Operations & Customer Service Leader with Store Expertise

Amber Kershner

*** ********** ***** #***, ********, Texas 77339 713-***-**** **************@*****.*** PROFILE

Young professional with experience working in a team geared environment while maintaining autonomy by streamlining various roles in order to optimize performance and goals.

EXPERIENCE

Walmart- Support Manager/Department Manager January 2017 – Present

Ensuring that associates are trained in current procedures

Fostering a positive work environment by leading by example

Working to resolve customer care complaints

Growing department sales and meeting performance goals

Conducting interviews to meet staffing demands for the area

Ensure that operations are carried out properly and in line with laid down rules and regulations

Review profit and loss statement of the store, and to maintain and organize the merchandise in accordance with merchandising layout plan of the company

Carry out inventory, either annually or ongoing

Knowledgeable regarding all items being sold in the store Burke’s Outlet- Sales Associate 2015 – January 2017

Leader in Customer Service

Effective Merchandiser

Demonstrated operational agility

Performed all functions of POS, Receiving and Stock, Housekeeping

Energetic and engaged with internal and external customers

Promoted all company programs

Sonic Drive Thru – CarHop 2013 – 2015

Ensuring that all restaurant menu items meet operational standards

Greeting all guests in a polite and friendly manner with a smile

Making accurate change quickly and efficiently for guests

Carrying and balancing a tray weighing up to 25 pounds

Serving guests in a timely manner

Clearing trays from guests’ cars

EDUCATION

Lone Star College Kingwood- Business administration Start August 2021 Kingwood Park High School 2012-2015

ADDITIONAL SKILLS

● Microsoft Office Suite

REFERENCES AVAILABLE UPON REQUEST

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