Experienced Patient Access Leader for Healthcare Operations
Resume:
GLENDA M. KNITTEL
O’Fallon, MO 63366
OBJECTIVE:
To obtain a position adding value to an organization by utilizing my experience along with business management skills.
WORK HISTORY:
October 2005-Present
McKnight Place Extended Care (April 2012-Present)
Position: Administrator
Oversee daily operations for a 70 bed Skilled Nursing community
Follow up with department managers
Approve all admissions into the community to determine if they were appropriate for the community
Maintain relationships with physicians, residents, family members and staff
Responsible for budget controls, occupancy, resident care, family communication, employee relations, building maintenance and State & Federal inspections
Implemented electronic medical records with all residents
Implemented OSHA programs
Implemented electronic medical records
Certified the entire building to the Federal program of Medicare
Maintained occupancy of over 98% for past 3 years
Met budget goals for the past 5 years with revenue growing from $8.5 million to revenue in 2016 of over $10 million
McKnight Place Assisted Living (July 2014-March 2016)
Position: Administrator (ran two buildings at the same time)
Oversaw daily operations for a 45 bed Assisted Living community
Maintained relationships with physicians, residents, family members and staff
Responsible for budget controls, occupancy, resident care, family communication, employee relations, building maintenance and State & Fire Marshall inspections
Parc Provence (Sister Facility to McKnight Place)
Position: Assistant Administrator (June 2010-April 2012)
Worked closely with the Administrator in all aspects of community operations
Function as Administrator in their absence
Updated policies and procedures
Worked closely with Managers in the development of their department
McKnight Place Extended Care
Position: Assistant Administrator (December 2007-June 2010)
Obtained Nursing Home Administrators License for the state of MO
Worked closely with the Administrator in all aspects of community operations
Worked closely with Managers in the development of their department
Position: Administrator in Training (January 2007-December 2007)
Trained with the current administrator
Responsible for entire facility during Manager on Duty days
Worked in each department of the facility to learn how the facility operates
Position: Office Manager (October 2005-December 2006)
Human Resource responsibilities including but not limited to: applicant screening, hiring, orientation, employee benefits, safety, worker’s compensation, compliance with state and federal laws, maintained employee files, and administration of unemployment benefits
Maintained office budget and payroll
Maintained office equipment
Supervised 4 receptionists including interviewing, hiring, training, scheduling, counseling and terminations
Responsible for entire facility during Manager on Duty days
Ordered office supplies
Updated OSHA Health & Safety book as well as facility policy and procedure book
Assisted in a proactive approach with safety awareness to lower Worker’s Compensation expenses as well as completing all appropriate paperwork
Reported monthly and quarterly Quality Assurance reports
Updated employee handbook
April 2002-October 2005
July 1997 – October 1999
Christian Care Home (Christian Woman’s Benevolent Association)
Position: Assistant Administrator (November 2004 – October 2005)
Functioned as Administrator in their absence
All Human Resource functions including but not limited to applicant screening, hiring, orientation, employee benefits, safety, worker’s compensation, union correspondence, compliance with state and federal laws and administration of unemployment benefits
Worked with Social Worker doing pre-admission screening for Medicaid
Received and implemented recommendations from our Registered Dietitian
Counseled residents and families as needed
Out Reach and Marketing of the community
Risk Management Team Leader
Assisted in the writing and implementation of the plan of correction from the State survey
Member of the Quality Assistance Team
Participated in weekly resident assessments including falls, behavior problems, wound reports and weight loss/gain and determined interventions
Participated in Medicaid and Medicare Care Plan meetings
Position: Human Resources Manager (April 2002- November 2004)
(July 1997-October 1999)
Oversaw and maintained human resource responsibilities including but not limited to: applicant screening, hiring, orientation, employee benefits, safety, worker’s compensation, union correspondence, compliance with state and federal laws, and administration of unemployment benefits
Maintained personnel files to meet state and federal laws
Performed in-services including but not limited to Resident Rights, Universal Precautions, Proper Hand Washing Procedures and Cross Contamination
Established and directed the implementation of written policies
Implemented policies and procedures for HIPAA including training entire workforce
Functioned as Privacy Officer for HIPAA
Functioned as Safety Chairman responsible for safety inspections as well as safety incentives
Performed payroll and AP functions
Served as backup receptionist with 4 incoming lines and 20 extensions
Assisted in office operations including deposits, posting, scheduling, ordering supplies
Supervised 4 receptionists including interviewing, hiring, training, scheduling, counseling and terminations
Nov 1999- April 2002
Linde Group Temporaries
Position: Senior Consultant (December 2000 – April 2002)
Position: Consultant (November 1999 – December 2000)
Serviced accounts through marketing for new and established clients
Supervised applicants from screening process through interview to placing on assignments with clients
Provided daily customer service both to clients and employees
Responsible for all components of Human Resources and Labor Laws
Trained new consultants
Established policies and procedures
June 1996 – July 1997
Toys R Us Corporation
Position: Sales Floor Manager & Storeroom Manager
Provided customer service to both internal and external customers
Supervised employees including training, scheduling, work assignments and follow up
Accountable for inventory control and “shrink”
Responsible for proper merchandising tactics
Supervised receiving of merchandise
Accountable for cash control
Completed schedules, hiring and training for department
March 1979-June 1996
McDonald’s Corporation
Position: Restaurant Manager; Second Assistant to First Assistant to Store Manager
(June 1982 – June 1996)
Position: Crew Person (March 1979 – June 1982)
Responsible for customer service, quality assurance, cleanliness, and profitability
Provided training and development of all subordinate employees while maintaining staffing levels
Supervised all managers and employees
Developed Assistant Managers to further their career
Purchased products and supplies needed while maintaining monthly and annual budgets
Marketed restaurant in local community
Administered all Human Resource functions
Maintained inventory controls
Accountable for profit and loss statements
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