Versatile Administrative Professional with 20+ Years Experience

Sasha-Gaye Watson-Bennett

McDonough, GA ***** 561-***-**** ***************@*****.***

SUMMARY

Adaptable, driven, and innovative team player with diverse experiences providing general administrative duties and exceptional customer service. Dedicated individual with results focused career spanning close to 20 years in the food service industry resulting in multiple promotions within the organization. Fast learner with strong communication skills and the ability to easily assimilate new ideas, concepts with results-oriented focus. Excellent interpersonal skills, proven track record of reliability, stability and building relationships at many levels of the organization. Seeking an opportunity to utilize my experiences and education to make a positive impact and grow with a progressive organization. Customer Service Tele-sales Administrative Assistant Team Lead General Administrative & Office Cisco Switchboard Operation Sales Accounts Payable Receptionist HIGHLIGHTS

20+ years of direct facing customer service experience

Top producing tele-sales representative

EXPERIENCE

OSCWEBCO (United States of America) Customer Service Representative September 2024 – May 2025

Generate customer orders and maintain records of sales orders.

Resolve customer queries and escalations.

Liaise and assist with ensuring efficient support to our Vendors & customer matters. Grandlewood LLC (United States of America) Administrative Assistant – Part-Time January 2024 – September 2024

Receive incoming calls, and greet incoming clients.

Prepare immigration documents for various clients and upload them to USCIS site.

Prepare payments (Rent, electricity).

Prepare documents to be emailed off to clients.

Maintain customer relationship and book appointments as needed. LASCO DISTRIBUTORS LIMITED (Jamaica) Sales Administrative Assistant August 2018 - November 2021

Preparation of data for sales team such as price change notification and price list deal sheets.

Communication of brand/product and other pertinent information for sales objectives

Weekly distribution of relevant stock level and shipment information

Prepare internal requisition for the sales team and other department related expense.

Updating and maintenance of expense/payment Logs

Processing, logging, and monitoring of data update for new accounts transfer

Liaise and assist with ensuring efficient support relations to staff welfare & employment matters.

Processing of stock transfer for department

Organized monthly sales meeting.

LASCO DISTRIBUTORS LIMITED (Jamaica) Customer Representative, August 2017- November 2021

Generate customer orders and maintain records of sales orders.

Resolve customer queries and escalations.

Generate supporting documents for invoices and credit notes. Sasha-Gaye Watson-Bennett, Page 2

LASCO DISTRIBUTORS LIMITED (Jamaica) Tele-sales Representative July 2009 – July 2017

Provide tele-sales service to assigned accounts to achieve monthly sales and collections targets.

Generate customer orders and maintain records of sales orders and complete daily call sheet.

Resolve customer queries and provide customer support through trade visits.

Generate supporting documents for invoices and credit notes and payment collections.

Increase the Tele-sales business by opening new accounts. LASCO DISTRIBUTORS LIMITED (Jamaica) Accounting/Administrative Clerk January 2004 – July 2009

Responsible for filing systems and general typing for the department.

Responsible for stationary inventory control, ordering, receiving, safe custody, issuing from stock and allocating costs to departments for usage.

Logging of company’s Order, Receipt, Good Return and Bad Goods books.

Assisting in the Accounts Payables Cycle for maintenance of utilities such as telephone, water, light, credit card records etc.

Prepare payments manually and electronically.

Analysis and preparation of accounting schedules.

Disbursement of checks to internal and external customers. Other Duties: Telephone Operator (Backup)

Operating switchboard by receiving incoming calls and directing them to various departments.

Greet incoming visitors.

Responsible for receiving and distribution of incoming mail to various departments.

Scheduling and forwarding express mails by courier companies. REGISTAR GENERAL DEPARTMENT High School Intern - Filing Clerk July 2001 EDUCATION

UNIVERSITY OF TECHNOLOGY Kingston, JA B.B.A., Business Administration – 2016 INTERNATIONAL CUSTOMER SERVICE ASSOCIATION Customer Service Certificate - 2016 JAMAICA CUSTOMER SERVICE ASSOCIATION Customer Service Certificate - 2016 UNIVERSITY OF THE WEST INDIES Kingston, JA Computer Applications Certificate-2006 DINTHILL TECHNICAL HIGH SCHOOL High School Diploma – 2002 SKILLS, ACTIVITIES, HONORS & AWARDS

Proficient Computer Application: Microsoft word, Excel, Access & PowerPoint

Skilled in operating Cisco call manager Switchboard, Resource Planning Software (Oracle), LAS Portal and Customer Relation Management (CRM)

2013-2014 Top tele-sales representative of the year REFERENCES

Available upon request

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