Administrative Specialist with 20+ Years Experience

Pamela N. Lyles

** **

th

Street, North

Battle Creek, Michigan 49015

301-***-**** (C)

************@*****.***

OBJECTIVE & QUALIFICATIONS PROFILE

To demonstrate my skillsets in sales, marketing, administrative, and office management. Enthusiastic for innovation used for improving customer service and expanding company profitability. Highly efficient Office Administrator with more than 20+ years of providing progressive executive administrative experience of various phases in sales, marketing, and administration with major telephone providers in a culturally diverse metropolitan area. Extremely motivated, results oriented, committed professional with a clear objective for achievement and high-level performance. Consistently met deadlines while maintaining high quality work standards. Production oriented. Independent administrator, determining, and initiating project priorities. Possess professional and excellent written and verbal communication. While representing an organization with professionalism and confidence. Thorough knowledge of office management, Telecommunications Network Facility and Engineer Planning. Construction and Government Customer Contract Negotiations. EMPLOYMENT HISTORY

01/23 to 08/23 Administrative Assistant NVE, Inc. – Bowie, MD Provided administrative support to the project manager as well as the GSA building manager and his staff. Responsible for intake of service requests and entry into the Computerized Maintenance Management System (CMMS), receipt of service calls, dispatching technicians, daily administration of work requests and preventative maintenance tasks, customer interface and generation of reports.

Essential Job Functions:

• Assisted the Project Manager in all aspects of project implementation

• Supported the Project Manager with external contacts.

• Provided customer service support through answering of phone and logging service requests to be addressed by NVE’s facilities team.

• Worked in the CMMS, including receiving work request, assigning work orders, entering data, and providing reports, as requested by the PM or GSA Building Manager.

• Set up, maintain, and organize department's central files, information, filing, and messages.

• Provided administrative support to the Facilities team.

• Supported site activities as needed.

HSPD-12 Process

05/21 to 12/22 Branch Admin (Cashier) Thomas Somerville – Washington, DC Provide many tasks and reports daily, weekly, monthly, quarterly and yearly. Maintain cash drawer, process Cash Customer tickets, incoming “Receive on Account” payments, closing paperwork, credit cards and deposits. Maintain Petty Cash box. Assist with annual inventory with prep and actual count. Prepare and assist with annual audit. 10/18 to 4/21 Assistant Project Manager Summit Facility Maintenance - Suitland, MD

Supervised and managed Maximo service tickets and preventive system for imputing and completing all tickets. Administered building maintenance tickets to engineers, maintenance mechanics, and electricians. Produced daily and weekly maintenance reports for submittal to GSA. Researched and ordered supplies, equipment and materials for engineers, maintenance mechanics, and electricians. Administered and generated purchase orders for approval for payment. Maintained proposals and purchase order log spreadsheets and files. Composed various vendor proposals for work to be billed to GSA. Assembled, prepared, and submitted weekly timesheets for staff. Maintained payroll and personnel files for staff. Coordinated, planned, purchased, and executed all holiday and office celebrations/parties. Reconciled monthly credit card purchases and any office discrepancies from staff purchases. Professionally functioned as office liaison. Answered and handled incoming office calls. Directed the call to the appropriate staff member.

4/17 to 6/18 Administrative Support Coordinator II Johnson Controls, Inc. Capitol Heights, MD 20743

Provided direct administrative support to the project manager, superintendent; and all subcontractors for the Baltimore County Public Schools Energy Performance Phase III Contract. Processed required administrative contract requirements by the project manager. Contacted required sub-contractors to expedite billing for financial forecast forms, project close out documents and other contracted related tasks to be processed. Prepared, processed and facilitated correspondence in accordance with administrative contract requirements. Routed, filed, and ensured all incoming mail and information was filed in accordance with office procedures. Produced, maintained, and managed online electronic files; physical project binders for all eighty school’s close out sub-contractors project for BCPS’s customer. Developed and maintained customer relations with (BCPS), sub-contractors, vendors, and potential clients. Delegated and managed monthly billing reports from sub-contractors and updated document reports on spread sheets. Recorded and prepared monthly meeting minutes for customers. Performed transcription, word processing and other administrative organizational needs. Managed office transactions relevant to project development. Ordered all supplies, managed receipts, and reconciled discrepancies.

8/14 to 9/16 Administrative Service Representative Smart Source – Springfield, VA

Provided clerical and administrative support to the sales and operations departments. Managed front office. Screened incoming phone calls; forwarded to appropriate person. Greeted visitors, vendors, and contracted labor employees. Provided customer service to clients, staff, and vendors. Assisted clients with Will-Call deliveries and pickups for rental equipment items. Directed them to appropriate person and or department. Prepared contract folders, addition to Google calendar and delivery/pickup, will call sleeves. Processed rental orders from sales staff. Analyzed delivery & pickup reports; cross-checked for missed orders. Generated Technical Services daily reports from their systems. Monitored timesheets with ADP Portal for missing time entries/absence codes and enter Paid Time Off hours. 11/10 to 03/11 Admin Assistant/Construction Quality Document Control Skanska/Facchina – Washington, DC

Provided direct administrative support to the project team. Received and maintained daily inspection reports from ECS, F&R, GEO Constructors, ACBA subcontracts and Skanska/Facchina, Daily Work Activities Inspection Reports, Pile Acceptance letters from JMT, Material Certifications from all suppliers and vendors. Uploaded and stored Electronic Document Management Systems (EDMS). Prepared Source of Supply Submittals to DDOT. Examined ECS

& F&R Invoices for accuracies of time charges for payment. Prepared & recorded files for Preparatory, Inspection, DDOT/QC, Audits (In-House & by HNTB & DDOT), Pawnee, Precast, Inc., Earthtec, PDM Bridge, LLC and Bay Shore Piles subcontractors and vendors. Explored material certifications logs for material clearance. Prepared and updated quality control manuals. Recorded and prepared responses for NCR & NCN reports. Assembled and prepared all delivery records. Received and processed payroll from all work site employees. Entered daily worked hours for 105 employees onto checked sheets. Printed daily and weekly payroll reports. Reconciled and balanced both check sheet & payroll system. Amended changes and errors on Mondays, when needed.

COMPUTER EXPERIENCE

Hardware: IBM, Windows NT and compatible systems. Software: Lotus, Quicken & QuickBooks, ADP, Personal PR (Certified also), WordPerfect, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook), Microsoft Project, Photoshop, Expedition (Engineering), XP Professional, Adobe Acrobat Professional & PDF Writer, Netscape Navigator, Explorer, Word Processing, Prolog, Primavera Contract Management & Construction Management, Electronic Document Mgt. System

(EDMS), CAD, Data Entry.

EDUCATION

Graduate of Kalamazoo Central High School, Kalamazoo, Michigan Business Preparatory: Business Mathematics & Statistical Data, Accounting-A/R &A/P, Transcription/Dictation, English, Typing, Collections, Office Equipment, Data Entry College Courses: Introduction to Computer Programming; Accounting Principles (I & II) REFERENCES AVAILABLE UPON REQUEST

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