Logistics Coordinator with Customer Service Focus

DILIGENT TEAM PLAYER OFFERING EXTENSIVE LOGISTICS MANAGEMENT AND CUSTOMER SERVICE EXPERIENCE

PROFILE

Forward thinking logistics professional determined to meet stakeholders’ needs. Take pride in maintaining a good working relationship with all internal and external customers. Strong working knowledge of varied applications such as Excel, Access and Oracle. Highly motivated and self-driven with a passion to learn and succeed. Excellent multi-tasker that works well under pressure in an efficient and productive manner. Extremely approachable team player that can learn on the fly.

PROFESSIONAL EXPERIENCE:

LOVESAC

January 2021 – January 2025

Logistics Coordinator

Track order movement of inbound shipments

Track inbound container ETA status for stakeholder reporting, back-order fulfillment and restock needs

Follow up with steamship lines on containers that have incurred long dwell times at the port of discharge

Follow up with carriers to expedite empty container returns to free up chassis

Follow up and resolve FedEx label No Movement status

Enable LoveSac associates the ability to create shipping labels by creating personal or group FedEx Credentials

Follow up with stores on orders with non-movement status

Audit & code invoices for approval and payment.

Sikorsky (via HKA Enterprises)

August 2019 – September 2020

Knowledge/ Records Management

Generate, process, and maintain shipping invoices and related documentation

Assist lead person with typing, updating and resubmitting component log cards for inspector verification and release back to field

Responsible for archiving and retention for complete life cycle of required dynamic components and or rotor blades

Monthly update of log sheet for receiving documents and archive hard copies

Henkel Corp. (via Rose International)

March 2018 – March 2019

Transportation Planner

Plan, tender and monitor (track and trace) shipments assigned to carriers via OTM and SAP according to department policy/procedure

Initiate and maintain transfer/replenishment activity from all warehouses/entities

Monitor daily dock appointments to ensure compliance with warehouse work schedules

Coordinate and provide shipment information for Customer Service, Deployment, Sales, Production Planners, and Warehouse

Cross train on other areas to help cover desks as assigned by Manager

Continual monitoring of the Transportation Management System (TMS) to ensure all loads have picked up and delivered

Support manager as needed

Support Henkel Accounts Payable department by reviewing and approving carriers dispute management accessorial charges

Hoffman Engineering

January 2016 – March 2018

Inventory Control Associate

Picked parts for production kits and customer orders

Cycle count and adjust inventory inaccuracies as needed

Delivering parts to different departments

Organize stockroom and consolidate material space as needed

Track and fill order shortages as material becomes available

Unilever (via Manpower)

October 2014 – July 2015

Factory Transportation Planner

Created Electronic Data Exchange (EDI) documents in On Time Management system (OTM) for the purpose of tendering (contracting) loads to carriers for needed load shipments

Accountable for daily review and resolution of pending offers to the carriers, resolving load planning issues and delivery exceptions in OTM and SAP

Collaboratively worked with the Logistics Operations Transportation (LOT) planner and Transportation Specialist to measure carrier performance

Strived to meet and improve Key Performance Indicators (KPIs) on Carrier acceptance and rejection rate, Trailer pool adherence and reporting

Conducted daily reviews and follow up on no shows and late shipments from carriers

Regularly resolved SAP Workflow IDOC errors

ASCO P&H Supply Company (via Hamilton Connection)

June 2013 – October 2013

Shipping and Receiving Clerk

Responsible for receiving new material for stock and processing orders for shipping to customers

Cycle counted material to ensure inventory accuracy

Cablevision/Optimum

April 2006 – February 2013

Logistics Analyst/Planner

Performed daily root-cause analysis for inventory shortages and overages. Prepared and reviewed weekly reports for maintaining minimum and maximum inventory target planning goals. Submitted suggestions for weekly staff meetings that would assist in fixing any inventory problems while working to achieve quarterly Central Material Management goals

Used Oracle R12 and Access to create an Excel spreadsheet that would be used to monitor inventory status and aid in the proper planning of material

Placed and received daily calls to and from contractors as a follow up to material order status and or issues with orders that needed to be resolved or has already been addressed

Planned and ordered material for contractor usage on a weekly basis. Reviewed all contractor orders for accuracy. Also, made sure that my weekly material purchase orders were correct before submitting to the purchasing department. At times, received vendor deliveries into the system via data entry into Oracle R12

Conducted weekly meetings with the Material Review Group to go over the logistics of purchased material

Created back order reports with MS Excel that was used to track weekly inventory insufficiencies and highlight needed remedies at weekly staff meetings

Ensured that there would be no warehouse/storage/freight issues related to purchasing orders I placed or any pending orders due to be shipped

Pitney Bowes, Inc. November 1990 – February 2006

Sr. Inventory Analyst

Cycle counted, performed root cause analysis and adjusted all inventories that did not match SAP stock overview data. Prepared suggestions for a monthly meeting that would assist in getting inventory problems fixed while striving to target quarterly Product Supply goals and plans. Utilized Excel and SAP to monitor and report inventory inaccuracies

Helped create and implement tracking sheets for assembly lines, which were used to report true usage of parts for correct consumption of inventory

Crosschecked and verified with the Engineering Department and Windchill software precise identification and usage of parts with inventory issues

Spearheaded, organized proof, and suggested corrective actions on vendor material shortages be cycle counted at the time of entry into the facility

Data Entry Operator for the high rise warehouse. Added new parts to the vendor system

United States Navy

August 1986 – August 1990

Aviation Fuels Boatswain Mate

Performed daily quality control checks on fuel used for onboard aircraft. Eliminated hazardous material from aircraft fuel. Refueled visiting and ship assigned aircraft as required. Performed triage of ship personnel as needed. Replenished ship’s supplies as scheduled

EDUCATION:

Norwalk Community College, Norwalk, CT

Associates of Applied Science - Criminal Justice

Graduated May 21, 1998

Gibbs College, Norwalk, CT

Associates of Applied Science – Visual Communications

Graduated October 25, 2002

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