Credit & Collections Specialist with Leadership Experience

Omar Guzman 404-***-**** ****.********@*****.***

*** ********* ****, *************, ** 30046

Credit A/R Specialist

Bilingual/bicultural finance and business professional with years of extensive experience across a wide range of companies. Highly adept at the implementation and management of financial systems and procedures. Communicate effectively to build relationships both internally and externally, develop strategic partnerships and provide advice at all levels of management. Proactive leadership style to meet strict deadlines and maintain a team under pressure. Ability to compile, verify, analyze, interpret and disseminate critical financial data (actual, forecast and budgeted) to all major stakeholders.

Experience and Select Achievements

Argos US – Alpharetta, GA July 2024 – Present

Credit Analyst II

Evaluate financial health and credit worthiness of new and existing customers requesting credit and credit increases.

Reconcile customer accounts and identify reason for discrepancies and unpaid invoices.

Work with internal team members and customers to resolve account issues.

Generate and reconcile customer accounts receivable reports.

Westock – Duluth,GA January 2021 – July 2024

Senior Analyst Collections

Actively manage a portfolio of national customer accounts within the corporate accounts team.

Research and reconcile customer disputes, payments, credits, invoices and contracts to reflect proper status and balance.

Ensure timely payment recovery on invalid customer payments and claims.

Monitor and track the daily analysis of billing discrepancies, past due invoices, customer disputed invoices/short-payments and unapplied cash on a very high volume-based activity.

Identify billing discrepancies (EDI/ Third Party Portal/ Electronic billing/ “3-way match”), disputes and transaction issues preventing payment, address and facilitate resolution to maximize cashflow and minimize accounts receivable delinquency.

Recommend accounts for write-off, bad-debt reserve, or payment plan.

The Quikrete Companies – Duluth, GA June. 2016 – January 2021

Credit and Collections Specialist

Reviewed credit applications credit reports and financial data to evaluate risk and assess credit worthiness of new customers.

Monitor lien filings, process and file lien waivers.

Process and review account adjustments for assigned plants.

Resolve client discrepancies and short payments resulting in delinquent accounts.

Establish and maintain effective and cooperative relationship with Plant Managers and sales.

Accountable for reducing delinquency for assigned accounts.

Collections support, account reconciliation, and resolution of credit issues for North American locations

Train and assist new additions to department.

Guest-tek Interactive Entertainment – Calgary, Canada July. 2012 – May 2016

Accounts Receivable Specialist for Central and Latin America

Responsible for the management of all assigned specific business issues associated with client invoices for Central and Latin America (CALA)region.

Processed payment obligations; including client invoices, international bank wire, credit card payments.

Applied deposits and credits to customer general ledgers.

Provided reporting and documentation as requested for audit, bank financing, agency departments and clients.

Worked with client corporate accounts payable and project management team to resolve customer past due balances.

Received employee award of distinction for 2013.

Law office of Brent Stamps – Norcross, GA September 2011 – June. 2012

Paralegal Assistant / Collection Specialist

Daily maintenance of pre suit and post suit accounts including collection.

Assist in preparation of suit, judgment and garnishment cases.

Monitor Consent Judgment and garnishments filed.

Consistently met and exceeded monthly quota as set by management.

Aspen Square Management – Norcross, GA February 2010 – June 2011

Assistant Manager / Bookkeeper

Perform first of month billing and month end closeout.

Prepare and deliver bank deposits.

File, monitor and attend court hearings on resident evictions.

Improved property delinquency and improved collection procedures.

National Association of Credit Management – Atlanta, GA February 2007 – February 2010

Unit Manager

Assist in recovery of client’s outstanding A/R balance.

Monitor and report to client on claims being handled by counsel.

Successfully work with client customers to resolve payment issues.

Continuously improved performance while broadening knowledge of specific client needs.

Law office of Carmen Porreca – Marietta, GA February 2005 – December 2006

Billing Manager

Oversaw daily account management of Civil suits.

Responsible for filing and monitoring garnishment cases.

Satisfy and resolved judgments of suits.

Consistently met or exceeded monthly resolution goal of $150.000, with 85% of garnishment filed, achieved completion status

Education

−2009 - Successfully completed courses in Basic Financial Accounting and Financial Statement Analysis administered by National Association of Credit Management.

−1995 – 1997 Georgia State University – Business Management

Languages

−Fluent in English and Spanish

Skills

−Proficiency in the Microsoft Office suite, Microsoft Office Project, Microsoft Dynamics NAV, JD Edwards, Qlik, QuickBooks, ADP, Replicon and OneSite software applications. Proficient in both Windows and Mac OS environments. Familiar with Taulia, Coupa and web based customer portals.

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