Logistics Executive Operations & Dispatch Leader
Resume:
DONALD MURRAY
L o g i s t i c s E x e c u t i v e
EXPERTISE
Dispatch
Routing Optimization
Team Leadership
Staff Development
Inventory Management
LTL Logistics and Freight
TMS Platforms- My Carrier
Customer Service Excellence
Quality Control
Microsoft Office
Sales Management
OSHA
Excellent communication
EDUCATION
MASTER’S DEGREE
MBA- Supply Chain
University of South Carolina-
Aiken
Expected 2026
BACHELOR’S DEGREE
Interdisciplinary Business
Studies- Supply Chain
Management and Human
Resource Leadership
Sullivan University
(2023)
PROFESSIONAL EXPERIENCE
SENIOR TERMINAL MANAGER NOV 2020 – PRESENT
Central Transport Chicago, IL
• Oversee a 227,000 sq ft. warehouse with its end-to-end operation, while managing a team of 170+ employees, (15+ salary employees, 140+ hourly employees) from dispatch to warehouse operations.
• Provide guidance on how to reduce claims, by providing the tools necessary to enhance quality, while also continuing to be as productive and efficient as possible on a day-to-day basis.
• Utilize the Retail Link and Vendor Management scheduling applications to ensure service dates are met for specific retail vendor deliveries.
• Meet with clients to discuss service and/or quality issues, while giving feedback to create a better gameplan that helps enhance a better partnership with focus on their ideal service lanes, at times increasing service by over 10% month-over- month.
• Resolve issues related to bill of ladings or custom documents, to ensure on-time and accurate billing, so that customers orders do not get delayed.
• Maintain facility and equipment records to ensure company standards and OSHA standards are met and to mitigate any risks involved, bringing internal audit scores from the 60% ranges to the 80%+ range within the first 2 years and improving year-over-year.
ASSISTANT TERMINAL/DISPATCH MANAGER MAY 2015 – NOV 2020 Central Transport Chicago, IL
• Monitored delivery performances and coordination of 50+ driver schedules, while optimizing the best routing for production and efficiency efforts.
• Managed communication with drivers and customers to adhere to pick-up and delivery appointment standards.
• Responsible for improving service on over 800+ bills picked up during peak season and reporting to leadership the best solutions to increase service.
• Adhere to the consumer-packaged goods shipping and receiving standards, by providing the most reliable and best equipment to the customer, while meeting appointment times.
SALES SUPPORT MANAGER OCT 2012 – MAY 2015
Dicks Sporting Goods Detroit, MI
• Analyzed sales data to identify trends and supported planning strategies with department heads.
• Led training and development of frontend staff to drive sales and service quality.
• Assisted with cross-department collaborations to improve overall store operations and customer satisfaction.
SUPPLY CHAIN AND LOGISTICS EXECUTIVE
With over 10 years in the supply chain and logistics field and managing over 150+ employees in a less-than-truckload warehousing environment, the skillset I bring has helped increase daily operations. Having the ability to reduce cost by managing and implementing new processes has helped the workflow to be as efficient and consistent as possible. Also, collaborating with peers to assist in their needs and ours, has helped with the success of the operation.
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http://www.linkedin.com/in/
donald-murray-suppy-
chain-logistics
Chicago, IL
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