Sr Business Systems Analyst Product Owner ERP (SAP S/4HANA, Oracle

TERRY HOLLISTER

Cell: +1-214-***-****/+613-***-****

United States Citizen

E-Mail: ********.*********@*****.***

Canadian Citizen

LinkedIn: https://www.linkedin.com/in/thollister/

SENIOR BUSINESS SYSTEMS ANALYST PRODUCT OWNER TECHNICAL LEADER

Innovative IT and business systems professional who turns complex challenges into practical, results-driven solutions. I lead enterprise projects that span ERP, CRM, and custom applications—delivering efficiency, cost savings, and measurable impact. Skilled at bridging business strategy and technology, I partner with stakeholders to translate vision into seamless, high-performing systems. Known for driving initiatives from concept to completion, I combine technical expertise with a hands-on, problem-solving approach that gets results.

ENTERPRISE IT, PRODUCT MANAGEMENT, AND DELIVERY COMPETENCY MATRIX

Discipline / Domain

Core Skills / Systems / Tools / Platforms

Enterprise Architecture / Governance

Enterprise Architecture Planning, Governance, Framework Design, Integration Strategy, Technology Roadmaps, Solution Roadmaps, Reference Architecture, IFS Cloud (Finance, Supply Chain, HR, Projects), SAP S/4HANA (FI, CO, SD, MM, PP, HCM, Fiori), PeopleSoft, Salesforce, TOGAF, Zachman, Digital Transformation Strategy, Product High-Level Estimates, Architecture Review Board (ARB) Presentations, Technology Governance Council (TGC), IT Policy Development, Risk Management, ROI Analysis

Solutions Architecture

Solution Design, Systems Integration, Middleware, Interface Design, Workflow Orchestration, API Management, Microservices, SOA, IFS Cloud Integration Hub, SAP PI/PO, PeopleSoft Integration Broker, Salesforce Integration, Enterprise Integration Patterns

Application Architecture

Application Design, Configuration Management, Cloud/On-Prem Architecture, SAP Fiori/Launchpad, IFS Apps Studio & Workflows, PeopleSoft Tools, Salesforce Lightning, SDLC, DevOps, CI/CD Pipelines, Agile Delivery

Data Management, SQL & Databases

SQL (DDL, DML, DCL, TCL), PostgreSQL, SQL Server, Oracle, DB2, Data Governance, MDM, ETL (Informatica, Talend, SSIS, ADF), Data Quality, Data Migration, Data Mapping, OCR, Data Warehousing, Data Lakes, Power BI, Tableau, Alteryx, Performance Tuning, Backup/Recovery

Cloud & Infrastructure

IFS Cloud, SAP BTP, Azure, AWS, GCP, IAM, Network Management, Active Directory, SOX/HIPAA Compliance, Cloud Migration, Kubernetes, Docker, Terraform, High Availability, Infrastructure Architecture

Cybersecurity

Threat Detection, Vulnerability Management, IAM, Encryption, Compliance (NERC, SOX, HIPAA), SIEM (Splunk, QRadar), Incident Response, Identity Governance, Security Policies, Risk Assessment

AI, Automation & Analytics

Generative AI, Responsible AI, ML Models, Predictive Analytics, OCR, RPA (UiPath, Blue Prism, Power Automate), Power BI, Tableau, NLP, Python/SQL Analysis, Process Mining, Automated Workflows

ERP, SaaS & Business Applications

IFS Cloud (Finance, Supply Chain, HR, Projects), SAP S/4HANA (FI/CO/MM/PP/SD/HCM), SAP Fiori, PeopleSoft (Financials/HCM/Payroll), Salesforce, BaaN, ServiceNow, Payroll Systems, Financial & Supply Chain Systems, EDI, SaaS Platforms

Manufacturing / PLM

Shopfloor Systems, PLM, MES, Quality Control, Inventory/Warehouse Management, ERP Integration, Lean Manufacturing, Automation, OCR Capture, Global Supply Collaboration

Supply Chain / Logistics

Inventory Management, Warehouse Operations, TMS, EDI, Order Fulfillment, Vendor Management, Logistics Optimization, Demand Planning

Financials / Payroll / Accounting

GL, AP, AR, Payroll, Concur, OCR Capture, Banking Integration, Reporting, SOX Compliance, Forecasting, Budgeting

Human Resources / Talent Management

SAP HCM, PeopleSoft HCM, Payroll, Talent Management, Employee Lifecycle, LMS, Workforce Planning

Customer Orders / CRM / Sales

Salesforce (Sales/Service/Marketing Cloud), Customer Orders, Vendor Portals, Omnichannel CX, Customer Data Integration

Digital Transformation / Marketing

Workflow Automation, Content Management, Digital Record Conversion, Rebranding, Marketing Data Analytics, CX Strategy

Insurance Systems

Medicaid/Medicare, Disability, Life & Property Insurance Systems, Claims Processing, Policy Administration, Compliance

Hospital Backoffice Systems

Financials, Supply Chain, Payroll, Grants Systems, HCM Integrations, Revenue Cycle Management

Leadership / Governance

Team Leadership, Business Analyst Manager, Manager of Product Management, Help Desk Manager, IT Leadership, Cross-Functional Leadership, Stakeholder Engagement, Portfolio Prioritization, Decision-Making, Coaching, Executive Presentations, Governance Approvals

Project Delivery / Methodology Skills

Agile, Scrum, Waterfall, Wagile, Hybrid Delivery, Scrum Lead, Business Analyst, Business Systems Analyst, Product Owner, Technical Product Owner, Technical Analyst, Data Analyst, Backlog Grooming, Prioritization, User Stories, Epics, Acceptance Criteria, Feature Mapping, Hypercare, SDLC, Test Plans, Test Cases, SIT, UAT, QA, FUCT, Jira, Confluence, Release Planning, Sprint Planning, Risk Management, Change Control

Soft Skills / Professional Competencies

Strategic Thinking, Stakeholder Engagement, Executive Communication, Collaboration, Conflict Resolution, Leadership, Team Building, Client Relationship Management, Analytical Thinking, Problem-Solving, Negotiation, Change Management, Presentation Skills, Cross-Functional Coordination, Decision-Making

NEW — Product Management

Product Strategy, Product Roadmaps, MVP Definition, Product Lifecycle Management, Voice of Customer (VoC), User Research, Requirements Gathering, Release Planning, Feature Prioritization (MoSCoW / WSJF), Backlog Ownership, High-Level Product Estimates, Cross-Functional Alignment, Stakeholder Management, A/B Testing, User Experience Alignment, Customer Journey Mapping, Product Metrics / KPIs, OKRs, Go-to-Market Planning, Sprint Execution, Agile Product Delivery, ARB/TGC Review Prep, Product Presentations, Competitive Analysis, Market Research, Portfolio Management, Product Risk Assessment, Value Stream Mapping, Cost/Benefit Analysis, Product Quality Oversight, Hypercare Leadership, Product Launch Governance

PROFESSIONAL EXPERIENCE

Employer

Title

Dates

T. Hollister BSA Consultant Inc (Remote – US & Canada)

Owner / Senior Business Systems Analyst / Product Owner / Agile Consultant

Jan 2013– Present

Client: Toronto Dominion (TD) Company

Title: Senior Business Systems Analyst – AI Program

Spearheaded enterprise AI and digital transformation initiatives, delivering AI/ML solutions across multiple business lines while ensuring SOX and regulatory compliance.

Facilitated Agile/Scrum ceremonies, aligning cross-functional teams, prioritizing backlogs, and keeping projects on track.

Translated complex AI/ML models into actionable BRDs and FRDs, enabling engineering and data science teams to build high-quality solutions.

Directed AI solution lifecycle including model integration, workflow automation, process digitization, and change management to streamline operations.

Led Jira and Confluence Cloud migrations, optimizing workflows, schemas, and permissions to ensure seamless enterprise adoption.

Delivered executive reporting and product roadmap insights, highlighting adoption metrics, delivery risks, and strategic alignment to support leadership decision-making.

Core Skills: AI & Machine Learning Digital Transformation Agile & Scrum Leadership Workflow Automation BRD/FRD Documentation Change Management Jira/Confluence Cloud Migration Executive Reporting Cross-Functional Collaboration SOX Compliance Product Roadmaps Hypercare Support

Client: EMERA Energy/TECO, PGS, NMGC (US & Canada( – Remote

Senior Business Analyst/Scrum Lead

Directed SAP HCM 6.0 upgrade to S/4HANA and integrated SuccessFactors for 5,000+ employees, cutting payroll close time by 35% and eliminating manual benefits errors.

Implemented SAP Solution Manager 7.2 for ChaRM, accelerating incident resolution by 50% and ensuring SOX-compliant change management.

Facilitated Agile/Scrum ceremonies across SAP and HR initiatives, maintaining team velocity and alignment with strategic objectives.

Led Human Resources Open Enrollment AI/ML project, improving accuracy and reducing manual review by 40%.

Executed LSMW migration to SAP HANA with 99.8% accuracy, ensuring zero payroll disruption during transitions.

Deployed Fiori Employee and Manager Self-Service apps, reducing HR help-desk requests by 60%.

Delivered Mobile Barcode Data Collection system integrated with SAP and WorkPro across 11 warehouses, increasing inventory accuracy 30% and cutting manual data entry 35%.

Managed QA/UAT environments for SAP–Concur integrations, decreasing post-deployment errors by 25% and accelerating testing by 40%.

Ensured compliance with NERC CIP, SOX, and other regulations, strengthening internal controls across Finance and HR systems.

Core Skills: SAP S/4HANA SAP HCM SuccessFactors Integration Fiori Apps Solution Manager (ChaRM) LSMW Migration WorkPro Integration SAP–Concur Integration Mobile Barcode Data Collection AI/ML HR Analytics Agile/Scrum Leadership QA/UAT Management Process Automation SOX & NERC CIP Compliance HR & Finance Optimization Inventory Accuracy Workflow Digitization Reporting Automation

Client Ferrellgas – Remote Propane Utility Company) IFS QA Analyst/Consultant

Led requirements gathering, stakeholder alignment, and solution delivery for a multi-phase IFS ERP rollout, including the MVP Pillar, standardizing enterprise-wide processes.

Specialized in Financials (FIN) module testing—GL, AP/AR, Fixed Assets—identifying and resolving 25+ critical defects, ensuring GAAP and SOX compliance.

Validated cross-module workflows (FIN Procurement, FIN Manufacturing), improving data accuracy by 30% and reducing post-deployment errors by 25%.

Automated month-end close reporting using Crystal Reports, cutting manual workload by 40% and enabling real-time executive reporting.

Applied AI-driven validation and digital transformation techniques to testing and reporting, boosting efficiency by 20% and enhancing traceability.

Implemented QA and UAT environments for SAP–Concur integrations, improving testing turnaround by 40% and lowering post-deployment errors by 25%.

Enhanced financial controls and automated expense workflows, reducing manual reconciliation by 15% and strengthening compliance monitoring.

Core Skills: IFS ERP FIN Module (GL, AP/AR, Fixed Assets) Procurement Manufacturing GAAP & SOX Compliance Cross-Module Validation Crystal Reports Automation AI-Driven Testing QA/UAT Management SAP–Concur Integration Financial Process Optimization Month-End Close Digital Transformation Workflow Optimization Stakeholder Engagement Executive Reporting

Client Centene Corporate - Remote (Agile BSA/Consultant)

Led requirements gathering, stakeholder alignment, and solution delivery for a multi-phase IFS ERP rollout, including the MVP Pillar, standardizing enterprise-wide processes.

Specialized in Financials (FIN) module testing—GL, AP/AR, Fixed Assets—identifying and resolving 25+ critical defects, ensuring GAAP and SOX compliance.

Validated cross-module workflows (FIN Procurement, FIN Manufacturing), improving data accuracy by 30% and reducing post-deployment errors by 25%.

Automated month-end close reporting using Crystal Reports, cutting manual workload by 40% and enabling real-time executive reporting.

Applied AI-driven validation and digital transformation techniques to testing and reporting, boosting efficiency by 20% and enhancing traceability.

Implemented QA and UAT environments for SAP–Concur integrations, improving testing turnaround by 40% and lowering post-deployment errors by 25%.

Enhanced financial controls and automated expense workflows, reducing manual reconciliation by 15% and strengthening compliance monitoring.

Core Skills: IFS ERP FIN Module (GL, AP/AR, Fixed Assets) Procurement Manufacturing GAAP & SOX Compliance Cross-Module Validation Crystal Reports Automation AI-Driven Testing QA/UAT Management SAP–Concur Integration Financial Process Optimization Month-End Close Digital Transformation Workflow Optimization Stakeholder Engagement Executive Reporting Agile Scrum Business Systems Analysis

Client CAES (DOD) -Remote (Agile BSA/Consultant)

Oversaw the implementation of IFS Applications 10, aligning system capabilities with manufacturing, supply chain, and engineering business objectives, achieving 25% process efficiency gains.

Streamlined cross-functional workflows, improving data accuracy, operational efficiency, and collaboration between engineering and production teams.

Configured IFS system modules to optimize production workflows, increasing throughput by 20% while maintaining regulatory and compliance standards.

Facilitated stakeholder workshops and executive briefings, translating complex business requirements into actionable system configurations and integration plans.

Key Skills: IFS Applications 10 Manufacturing Operations Supply Chain Management Engineering Workflows ERP Configuration Workflow Optimization Cross-Functional Collaboration Operational Efficiency Process Improvement System Alignment Agile Methodologies Stakeholder Engagement Data Accuracy Digital Transformation

HydraForce, LLC (Division of Bosch RexRoth) (Remote – Chicago)

Sr. Business Analyst Lead/Scum Lead

March 2021 –Aug 2022

Led enterprise system migrations from 4th Shift IFS Cloud (US) and subsequently 4th Shift SAP (US) due to Bosch Rexroth merger, improving overall system efficiency by 20% and reducing process turnaround by 15%.

Served as Scrum Lead, facilitating Agile ceremonies, sprint planning, backlog grooming, and cross-team coordination, keeping projects aligned with business priorities.

Directed ERP enhancements, including US-based IFS Cloud and SAP integrations, improving data accuracy by 30%, reducing integration errors by 25%, and streamlining operational reporting.

Led Salesforce initiatives, including integrations with IFS/SAP systems, improving cross-system data accuracy and enabling automated workflows for customer orders, billing, and support.

Oversaw ThinkWorx SmartFactor IoT implementation, enabling real-time equipment tracking and predictive analytics, boosting operational decision-making by 35% and reducing downtime by 20%.

Implemented Mobile Barcode Data Collection System integrated with IFS Cloud and WorkPro across warehouses, increasing inventory accuracy by 30% and cutting manual data entry by 35%.

Led IFS Cloud module configuration for Manufacturing, HCM, and SCM functions in the US, accelerating implementation by 20% and improving process alignment by 40%.

Conducted advanced workflow automation projects, including automated expense approvals, inventory reconciliation, and reporting dashboards, saving operational time and enhancing executive decision-making.

Supported multi-million-dollar digital transformation initiatives, delivering ERP upgrades, IoT integration, and enhanced operational analytics.

Championed cross-functional project collaboration, bridging IT, operations, manufacturing, and supply chain teams to ensure successful delivery of complex enterprise solutions.

Key Skills: IFS Cloud (US) SAP (US) 4th Shift Salesforce (Lead) ThinkWorx SmartFactor WindChill IoT Mobile Barcode Data Collection ERP Integration Master Data Management (MDM) Data Governance Agile Scrum Sprint Planning Backlog Grooming Process Automation Workflow Optimization Digital Transformation Regulatory Compliance Reporting Accuracy Operational Efficiency Cross-Functional Team Leadership Product Owner Collaboration

PrePass Safety Alliance (formerly Connected Vehicle Optimization – CVO)

(Remote – Phoenix AZ)

Product Management Manager / Product Owner / Scrum Master / Business Analyst Manager

June 2020 – March 2021

Managed and led cross-functional teams of Product Owners, Business Systems Analysts, and developers while actively contributing hands-on as a Product Owner, Scrum Master, and Business Analyst for three core applications, driving IoT, fleet tracking, tolling, and connected vehicle solutions.

Established and optimized a Help Desk for $800M+ hardware/services, reducing ticket resolution time by 40% and streamlining incident management workflows.

Oversaw Agile product delivery, facilitating sprint planning, backlog prioritization, user story definition, and retrospectives, achieving 25% faster feature releases.

Directed API strategy and cross-platform system integrations, improving operational efficiency by 30% and data accuracy by 20%.

Implemented digital transformation initiatives, automating workflows, enhancing IoT-enabled decision-making, and increasing system adoption by 25%.

Developed and executed product roadmaps, release management plans, and cross-platform alignment, ensuring enterprise architecture alignment and strategic prioritization.

Championed process optimization, DevOps best practices, cloud integration, and Agile scaling, increasing team velocity and predictability.

Leveraged KPIs, dashboards, and metrics-driven reporting to guide executive decision-making, product prioritization, and stakeholder alignment.

Directed software and hardware integration testing, including UAT, functional testing, and hyper-care support during deployments to minimize disruption and ensure adoption.

Key Skills: Working Manager Product Management Product Ownership Scrum Master Business Analysis Agile Ceremonies Backlog Management User Stories & Acceptance Criteria Roadmap Development Hardware/Software Integration IoT Solutions Help Desk Operations Process Improvement Stakeholder Communication Agile Scaling Operational Efficiency Metrics-Driven Reporting DevOps Digital Transformation Fleet Tracking & Tolling Systems Hyper-Care Support

T. Hollister BSA Consultant Inc (Remote – US & Canada)

Owner / Senior Business Systems Analyst / Product Owner / Agile Consultant

Feb 2017– June 2020

Client OneAmerica

(Agile BSA/Consultant Feb 2020 – Jun 2020 / Indianapolis, IN)

Directed the migration and implementation of the FINEOS Disability Case Management platform, delivering on time and within budget while ensuring data integrity and regulatory compliance.

Designed and executed test plans, test cases, and ETL validation strategies, achieving zero critical data errors within the first 90 days of go-live.

Engineered database architectures and data models with enhanced access controls, validation logic, and PII masking, improving data reliability and security by 20%.

Developed and maintained system documentation, business rules, and data governance frameworks to ensure enterprise alignment.

Partnered with stakeholders to optimize business processes, provide technical mentorship, and align database structures with compliance needs.

Core Skills: FINEOS Platform Implementation, Data Analysis & Modeling, Database Design, Data Migration (ETL), PII Masking, Data Governance, Agile SDLC, Jira, SQL, Process Mapping, QA Testing, UAT/SIT, BRD Documentation, DevOps, Lean Six Sigma, Stakeholder Engagement, System Integration, Change Management

Salesforce – AWS Software Analyst /

Business Systems Analyst (Consultant)

Sep 2019 – Dec 2019 Indianapolis, IN (On-Site Contract)

Coordinated end-to-end security pilots, UAT, and application testing across Salesforce Dev/Test/Stage/Prod environments, ensuring full compliance prior to deployment.

Implemented SentinelOne XDR and Tanium Deployment Tools for enterprise-wide endpoint management, reducing threat response time by 40%.

Partnered with CIO organization and cross-functional teams to align security initiatives with AWS cloud standards and enterprise best practices.

Leveraged AI-driven threat detection models to deliver autonomous protection, optimize incident response workflows, and strengthen cybersecurity posture.

Championed innovation and continuous improvement, advancing zero-trust architecture and automated defense capabilities.

Core Skills: AWS Cloud Infrastructure, Salesforce Platform Security, SentinelOne XDR, Tanium Deployment, Cloud Security, UAT/SIT Testing, AI-Driven Security, Zero Trust Architecture, Data Governance, Agile/Waterfall, Dev/Test/Prod Environments, SQL, System Monitoring, Risk Mitigation, Stakeholder Collaboration

Client UI Health - (Oracle Cloud QA Lead / Business Systems Analyst

(Indianapolis, IN)

Apr 2019 –Sep 2019

Led QA strategy, UAT/SIT cycles, and cross-module validation for Oracle Cloud HCM, Supply Chain (SCM), Grants, and Financials, ensuring end-to-end process integrity across HR, payroll, procurement, inventory, and finance operations.

Managed full SDLC documentation (BRDs, FRDs, process flows, test scripts) and facilitated Scrum ceremonies, backlog prioritization, and defect triage—improving sprint velocity and requirements accuracy by 20%.

Utilized SQL to perform complex data validation, troubleshoot integrations, and verify system configurations, reducing defect recurrence by 30% across HCM, SCM, and Financial workflows.

Enhanced cross-module workflow automation, improving reporting accuracy, transaction validation, and operational throughput for HR, supply chain, and finance departments.

Ensured regulatory and compliance alignment (HIPAA, SOX) and validated integration points between HCM-Payroll, SCM-Inventory-Procurement, and Financials-AP/AR/GL.

Collaborated with business and technical stakeholders to streamline processes, improve data governance, and optimize end-user adoption across enterprise teams.

Core Skills: Oracle Cloud ERP (HCM, SCM, Financials), QA Leadership, UAT/SIT Testing, SQL, SDLC Documentation, Agile/Scrum, Product Ownership, Workflow Automation, Data Validation, Process Optimization, Cross-Functional Integration, Compliance Testing (HIPAA/SOX), Requirements Gathering, Backlog Management, Stakeholder Collaboration

Client CareSource

(Agile Business Systems Analyst/Product Owner Jan 2019 – Apr 2019 / Dayton, OH)

Led the design and implementation of UX/UI workflows, user stories, and acceptance criteria for Indiana HIP Medicaid Reconciliation processes, improving operational efficiency by 20% and user adoption by 30%.

Served as Product Owner and QA Lead, driving backlog refinement, sprint planning, defect triage, and cross-functional collaboration within Agile delivery teams.

Authored comprehensive SDLC documentation (BRD, FRD, process flows, test scripts) to support system enhancements, compliance requirements, and Medicaid reconciliation optimization.

Utilized SQL to support testing, validate bug fixes, troubleshoot reconciliation logic, and ensure data accuracy across Medicaid interfaces and reporting workflows.

Improved application reliability by resolving interface issues, optimizing submission processes, and enhancing key HIP program features to accelerate time-to-market and reduce user friction.

Core Skills: Agile/Scrum, Product Ownership, QA Leadership, UX/UI Design, SDLC Documentation, SQL, Requirements Gathering, Backlog Management, Medicaid/HIP Expertise, Process Improvement, Defect Resolution, UAT/SIT, Stakeholder Collaboration

Toyota North America -Lead Business Systems Analyst (Quality Control System / ICS+)

Canada & US

Dec 2017-Jan 2019:

•Led the enterprise rollout of Toyota’s Integrated Control System Plus (ICS+) across four manufacturing plants in the U.S. and Canada, enabling standardized quality control processes, real-time defect tracking, and consistent reporting across regions.

•Integrated SAP ERP, Oracle SQL, and plant-floor systems into ICS+, ensuring seamless data synchronization between production, quality, and supply chain workflows and reducing manual inspection errors by 30%.

•Developed end-to-end SDLC deliverables—including BRDs, FRDs, process maps, test scripts, UAT/SIT plans, and training documentation—ensuring full compliance with Toyota engineering, quality, and global IT standards.

•Performed extensive SQL-based data validation, test execution, and reconciliation, resolving data integrity gaps and ensuring accurate defect capture across all manufacturing lines.

•Led cross-functional workshops with engineering, operations, safety, and quality leadership to define system rules, automate defect escalation, and align ICS+ with TPS (Toyota Production System) principles.

•Implemented automated defect-resolution workflows, enhancing traceability and reducing quality-related delays, resulting in a 20% increase in production efficiency.

•Streamlined regulatory and compliance reporting, improving audit accuracy and ensuring adherence to environmental, manufacturing, and safety requirements across regions.

•Delivered 97% end-user adoption through hands-on training, production-support models, and iterative improvements based on user feedback.

•Served as a key liaison between U.S./Canada manufacturing plants, Mexico counterparts, and global Toyota IT teams to maintain system alignment, reduce process variation, and support future plant readiness.

Core Skills: SAP ERP Oracle SQL ICS+ Quality Control Manufacturing Systems SDLC Documentation UAT/SIT SQL Validation Cross-Plant Standardization Process Automation Defect Traceability Production Efficiency Quality Management Regulatory Compliance Stakeholder Alignment Agile & Waterfall Test Planning User Training Data Integration Global Collaboration

Veolia North America

Indianapolis, IN

Aug 2017-Dec 2017

•Led enterprise-wide Master Data Management (MDM) modernization, integrating and harmonizing asset, financial, customer, and operational data across SAP, PeopleSoft, Salesforce, iSeries, Liquid Frameworks, and Intelex, establishing a scalable single source of truth for enterprise reporting.

• Designed and delivered cross-platform data mapping strategies, interface logic, and transformation rules enabling accurate synchronization of financial, operational, GPS, and service-related data across more than six enterprise systems.

•Produced full SDLC documentation—BRDs, FRDs, data dictionaries, entity relationship models, user stories, and test plans—accelerating implementation quality and ensuring compliance with enterprise architecture standards.

•Executed SQL-driven validation, ETL reconciliation, and interface testing, improving financial reporting accuracy by 25% and reducing data-related defects by 30%.

•Enabled BI and analytics teams to leverage cleansed enterprise datasets, improving Tableau reporting accuracy, KPI visibility, and regulatory reporting.

•Managed Agile delivery through sprint planning, backlog refinement, and Jira-based workflow tracking, ensuring on-time deployment of MDM enhancements, integrations, and data governance frameworks.

•Facilitated cross-functional workshops with Finance, Supply Chain, Operations, and IT to align MDM business rules and improve data stewardship across the organization.

•Supported digital transformation initiatives, including asset tracking modernization, standardized data governance, and automation of cross-platform data flows.

Core Skills: Master Data Management (MDM) SAP PeopleSoft Salesforce iSeries Liquid Frameworks Intelex Data Mapping Data Integration SDLC Documentation Data Governance ETL Validation SQL Agile/Scrum Jira User Stories Test Planning Tableau Reporting Cross-Platform Synchronization Operational Efficiency

Client: Humana – Sr. Business Analyst / Product Owner

Feb 2017 – Aug 2017 /

Louisville, KY

Led the migration of SMS data to the MPluse M5 platform, ensuring secure healthcare data transfer and optimizing workflows across member communications and provider operations.

Served as Product Owner across multiple healthcare applications, defining user stories, acceptance criteria, release goals, and prioritizing backlogs to support Go365, Salesforce Customer Journey, and member-facing systems.

Designed and delivered enhancements for the Go365 wellness program and Salesforce Customer Journey, improving member engagement, communication personalization, and end-to-end user experience by 30%.

Drove cybersecurity, automation, and operational risk-reduction initiatives—including bot-attack mitigation, provider termination notifications, identity validation, and workflow hardening—strengthening security posture and reducing manual effort.

Developed BRDs, process flows, business rules, and functional specifications supporting SDLC deliverables across Agile, Waterfall, and Wagile environments.

Conducted QA testing, defect triage, and cross-functional UAT coordination, ensuring regulatory compliance, data accuracy, and production-ready releases.

Collaborated with clinical, operational, and technical stakeholders to optimize end-to-end member journeys, streamline case routing, and improve KPI tracking across wellness and communication platforms.

Core Skills: Healthcare IT Product Ownership Salesforce Journey Builder Go365 Platform IVR Systems Captura Data Migration Cybersecurity Automation Agile / Waterfall / Wagile SDLC Documentation BRD/FRD User Stories & Acceptance Criteria Test Case Development Process Optimization KPI Tracking Provider Operations Stakeholder Collaboration

Motown Group

Client Engagement Manager/Development Manager

OCT 2016 – JAN 2017

Directed the implementation of new PeopleSoft HCM and Financials modules—including Payroll, Compensation, Benefits, AP, AR, GL, and Billing—ensuring alignment with client strategy, compliance requirements, and enterprise operating models.

Provided daily operational oversight across HR and Finance functions, monitoring system performance, prioritizing incidents, and resolving defects to maintain 98% SLA adherence.

Managed a cross-functional team of 7 consultants across multiple regions, coordinating deliverables, validating requirements and acceptance criteria, and ensuring successful project milestones and go-live readiness.

Served as the primary client

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