Seeking customer service role at ADT
Resume:
JOANNE F. MILLER **** N Wilmot Rd Unit *** Tucson, AZ 85712
Cell #520-***-****
Email: *************@*****.***
OBJECTIVE
I seek a progressive position in behavioral health, healthcare, human, social or community services. SUMMARY OF QUALIFICATIONS
Department of Economic Security/ Department of Developmental Disabilities HSS2/DDD Support Coordinator 2
8990 W Peoria Rd Peoria, AZ 85348
January 2024- October 2024
Scheduled and facilitated the PCP annual meetings with individual, guardian and agency providers. Complete monthly case reviews for monthly documentation of completion of services done by providers. Complete monthly face-to-face visits with individuals in the home and in the community to ensure services provided are appropriate and meets need. Monitor personal spending accounts and financial status to remain eligible for state programs. Respond to Office of Quality Improvement contacts surveys. Complete change of Status forms as needed, and complete NOA for continued program eligibility annually.
Central Arizona Shelter Services
Senior Client Advocate
230 S 12th Ave Phoenix 85007
10/06/2023-12/08/2023
Meet with clients over 55 years to complete a senior client assessment to assess housing status and the ability to complete ADLs independently, income, and documentation status. Assess clients for transitional housing, and assist clients in acquiring documentation needed to meet residency requirements.
Department of Economic Security/ Department of Developmental Disabilities HSS3/ APS Field Investigator
125 E Elliot Rd, Chandler 85225
Feb 2023- June 2023
Review reports and claims of suspected abuse, neglect, and exploitation. Complete the investigation to assess for substantiation of claims by interviewing the reporters, victims, and suspected perpetrators to get the facts of the case and decide. Collaborate with law enforcement, fire department officials other agencies, and providers to obtain services and resources for victims/clients—complete documentation during the investigation before closing the case.
HSS2/DDD Support Coordinator 2
125 E Elliot Rd Chandler 85225
May 2022- February 2023
Scheduled and facilitated the PCP annual meetings with individual, guardian and agency providers. Complete monthly case reviews for monthly documentation of completion of services done by providers. Complete monthly face-to-face visits with individuals in the home and in the community to ensure services provided are appropriate and meets need. Monitor personal spending accounts and financial status to remain eligible for state programs. Respond to Office of Quality Improvement contacts surveys. Complete change of Status forms as needed, and complete NOA for continued program eligibility annually.
Department of Economic Security/ Department of Developmental Disabilities HSS2/ALTCS NOA Project Specialist 2
4000 N. Central Ave Phoenix, AZ 85012
Nov 2021- Jan 2022
Review clinical determinations for nursing, therapy, and homecare services. Complete denial logs and entries. Write Notice of Adverse determination notice, send to members and clinical team. Coordinate service requirements and documentation with clinical staff, NOA unit and office of administrative review.
HSS2/ DDD Support Coordinator 2
555 Main St Casa Grande 85122
April 2021- Nov 2021
Scheduled and facilitated the PCP annual meetings with individual, guardian and agency providers. Complete monthly case reviews for monthly documentation of completion of services done by providers. Complete monthly face-to-face visits with individuals in the home and in the community to ensure services provided are appropriate and meet needs. Monitor personal spending accounts and financial status to remain eligible for state programs. Respond to Office of Quality Improvement contacts surveys. Complete change of Status forms as needed, and complete Notice of Appeals for continued program eligibility annually.
Arizona Department of Child Safety
HSS1/ Child Safety Specialist
3003 N Central Ave Phoenix 85012
Nov 2020- March 2021
Monitor child placements, and visit homes to assess family progress. Record and log progress noise for visits. Attend meetings for court, employment, and visitation with families as needed. Delaware Division of Developmental Disabled Services 540 S. Dupont Hwy, Dover, DE 19901
June 2016-June 2019
DD Residential Unit Manager/ HRC Liaison/Case Manager Interact with recipients and families as well as other agencies in ethical and professional manner. Scheduled and facilitate the PCP annual meetings with individual, guardian and agency providers. Ensure PCP is effectively implemented and is adequately addressing he person's needs, including all individual's requests for changes. Ensure changes are made in a reasonable amount of time and is communicated to all service providers (i.e., residential day program, work services, clinical services, and behavioral services). Review the client’s rights and responsibilities annually. Complete monthly case reviews for monthly documentation of completion of services done by providers. Complete monthly face to face visits with individuals in the home and in the community to ensure services provided are appropriate and meets need. Monitor personal spending accounts and financial status to remain eligible for state programs. Respond to Office of Quality Improvement contacts surveys. Complete change of Status forms as needed, complete ICAPs and LOC assessments for continued program eligibility annually. Facilitate Human Rights. Committee meetings monthly and process review documentation and notify presenters of HRC meetings and endorsement outcomes. Complete PM46 follow-up to ensure corrective actions are implemented by provider agencies in answer to abuse or neglect allegation investigation.
Colonial Behavioral Health/County of York
1657 Merrimac Trail, Williamsburg, VA 23185
December 2014-June 2016
Lead ID/DD Support Coordinator
Compete face to face assessments to determine functional limitations, eligibility for services, progress and areas of need quarterly, annually and as needed. Develop individualized services plans for adults, adolescents and children with ID/DD and /or MI. Link to services, supports, resources as specified in ISP. Coordinate provider services, make home and field visits, complete monthly reporting, progress notes and annual meetings. Provide direct supervision to ID/DD Case Managers in absence of CMSM. Assist with training and mentoring new Case Managers. Delegate service coordination of new clients. Complete intakes, attend FAPT meetings representing agencies to advocate for children’s services for those without Medicaid. Certified in CANS (Child and Adolescent Needs Assessment) tool. Hampton Newport News Community Service Board
300 Medical Drive Hampton, Va. 23666
November 2011 – December 2014
Adult IDDS Case Manager/ Support Coordinator
Carry a caseload of clients to assess and link to services. Monitor and meet with service providers to assure appropriate care is given. Complete treatment plans, quarterly reports, and home visits. Attend semi-monthly staff meetings, court hearings as needed, and make referrals for services and/ or housing. Assist with applications for human services. Provide transportation to appointments as needed. Education
University of Maryland University College College Park, MD Graduated May 2006
B.S. in Behavioral and Social Science
University of Arizona Global Campus
Graduate studies Jan 2023 to present Phoenix, AZ
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