Seasoned Customer Service Leader Remote Role Ready

Dear Hiring Manager,

I would like to introduce myself, I am a highly experienced professional with an extensive background in customer service and leadership roles. My career, spanning four decades, has been a journey of learning and growth, equipping me with a versatile skill set that I am confident can be easily incorporated into a variety of Customer Service and/or Management roles. My background is a combination of management in retail, healthcare, and small business ownership, giving me the ability to lead with clarity. I have learned to adapt quickly and keep operations running smoothly.

In my previous roles, I have developed and managed comprehensive customer service programs that consistently improved satisfaction and brand reputation. I am adept at combining technology and strategic planning to ensure seamless customer interactions. My experience in overseeing operational systems, analyzing performance data and providing recommendations for improvement directly mirrors the duties outlined in many positions, particularly in management and team leading. I have a proven ability to supervise staff, serving as a mentor and guide to new and existing team members. My approach to fostering positive relationships with the community involves actively listening and collaborating with internal teams to provide effective solutions and share successes, which should always be central to the act of leading and training a smooth running team.

These abilities, honed across diverse industries, have prepared me to effectively manage a team, streamline processes, and drive customer satisfaction in nearly any environment.

I am confident that my unique philosophy, combined with my extensive leadership and customer service experience, would allow me to make a significant contribution to your organization.

Thank you for your time and consideration. I look forward to the opportunity to discuss how my background can help your team achieve its goals. Sincerely,

Sonya D. Barlow, COA

A Timeline of Experience

● January 2020-Current Freelance Writer/Transcription -WFH/Remote

● July 2022- Current: Spark Driver, Walmart, Wilkesboro, NC

● October 2023 - Current: Owner, B and B Premier Cleaning Services, North Wilkesboro, NC

● April 2024 - October 2024: Lead Professional Cleaning/Janitorial Services, Watco Cleaning Service, North Wilkesboro, NC

● June 2023 - November 2023: Paint Prep and Taper, Maaco, North Wilkesboro, NC

● June 2019 - May 2023: Co-Lead Certified Orthodontic Assistant, Dr. Caroline Cheek-Hill, Raleigh, NC

● June 2006 - May 2019: Lead Certified Orthodontic Assistant, Dr. Gordon Handy, Winston-Salem, NC

● February 1996 - June 2006: Lead Certified Orthodontic Assistant, Dr. Bruce Gustafson, Winston-Salem, NC

● 1994 - 1996: Orthodontic Assistant, DA II, Dr. Marvin Brame, North Wilkesboro, NC

● 1991 - 1994: Orthodontic Assistant, Dr Derwood L. Ashworth, North Wilkesboro, NC

● 1987 - 1994: Head Cashier, Lowe’s Food #1, North Wilkesboro, NC

● 1996 - 1997: Cashier (Part-time), Tractor Supply, Elkin, NC

● 1994 - 1999: Volunteer, Humane Society of Wilkes; Wilkes County Parks and Recreation; Wilkes Emergency Management

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