Certified SAFE Scrum Master with 6+ Years Experience

Professional Experience:

Certified SAFE Scrum Master (SSM 6.0) with 6+ years of IT experience leading cross-functional Agile teams in infrastructure and digital delivery environments. Proven ability to manage multiple teams, drive continuous improvement, and foster self-organization to achieve organizational agility.

Exposed to all phases of the software development life cycle including in-depth knowledge of Waterfall and Agile Methodologies.

Expert at driving the adoption and enforcement of lean agile principles, eliminating impediments, and fostering self-management.

Excellent knowledge on agile practices including user stories, retrospectives, story mapping, Acceptance Test-Driven Development (ATDD), Test-Driven Development (TDD), continuous integration, pairing, information radiators.

Expertise in Scaled Agile areas including Scrum Values, lean product Delivery, Built in Quality, and story point estimation.

Provided mentorship to Junior Scrum Masters and related duties assigned.

Facilitate meeting between Scrum team, Product Owner

Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.

Maintained client internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Expertise in Scrum Ceremonies like Daily Scrum, Backlog refinement, Sprint planning and Sprint Retrospective, Program Increment using Agile Methodology.

Accomplished servant-leader capable of delivering large-scale software and Web development projects by effectively collaborating, facilitating, leading, and coaching multiple Scrum teams.

Excellent communication, conflict resolution, facilitation, critical thinking, efficient content management and documentation skills.

Very good knowledge on technology roles like project manager, user experience, business analyst, testing and deployment.

Agile Project Manager for transitioning large scale teams from Waterfall to Agile methodology.

Thorough understanding of Software Development Life Cycle (SDLC) phases and specialized in employing different methodologies like Agile and Waterfall.

Successfully overcame the challenges of working with an offshore scrum team.

Empowered the teams to self-organize and become cross-functional teams.

Hands on experience of writing and prioritizing User Stories in Backlog.

Managed co-located and distributed teams across US and India.

Technical Skills:

Methodologies

Waterfall, Agile-Scrum, Agile-Waterfall, Kanban, XP

MS Office Tools

Word, Excel, PowerPoint, Visio

Defect Tracking Tools

Team Foundation Server (TFS), Azure DevOps, JIRA, Trello, Mero, Confluence

Team Skills

Scrum Master, Coordinating, Facilitating, Project Tracking, Summarizing and Reporting, Daily stand ups, Azure Boards

Infrastructure Project Delivery

Azure Cloud, Build CI/CD, GitHub, Networking, Servers

Education & Certification:

Scaled Agile Certified SAFE Scrum Master {SSM 6.0}

Certified SAFe 6 Product owner / Product manager

Bachelor of Pharmacy, India.

Professional Experience:

ABIM, PA Feb 2023 – till date.

Scrum Master

Project Description: The Scope of the project was to manage leads, opportunities, and administrative tasks, helping them provide satisfactory services to the clients improving the overall productivity.

Ensuring that development teams follow scrum framework values and agile practices, mentoring and motivating the teams to improve processes, facilitating meetings and decision-making processes, and eliminating team impediments and Strong Knowledge of Team Foundation Server (TFS).

Responsibilities:

Using agile methodology values, principles, and practices to plan, manage, and deliver solutions.

Training, mentoring, and supporting scrum teams to follow agile values, principles, and practices.

Conducted Sprint Retrospective and translated feedback into actionable items.

Attended Scrum of Scrums with RTE for collective review of agile teams.

Work with Product Owner and Scrum Team to create user stories. Maintain stories; continually update work in Rally

Determining and managing tasks, issues, risks, and action items.

Scheduling and facilitating scrum events, meetings, and decision-making processes.

Monitoring progress and performance and helping teams to make improvements.

Planning and organizing demos and product/system testing.

Ensuring the proper use of collaborative processes and removing impediments for the scrum team.

Worked with infra team for build CI/CD pipeline.

Very good knowledge on technology roles like project manager, user experience, business analyst, testing and deployment.

Tracking project processes, deliverables, and financials.

Preparing and presenting status reports to stakeholders.

Facilitate communications between integrated application development team(s) and internal business units and external vendors/organizations.

Facilitate the analysis of requests for system modifications or new application development in assigned program area(s).

Leading and plan the numerous Scrum/SAFe® events and act as the Scrum Master for 3 teams in our Platform Engineering organization

Facilitate team level product increment planning, sprint planning, goal setting, and commitment to deliverables

Will need to be comfortable with ambiguity including supporting teams with diverse priorities who may not have a dedicated Product Owner

Provide daily support to SCRUM Teams and identify and provide education where needed

Resolve conflicts and clear roadblocks that insulate SCRUM teams to achieve higher levels of scrum maturity

Train and support assigned scrum teams in agile practices and principles

Leverage past experiences to train and coach on stabilizing and driving predictability for assigned scrum team throughput

Promote positive team dynamics and good communication

Track sprint goals and metrics to drive team level improvements

Manage and track continuous improvement goals focused on creating self-organized and high-performing teams

Ensure full software development lifecycle (SDLC) practices are understood and practiced on assigned teams

Helping to the teams prioritize quickly and act with urgency

Having Strong organizational skills and Demonstrated leadership skills

Demonstrated relationship management skills

Excellent written and verbal communication skills

Strong analytical and problem-solving skills

Solid presentation and facilitation skills

Diplomatically solve problems and resolve conflict

Proven ability to facilitate and lead multiple teams in Agile, Lean, and Scrum Methodologies

Proven ability to analyze performance level data and identify and implement improvements

Proven ability to influence others without authority

Strong Knowledge of Team Foundation Server (TFS)

Good Experience working with Systems/Platform Teams

Environment: Agile, Scrum, Azure DevOps, SQL Server, GitHub, Team Foundation Server (TFS), Kanban, Webex, Confluence.

M&T Bank, Buffalo, NY Aug2022 – Jan2023.

Retail Banker

Project Description: As a Retail Banker, I was responsible for providing comprehensive banking services to customers while delivering exceptional customer service. Provided excellent support combination of retail banking expertise and strong customer relationship management skills.

Key Responsibilities:

Provided personalized banking services to customers, including account opening, deposit and withdrawal transactions, accounts processing, and account maintenance.

Assist customers in understanding and selecting banking products and services that meet their financial needs and goals.

Process various financial transactions accurately and efficiently, adhering to bank policies and procedures.

Respond to customer inquiries and resolve issues promptly and effectively, ensuring a positive customer experience.

Proactively identify opportunities to cross-sell or upsell banking products and services to customers, maximizing revenue and customer satisfaction.

Educate customers on digital banking solutions and assist them in navigating online and mobile banking platforms.

Maintain a thorough understanding of banking regulations and compliance requirements to ensure adherence to regulatory standards.

Collaborate with team members and management to achieve bank goals and targets, contributing to the overall success of the bank

Uphold the bank's values and reputation by demonstrating professionalism, integrity, and ethical behavior in all interactions with customers and colleagues.

Complete other related duties as assigned by management.

Environment: Extensive experience with Microsoft Office Suite (Word, Excel, Power-Point, MS teams and Outlook), Zoom, MS-Teams, Mainframe sessions computers and web-based programs.

Uni Pharma Inc, NY Jan 2021 – Aug-2022.

Scrum Master

Project Description: The Scope of the project was to manage leads, opportunities, and administrative tasks, helping them provide satisfactory services to the clients improving the overall productivity.

Responsibilities:

Transforming the teams into the path of Agile and working closely with them to attain the maturity.

Ability to manage multiple teams simultaneously.

Lead the Daily Stand Up and identified the impediments faced by team members, tracked sprint cycle progress, and updated competed tasks on a day-to-day basis.

Facilitated scrum ceremonies Backlog Refinement (grooming), Iteration/Sprint planning and Release planning in 2 weeks sprints.

Monitored the burn down charts on daily basis and removed the impediments to the team to maintain the pace of the scrum team.

Established multiple scrum/agile teams, capable of handling multiple scrum teams - leading and coaching the teams

Managed the lifecycle of code development, from ideation to sprints to deployment.

Conducted Sprint Retrospective and translated feedback into actionable items.

Attended Scrum of Scrums with RTE for collective review of agile teams.

Work with Product Owner and Scrum Team to create user stories. Maintain stories; continually update work in Rally

Internal reviews with the PO for Business Demo and conducted final Business demo with RTE and business as audience.

Assisted Product owners to create and update confluence pages for features.

Participated in defect tracking and bug fixes using HP ALM.

Environment: Agile, Scrum, Kanban, Jira, Jenkins, GitHUB, Confluence, Zoom.

Intercept Pharmaceutical, NY. Oct 2018 – Dec 2020

Scrum Mater

Project Description: This project is to enhance the patient data management system. When a doctor prescribed the lab test for a patient, an alert was sent to the nursing department as well as the lab. Similarly, when the lab results came out, they could be viewed by the nurse and doctor.

Responsibilities:

Organized product backlog refinement and User Stories grooming sessions with product owner

Facilitated product backlog review and prioritization meetings in partnership with product owners and to take an opportunity to refine user-stories and mentor product owners.

Coach external teams on scrum and agile methodologies to win acceptance across the company

Instruct core Agile principles of collaboration, prioritization, team accountability and visibility and ensure consistent of scrum methodologies across the enterprise

Served as Scrum Master for the project and ensured team maintains focus on Quality and Continuous delivery

Effectively overcome challenges transitioning from Traditional Waterfall to Agile methodology.

Worked closely with business partners, SMEs and product owners to understand the business processes.

Facilitated Scrum ceremonies Sprint Planning, User Story grooming, Scrum execution and retrospectives with team comprising of Business analyst, Architects, Technical leads, developers, Testers, security architects.

Conducted DSU (daily stand up) within Time Box period and guided teams to remove by identifying right personnel including members for other scrum teams and other departments.

Assisted product owners in user stories creation, story grooming and identifying dependencies during grooming sessions itself.

Environment: Agile, Scrum, Kanban, Sprint, Rally, User stories, Confluence.

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