Ex-tenant, Inspect for cleanliness of projects, Daily enforcement of project rules and regulations, Collect credit check fees/monitor for credit compliance, Show apartments to prospective tenants, etc. Dorothy Burgess

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June 19, 2006 to January 4, 2011

Secretary/Placement Specialist, Washington, NC

Washington Housing Authority, Section 8

Answer phones and direct calls, greet visitors, calculate rent and rent adjustments for tenants, enter data in the computer, filing, mail letters and quarterly newsletters, types inspection books for housing inspector, assists with interviewing applicants for Section 8 Vouchers, determines applicants’ eligibility, other duties as assigned by Supervisor. October 4, 2004 to December 30, 2005

Greenville Community Shelters, Inc., Greenville, NC Administrative Assistant

Responsible for answering telephone in a professional and timely manner; assisting callers and visitors with accurate information about the Shelter. Maintains stock of office materials (i.e. envelopes, copy paper, letterhead, etc.) Receives donations and promptly sends thank you letter acknowledgments. Ensures donations are kept in a secure location until deposited at bank. Prepares newsletter. Monitors office equipment condition and maintenance needs; reports service needs in a timely manner to Executive Director or Operations Manager. Maintains office cleanliness and appearance. Prepares meeting notices and agenda packages for committees and Board of Directors. Prepares staff correspondence as needed. Assists in preparation of grant reports, grant applications, certificate/application renewals; and other reporting as necessary. Maintains confidentiality of all information. Opens and records donations; prepares bank deposits. Assists in completion of monthly financial records. Education:1985-1987 Beaufort County Community College, Washington, NC; A.A.S. in Secretarial Science

Awards:

Keith Rozolis, President/CEO

ABC Supply Co., Inc.

Award of Service Excellence: In recognition of your outstanding commitment to providing exceptional customer service in 2024.

Award of Service Excellence: In recognition of your outstanding commitment to providing exceptional customer service in 2025.

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