Healthcare Leader - Practice Management & Revenue Optimization
Resume:
RUTH ADAMS
**** ** ****, *********, ***** *****
PHONE: 214-***-**** EMAIL: *********@*****.***
PROFESSIONAL SUMMARY
Experienced Healthcare Leader, Physician Practice & Project Management Revenue Optimization
Results-oriented healthcare professional with over 30 years of expertise in physician practice management, project leadership, and reimbursement strategies. Proven ability to enhance program productivity, profitability, and operational efficiency, driving sustainable revenue growth. Strong foundation in healthcare management, marketing, strategic planning, and reimbursement services. Adept at building and maintaining long-term relationships with patients, physicians, and healthcare stakeholders, fostering trust and collaboration. Exceptional interpersonal and conflict resolution skills, ensuring smooth operations and positive patient experiences.
PROFESSIONAL EXPERIENCE
UT Health Mt. Pleasant ENT ~ Mt. Pleasant Texas Clinic Manager May 2025 – Nov 2025
Due to a system-wide realignment of leadership roles within the UT/Ardent network, my position was eliminated as part of a reduction in force. As a result, clinic operations and management responsibilities were transitioned to the leadership team at UT Health Pittsburg Hospital.
Oversee day-to-day clinic operations, staff hiring, training, and performance evaluations.
Daily and Monthly Drawer Closure – Including deposit reconciliation
Monthly Reports to include data capture of quality metrics for monthly dashboards.
Maintain open communication between physicians, staff, and administration for seamless coordination.
Ensure compliance with organization and system policies and processes
Supervise patient scheduling, registration and financial counseling, including professional estimates and surgery payment plans.
Assure referrals were processed, required authorizations obtained and patients scheduled accordingly.
Troubleshoot patient concerns, improving satisfaction and service delivery
Error resolution of incorrect or missing insurance, authorizations, referrals through Work Queues
Integrative Health Matters ~ Tyler Texas Practice Manager June 2021 – May 2025
Oversee day-to-day clinic operations, staff hiring, training, and performance evaluations.
Maintain open communication between physicians, staff, and administration for seamless coordination.
Analyze financial performance, optimize billing processes, and ensure reimbursement accuracy.
Develop, implement, and revise policies to ensure compliance with healthcare regulations (HIPAA, OSHA).
Supervise patient scheduling, registration, financial counseling, and medical records management.
Troubleshoot patient concerns, improving satisfaction and service delivery
Texas Health and Human Services ~ Gilmer, Texas Texas Works Advisor II {Case Worker) January 2019 – July 2021
Conduct in-person and telephone interviews (inbound/outbound) with applicants and recipients to gather financial and personal data for eligibility determination.
Analyze information from state and federal electronic reporting systems to input relevant data into the state’s eligibility platform.
Calculate and authorize benefits based on thorough eligibility assessments.
Monitor and report fraudulent trends; assist in resolving fraud-related issues in coordination with state agencies and affected clients.
Provide conflict resolution support to clients, ensuring respectful and effective communication.
Wound Care Center-Winnsboro (CTMFH) ~ Winnsboro, Texas Program Director/ Manager February 2012- Oct 2016
Managed Day-to-day clinic operations, department budgets, and expense control.
Supervise patient scheduling, registration, financial counseling, and medical records management
Led insurance verification and preauthorization for wound care services and inpatient admits.
Spearheaded physician marketing initiatives and hospital-wide outreach programs.
Ensured compliance with healthcare policies, revising protocols as necessary
Reporting of clinic performance metrics, benchmarks, and revenue trends.
Responsible for wound care charge entry along with daily reconciliation for services.
Lash Group/ABCS ~ Frisco, Texas Manager, Project Operations, Clinical Services February 2009 – Feb 2012
Direct and manage project development from beginning to end. Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
Construct full-scale project plans and associated communications documents.
Draft and submit budget proposals, recommend subsequent budget changes where necessary.
Develop and deliver progress reports, proposals, requirements documentation, and presentations.
Build and expand business relationships vital to the success of the organization.
Responsible for developing and improving program specific processes while identifying opportunities to streamline procedures, as it relates to contract and program initiatives.
Effectively coordinate project expectations and communications to team members and stakeholders.
Monitored efficiency of operations to ensure the delivery of expected financial results, customer service levels and the achievement of strategic goals.
Accountable for overseeing costs, monthly client invoicing, and reconciling expenses to fiscal year budget constraints without compromising quality of service.
Contract Management including facilitation of contract updates, amendments, addendums, and ongoing assessments of contract fees for contract renewal negotiations.
Conduct training oversight by ensuring up to date training credentials are employed and utilized according to client specifications or state or federal regulations.
EMPLOYMENT HISTORY
Accuro Healthcare Solutions ~ Dallas, Texas - Senior Account Manager
Advantage Healthcare ~ Dallas, TX - Reimbursement Manager
Jay Young, D.C. ~ Rowlett, TX - Office Manager
Orthopedic Assoc of Dallas ~ Dallas, TX - AR Billing Manager
Med-Eval Health Services ~ Dallas, TX - Business Office Manager
KEY STRENGTHS
Practice Management
Presentations and Training
Marketing Initiatives
Conflict Resolution
Strategic Planning
Reimbursement Services
Budgeting and Expense Control
Quality/Compliance
Client Relationships
Operations Management
EDUCATION AND TRAINING
BS of Applied Business Science
University of Maryland
Certificates: Certified Procedural Coder (CPC)
HIPAA Compliancy Effective Time Management Effective Meetings Public Speaking and Presentation
ADA Leadership Training Respectful Workplace Training AIDET Training (Studor)
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