Property Manager with Marketing & Operations Expertise
Resume:
Marquita Jackson
Property Management
San Jose, CA
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Property Manager
ELS-San Jose, CA
June 2019 to September 2025
• Develop and implement a Marketing Plan that includes, but is not limited to, identifying the features, functions, and benefits of community and manufactured housing lifestyle, and measuring the marketing efforts
• Plan asset repositioning and marketing, including preparing homes for rent or sale and maintaining a report of home sales and listings by RSI, other brokers, and individual owners
• Practice the sales process including qualifying, demonstrating the product, overcoming objections, following up, and closing
• Maintain inventory of homes content and tracks the inventory of home furnishings as needed
• Respond accurately to questions regarding rules and regulations
• Enforce rules consistently and effectively
• Conduct property site inspections
• Develop a strategy to meet and exceed resident expectations
• Use professional communication, including a proper phone and in-person greeting and professional written communications
• Conduct new resident orientations as appropriate
• Prepare lease, rental, and sale agreements for residents, collecting specified rental payments, taxes, assessments, pass-throughs
• Implement Business Plans that includes analyzing the budget, income statements, and variance reports; maximizing profitability of community; and using ethical business practices
• Communicate with professional, consistent communication to employees
• Demonstrate efficient time management abilities and delegates effectively
• Demonstrate knowledge of and complies with applicable local, state, or federal regulations and codes
• Formulate an Emergency Response Plan that is accessible and ready to implement (Fire, Severe Weather, etc.)
• Maintain responsibility for financial management including accounting, record keeping, reports, rent increase processes, collections, maintenance of Petty Cash account, purchasing supplies
• Handle risk management issues; this includes reporting claims in a timely fashion, addressing liability issues before and after they occur, providing for safety training, and compiling with legislation/ regulations, OSHA, EPA Regulations
• Ensure effective HR management - following processes of Human Resources Department to ensure compliance with all local, state and federal employment regulations Property Manager
DKD Property Management-San Jose, CA
August 2017 to June 2019
• Maintain a working knowledge of, and be committed to compliance with, all federal and state Fair Housing and Equal Employment Opportunity laws and regulations, and pertinent OSHA regulations.
• Maintain a working knowledge of, and perform all job duties in compliance with, government agency regulations and landlord tenant law.
• Attend trade association meetings, training and continuing education courses, as determined appropriate.
• Conduct interviews, complete reference checks and prepare new employee documents according to company policies, as applicable.
• Make recommendations to hire and terminate staff.
• Review the time recorded by employees in the EZ Web Clock on a daily basis and post any corrections prior to the payroll close date, as required.
• Train and evaluate staff performance and provide counseling as necessary to achieve the expected results in accordance with the Company’s policies.
• Supervise and maintain open communication with the Lead Maintenance Technician and be thoroughly familiar with the essential functions of the position.
• Conduct regular Staff Meetings and Safety Meetings.
• Assist the Regional Property Manager with preparation and implementation of the Annual Management Objectives.
• Work with the Lead Maintenance Technician to correct any deficiencies and respond to the Annual Physical Inspection Report prepared by the Regional Property Manager or Area Maintenance Coordinator.
• Assist the Regional Property Manager with preparation of the Budget and review monthly budget comparison and cash disbursement reports for accuracy.
• Maintain the maximum economic potential by implementing established rent increases, collecting and recording payments and delinquent accounts per company policy, and depositing funds within 24 hours of receipt.
• Maintain the maximum physical occupancy through skilled marketing, leasing techniques, and/or prompt and thorough applicant processing, as well as the timely and organized completion of vacant apartment refurbishment, with the goal to attain a seven day re-occupancy period.
• Purchase necessary supplies and equipment not to exceed $200 within the scope of the established budget, and obtain an authorization from the Regional Property Manager for purchases of $201 or more.
• Inspect the community with, and independent of, the Lead Maintenance Technician on an on-going basis to assure curb appeal, general appearance, landscaping and market ready apartments meet Company standards.
• Conduct quarterly Safety Inspections of work areas, monitor monthly Safety Inspections, and insure correction of any deficiencies.
• Perform regular inspections after dark to check for adequate exterior lighting.
• Report accidents and emergency situations to the Home Office immediately, and prepare and submit the required reports per Company policy.
• Promote resident retention through excellent resident relations and enforcement of the Lease and Community Rules, to include planning and participating in regular Resident/Management Meetings and resident social functions during and after normal work hours.
• Work with the Lead Maintenance Technician to implement Company policies and procedures related to preventive, corrective and emergency maintenance, the Injury and Illness Prevention Program, the Heat Illness Prevention Plan, the Hazard Communication Program and the Emergency and Disaster Plan.
• Work with the Lead Maintenance Technician to review and obtain bids for vendor contracts annually, regularly supervise the performance of outside contractors, and maintain good vendor and contractor relations.
• Obtain proof of liability insurance for all vendors performing work on the property before contracts are submitted for approval or signature and/or before any work is completed.
• Alternate On-Call Duty with the Lead Maintenance Technician (and Assistant Property Manager when applicable) to handle after-hours emergencies.
• Complete or oversee completion to input and maintain applicant and resident information in OneSite daily.
• Prepare and serve legal notices.
• Prepare or oversee preparation of move-in documents (including approval of applicant files), conduct the move-in orientation and perform Apartment Inspections with new residents.
• Prepare move-out documents and submit promptly to the Accounting Associate with all back-up.
• Receive and record requests for maintenance and other services, or oversee this process.
• Perform occasional move-out Apartment Inspections with vacating residents.
• Maintain office and community room cleanliness, organization and professionalism, and monitor organization of the maintenance shops and storage areas.
• Prepare, or oversee preparation of, and submit monthly, weekly, quarterly and annual reports accurately and on time.
• Aggressively pursue market rent increases, (and rent increases to current residents), at the highest levels possible, by analyzing rents of competitive communities and the current supply and demand. Assistant Manager
Carmel the Village-Mountain View, CA
July 2016 to August 2017
• Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables.
• Operates the property management system (Yardi 7s) and completes transactions by entering all required fields correctly and by completing updates and back-ups to ensure the integrity of the system.
• Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
• Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/ contractor, accounting, and the client/owner as needed.
• Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the property as required in court hearings and eviction proceedings.
• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.
• Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.
• May assist and/or supporting leasing and marketing efforts by greeting prospective residents, gathering information about the prospect via the Guest Card, showing ready apartments and models, closing and obtaining the lease deposit, and assisting the prospective resident in completing the rental application and credit verification.
• Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary.
Assistant Manager
Alterra Apartments-San Jose, CA
May 2015 to July 2016
Responsibilities
• Developed and maintained applications to create reports assisting in weekly market updates while using Onesite, Yardi, Esite, On-Site and RentCafe to push them forward.
• Performed administrative functions of accounting and financial reporting, processing invoices, making bank deposits, and reconciling resident accounts for multiple properties
• Persistent and aggressive collection of rent, utility payments, and all fees that reduce delinquency and bad debt write-offs
• Maintaining a high level of customer service, being proactive in communication with customers, banking center associates and realtors in the closing process of leasing apartments Accomplishments
• Competent professional with a wide range of experience in diverse office environments. Results- oriented and recognized repeatedly for my strengths in exceeding goals. Organized and able to prioritize work in fast-paced conditions with a focus on efficiency. An enthusiasm for interpersonal communication with an ability to build a pleasant rapport with peers and clients. On-Site Property Manager
Education
Biblical Studies (College Degree)
Liberty University-Lynchburg, VA
October 2022 to May 2023
High school diploma or GED
Skills
• Adaptability
• Computer skills
• Patience (10+ years)
• Mentoring
• Time management (10+ years)
• Handling customer inquiries
• Cash handling
• Loan processing
• Accounts payable
• Property management tools
• Personal assistant experience
• Data entry
• Microsoft Access (10+ years)
• Microsoft Excel
• Fair Housing regulations
• Professionalism (10+ years)
• Banking
• Business development
• Organizational skills
• Attention to detail
• Internal communication
• Microsoft Word (10+ years)
• Computer operation
• Ethernet
• Providing information to customers
• Bookkeeping
• Accounts receivable
• Empathy (10+ years)
• Contracts
• Marketing
• Realpage (10+ years)
• General ledger accounting
• Property management systems (PMS)
• Account reconciliation
• Telecommunications headsets (10+ years)
• Analysis skills
• Communication skills
• Microsoft Office
• Executive administrative support
• Basic math
• Grammar Experience
• Property management
• Writing skills
• Leadership
• Phone etiquette
• Loan officer experience
• Employee relations
• Phone communication
• Windows
• Microsoft PowerPoint (10+ years)
• Yardi
• Office experience
• Landlord-tenant law
• SharePoint
• Administrative experience
• Typing (10+ years)
• Office management
• OneSite (10+ years)
• Payroll
• Guest relations (10+ years)
• Accounting
• Multitasking (10+ years)
• Store management
• Account management
• Customer support
• Retail sales
Languages
• English
Certifications and Licenses
Driver's License
Groups
Lead Usher at Redemption Church
January 2022 to Present
Women's Ministry at Cathedral of Faith
July 2018 to January 2022
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