Digital Marketing Project Manager with Certifications

Amber Blair 217-***-**** Chattanooga, TN, ***** *********@*****.***

LinkedIn Profile Portfolio

Professional Summary

A data-driven Digital Marketing Project Manager, backed by comprehensive certifications, specializing in leading strategic campaigns that drive revenue and brand awareness. I leverage a unique background in operations, client relations, and analytics to streamline processes, manage stakeholders, and deliver measurable business outcomes. I am a conversion-centric professional with a passion for creating compelling content and a proven track record of meeting goals. Core Competencies

Digital Marketing: SEO (On-page, OƯ-page), SEM & PPC (Google Ads), Social Media Marketing, Content Strategy, Email Marketing, Web Analytics (Google Analytics), Campaign Management (reinforced by Digital Marketing, Adobe Marketing Specialist, and Google Ads Certifications)

Project Management: Agile & Scrum Methodologies, Stakeholder Management, Budgeting & Resource Allocation, Project Planning & Scheduling, Risk Management, Cross-Functional Team Leadership, Performance Tracking (validated by Google Project Management Professional Certificate)

Business Operations: Customer Relationship Management (CRM), Process Improvement, Data Analysis, Performance Metrics, Operations Management, Client Relations, E-commerce Platforms (Amazon, Wal-Mart)

Software & Tools: EagleSoft, NetSuite, SAP, Canva, Microsoft OƯice, Repzio, Excel, Adobe

Education & Certifications

Meta Social Media Marketing Specialization

Google Project Management Specialization

Human Resource Management: HR for People Managers Specialization (University of Minnesota)

Digital Marketing Specialization (University of Illinois Urbana-Champaign)

Adobe Marketing Specialist Professional Certificate

Human Resource Technical Training Army Training Facility Fort Jackson, SC

High School Graduate North Clay Community High School Louisville, IL Grad: 2005 Amber Blair 217-***-**** Chattanooga, TN, 37421 *********@*****.*** Professional Experience

Marketing and Sales LegalShield 1099 Freelance Nov. 2024-Present

Developed and implemented marketing strategies, enhancing brand visibility and customer engagement for various services (transferable to venue promotion).

Cultivated and maintained strong client relationships, directly supporting sales initiatives and lead nurturing processes.

Analyzed market trends to identify new opportunities and inform strategic planning, valuable for understanding event market demands.

Customer Service/Account Manager Joy Carpets Fort Oglethorpe, GA May 2022-March 2023

Managed high-volume order processing via SAP and customer interactions across the US via phone and email.

Proactively identified and resolved customer issues, ensuring timely resolutions and high satisfaction.

Maintained high e-commerce standards for platforms, demonstrating meticulous attention to detail and operational eƯiciency in a high-volume setting. Customer Service Team Lead JeƯan International, Inc. Chattanooga, TN July 2021-April 2022

Managed and mentored a team of Customer Service Representatives, providing coaching and evaluations to achieve performance goals (transferable to managing event staƯ).

Managed escalated customer complaints and complex issues with diplomacy and independent judgment, ensuring positive resolutions.

Prepared orders and processed payments, assisting sales representatives and managing client records.

Customer Service Representative II Patterson Companies EƯingham, IL Dec. 2012-July 2021

Provided comprehensive and empathetic support to dental practices, eƯiciently resolving inquiries and advocating for their needs.

Maintained detailed records of all interactions, showcasing high attention to detail and thorough documentation.

Collaborated eƯectively with internal teams to provide seamless customer service. Human Resource Specialist United States Army Reserves Fairfield, IL July 2005-May 2012

Managed soldier career progression by processing awards, promotions, and various personnel actions, demonstrating high organizational skills and confidentiality.

Coordinated ceremonies and managed requests for career progression, gaining experience in logistical coordination.

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