Multilingual Health Care Coordination & Retail Operations Leader
Resume:
Mariana Herrera
**********@*****.***
Experience
Banter By Piercing Pagoda - Assistant Manager
● Recruited and trained new employees to meet job
requirements.
● Monitored employee attendance records, timekeeping, and payroll information.
● Resolved customer inquiries and complaints requiring management-level escalation.
● Developed a system for tracking inventory and
ordering supplies as needed.
● Managed daily operations of the jewelry store including staff scheduling, opening and closing duties, and
customer service.
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Skills
● Computer skills
● Training and
Development
● Front Desk
Operations
● Referral verification
● HIPAA Guidelines
● Bilingual Spanish and
English verbal and
written
communication
● Medical report
preparation
● Medical charting
● Telephone Etiquette
● Proficient in Microsoft
Suite, Epic, and
ECLINICALWORKS
● Quartet Health
● Record Management
● Patient billing
● Cash Register
Operations, Cash
Handling
Education
High School Diploma
Providence Pediatric Endocrinologist Children’s Hospital- Patient care coordinator.
● Coordinated scheduling of appointments to maximize healthcare providers' availability and patient
convenience.
● Answered incoming calls, scheduled appointments and filed medical records.
● Demonstrated strong attention to detail and
organizational skills in managing a high volume of referrals while maintaining exceptional levels of
patient care.
● Improved patient care outcomes with meticulous
follow-up on treatment plans and medications.
Multicare - Behavioral Health Receptionist
● Managed incoming and outgoing mail, packages, and deliveries.
● Verified insurance coverage for appointments and collected co-payments as required.
● Coordinated with external agencies to ensure timely processing of referrals.
● Reviewed demographic, clinical and insurance
information before sending to referred specialists. Hobby Lobby- Warehouse Associate
● Weighing merchandise and selecting appropriate
boxes, containers in which to pack merchandise.
● Conducted regular inventory control measures via handheld scanner.
● Maintained a clean and safe work area.
● Consistently maintained picking/packing efficiency ratings in the 95th percentage.
Heart Clinic - Cardiology and Internal Medicine Clinic Receptionist
● Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
● Checked patients in and out, collected co-pays, accepted payments, provided prescriptions, created copies of insurance cards and other relevant documents to complete patients files, logged visit information into electronic databases including notes from subjective/objective reporting.
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