Administrative HR & Operations Specialist

BRANDI LEE SANDERS

719-***-**** ****************@*****.*** LinkedIn: Brandi Lee Sanders Colorado Springs, CO

PROFESSIONAL ADMINISTRATOR

HUMAN RESOURCE SPECIALIST SENIOR MEDICAL ADMINISTRATOR BUSINESS MANAGEMENT

Professional Administrator leveraging a 10-year career in driving the provision of administrative healthcare delivery systems that optimize patient care. Committed team member with exceptional communication, interpersonal, and creative problem-solving skills. Excel at managing detailed projects within tight deadlines, while maintaining meticulous attention to detail. Maintain reliable and consistent performance, discretion, and confidentiality.

Excel in fast-paced, high-pressure environments prioritizing effectively.

5 years of experience as a small business owner, managing a large staff.

Execute critical administrative tasks that ensure quality compliance.

STRENGTHS & SKILLS

Leadership & Management

Data Entry / Database Management

HIPAA / Privacy & Confidentiality

Quality Control & Quality Assurance

Employment Law

Continuous Process Improvements

Relationship Management

Medical Record Management

Medical Terminology

Anatomy & Physiology

Workflow Management & Prioritization

Professional Development

Strategic Planning & Problem Solving

Health & Safety Compliance

Statistical Reports

Small Business Management

Fiscal Controls: A/P, A/R, P&L

Hiring/Training/On-boarding

Training & Instruction

Business Development

Team Engagement

PROFESSIONAL CAREER EXPERIENCE

HUMAN RESOURCE COORDINATOR / EXECUTIVE ADMINISTRATOR May 2020 to Present

Spectrum AMT Colorado Springs, CO

Drive HR strategy and executive-level support, ensuring alignment with organizational goals and culture. Partner with leadership to implement best practices in recruitment, compliance, performance management, and employee engagement. Oversee and mentor HR team members to support retention and growth initiatives. Streamline HR processes, maintain legal compliance, and lead training and development support efforts. Provide high-level administrative support to senior executives, managing calendars, travel, communications, and acting as a liaison between leadership and staff.

Key Impact:

Increased feedback participation rates by 45% across all departments by spearheading the implementation of a new performance appraisal system,

Collaborated with leadership to reduce employee turnover by 30% through targeted engagement strategies and improved onboarding.

Developed and delivered company-wide training programs that improved compliance with HR policies and boosted professional development opportunities.

Reduced administrative errors by 60% and improved reporting accuracy, streamlining operations by digitizing employee data management,

Conducted internal audits and investigations, ensuring full confidentiality and reducing legal risk.

Streamlined executive travel and correspondence processes, reducing scheduling conflicts by 35% and improving workflow efficiency.

Coordinated over 100 executive-level meetings, conferences, and offsites annually, ensuring timely logistics and follow-up actions.

Led onboarding and offboarding processes for new hires and departing staff, enhancing transition efficiency and documentation accuracy.

Implemented a centralized training and education tracking system, increasing compliance rates and visibility for professional development.

Brandi Lee Sanders, Resume Page 2

SENIOR MEDICAL RECORDS SPECIALIST Apr 2015 to Apr 2020

MGA Homecare Colorado Springs, CO

Provided comprehensive leadership and guidance to the Medical Records Team supporting daily processing of medical orders and records, administering discharge documents, and maintaining medical and testing histories of patients serviced by a home healthcare provider.

Optimize productivity by organizing the daily agenda, outlining priorities and support team members by providing clear communication of expectations. Transact medical records under federal and state HIPAA guidelines, ensuring the confidentiality of patient information during all transactions to maintain compliance with strict regulations.

Key Impact:

Increased productivity by 215% over 7 years, 95 to 300+/ day by driving continuous improvement initiatives that reduced processing time, instituted self-auditing, and increased probability of attaining signed orders from Providers.

Developed a communication network between clinics and the organization, where one had not existed. The network streamlined interaction between providers, patients, and MGA, including follow-up actions, escalation parameters and creation of unique database of go-to contacts in the region.

Improved overall value and continuity of service to patients by facilitating collaboration between providers and the clinic. Established and conducted standardized meetings to discuss best practices and identify and resolve roadblocks jeopardizing quality of care and service delivery.

Educated professional and technical staff on proper documentation requirements and procedures for completing and maintaining HIPPA compliant medical records.

Delivered information and process improvements to providers and their staff on regulations and guidelines governing the continued provision of home health services.

Collaborated with healthcare professionals, relying on proficiency in medical services and related terminology, to deliver critical services and care to patients.

Recognized for increasing regional YOY productivity in medical records attainment by 200%.

HAIR SALON OWNER Oct 2009 to Oct 2014

A Paul Mitchell Focus Salon Colorado Springs, CO

Recognized as “Best Paul Michell Salon” for delivering elevated level of customer service to clients and operational efficiency to parent company. Owner/ Operator of hair salon franchise, consistently recording profit and growth in designated region.

Key Impact:

Catapulted profitability and growth of small business by delivering hands on management of services and staff development, maintaining alignment with franchise parameters and corporate directives.

Forged dedicated commitment to corporate culture of giving, encouraging, and supporting team members to contribute to local initiatives to improve individual and community wellbeing

Leveraged ability to decipher big picture issues and formulate feasible solutions to effect meaningful change for associates and customers and promote new business.

Efficiently executed management/ownership functions, including scheduling, payroll, operations, procurement, and associate training, to maintain viability and growth of company.

Cultivated an open environment for communication, encouraging associates to identify issues and drive resolutions to improve both their workplace and services rendered to customers.

EDUCATION PROFESSIONAL DEVELOPMENT

COSMETOLOGY CERTIFICATION- CREATIVE LEVEL

Paul Mitchell The School Colorado Springs, CO

TECHNICAL SKILLS: MS Office Suite [Word, Excel, PowerPoint, Outlook, SharePoint, Teams], NetSuite & Google Suite

COMMUNITY INVOLVEMENT

Juvenile Diabetes Research Foundation One Walk Buddy Walk

Reese’s Roundup Multiple Charity Events, 5k’s and Marathons

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