IT Operations Leader with 20+ Years Experience

David Barclay

Professional Summary

An accomplished IT professional with over 20 years of experience leading technical teams and managing IT operations. My expertise ranges from hands-on technical support to strategic management of IT infrastructure, including compliance with data security and HIPAA regulations. I excel at fostering innovation, ensuring system security, and driving operational excellence in fast-paced environments.

Experience

Internet Sales Specialist Bass Pro Shops

November 2024 – August 2025

Successfully managed online sales, showcasing a strong understanding of e-commerce platforms.

Interfaced directly with customers to provide product information and support, ensuring a high level of customer satisfaction.

Resolved customer inquiries and issues, demonstrating strong problem-solving and communication skills.

IT Senior Field Technician Wipro, Contracted to Oregon Medical Group

1.2023 – 2024

Directly interfaced with clients to troubleshoot and resolve a wide range of technical issues, ensuring optimal system functionality and customer satisfaction.

Respond to and resolve reported computer software, hardware, operating system, and telephony issues.

Fulfill service requests and perform installations, upgrades, releases, and deployments.

Monitor data center systems and jobs, and proactively monitor end-user platform performance.

Construct, monitor, and protect data center facilities.

Onsite Technical Support Service Geeks Onsite

2022 – 2023

Directly interfaced with clients to troubleshoot and resolve a wide range of technical issues, ensuring optimal system functionality and customer satisfaction.

Implemented and maintained security measures for residential and commercial systems, aligning with best practices and regulatory compliance.

Led the installation and configuration of networked systems, demonstrating proficiency in IP networking protocols and complex network management.

Owner and Founder Covered Bridge Brewing Group

2018 – 2021

Successfully managed the demolition and reconstruction of a business location, showcasing project management skills and adherence to timelines.

Navigated the business through challenging conditions to achieve profitability within three months, highlighting fiscal responsibility and budget management capabilities.

Developed and maintained relationships with vendors and stakeholders, ensuring business continuity and operational excellence.

Owner Laurel Mountain Coffee

2016 – Present

Launched and grew a successful small-batch coffee roastery, demonstrating entrepreneurial spirit and a commitment to quality.

Implemented innovative business strategies to meet emerging market needs, showcasing an ability to adapt and thrive in dynamic environments.

Data Center Services Manager Symantec Corp

2011 – 2018

Led IT operations and network management, ensuring the stability and security of data center operations.

Coordinated with vendors for device installation and maintenance, enhancing system reliability and performance.

Developed and executed disaster recovery and system backup processes, ensuring business continuity and compliance with data security policies.

Data Center Services Team Lead Symantec Corp

2005 – 2011

Managed a team responsible for troubleshooting server connectivity and hardware failures, demonstrating strong leadership and technical skills.

Implemented security measures and protocols, contributing to the company’s compliance with HIPAA and data security regulations.

Oversaw the racking, stacking, and labeling of data center equipment, ensuring efficient and compliant operations.

EUO Account Services/Team Lead Symantec Corp

2008 – 2011

Managed the creation and distribution of new hire account credentials, enhancing operational efficiency and security.

Led the support for VPN networking issues, showcasing expertise in network security and administration.

Developed and maintained documentation of team processes, contributing to the continuous improvement of IT operations.

Sr. Global IT Helpdesk/Account Services SOX Symantec Corp

2005 – 2008

Resolved escalated VPN networking issues, demonstrating proficiency in network troubleshooting and customer service.

Managed peripheral, Outlook, and Lotus Notes support, ensuring optimal end-user experience.

Contributed to the development of procedural documents, enhancing the effectiveness of IT support operations.

Education

MCDST – Microsoft Corporation

ITIL Certification

DCT Certification – Cnet Training Center

Skills and Accomplishments

Expertise in Microsoft Operating Systems, including M365 and Microsoft Entra ID, as well as MAC OS-X.

Proficient in managing relational databases, with a preference for MS SQL Server.

Experienced in configuring and maintaining routers and switches.

Strong background in technical publications, documentation, and report writing.

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