Operations and ERP Specialist with Cross-Functional Expertise

Mandy Calhoun

706-***-**** ****************@*****.***

Professional Summary

Customer-focused professional with 7+ years of experience in manufacturing, sales, accounting, and customer service. Skilled in ERP systems (SAP, AS/400, EDI) for production, order processing, and financial management. Recognized for dependability, teamwork, and the ability to quickly learn new systems and cross-train across departments.

Professional Experience

Twister Operator Engineered Floor

January 2024 – March 2025

• Operated yarn twisting machinery and maintained production flow.

• Creel, stack, and splice rolls of yarn to ensure efficient operations.

• Performed quality checks and maintained safety and production standards. Sales Representative Miller Sheds

2022 – 2023

• Handled social media advertising and engaged customers on custom builds.

• Guided clients through pricing, availability, and tours of sales models.

• Achieved Top Sales of the Month (September 2022). Accountant Oriental Weavers

2018 – 2020

• Processed customer payments and reconciled accounts using SAP ERP.

• Updated customer accounts in ERP systems to ensure accurate billing.

• Prepared financial reports with high accuracy and timeliness. Customer Service Representative III Mohawk

2016 – 2018

• Managed customer orders through AS/400 ERP system.

• Scheduled deliveries and coordinated EDI logistics updates.

• Delivered excellent customer support while resolving escalations. Skills

• ERP Systems: SAP, AS/400, EDI Integration

• Technical: Microsoft Office (Excel, Word, Outlook)

• Customer Management: CRM Systems, Customer Support

• Financial Reporting: Invoicing, Account Reconciliation

• Soft Skills: Leadership, Teamwork, Quick Learner, Cross-Training Mindset

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