General Manager with Profit & People Leadership
Resume:
Summary
Skills
Experience
Education and Training
Robin Walters-Mahone
Stone Mountain, GA 30083
Home: 678-***-****
*****.*********@*****.***
Highly motivated and driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations, customer care, and food production. Strong ability to drive profits, control costs and achieve continuous process improvement. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Inventory management
Performance improvements
Staff supervision
Supervision and training
Sales team development
Cross-functional team management
Staff development
Team building and motivation
Schedule management
Proficient in Microsoft Office
Safety protocol
Recruiting and Hiring
Wendy's February 1993 to Current
General Manager
Decatur, GA
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Enhanced operational performance by developing effective business development strategies, systems and procedures.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets. Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
Designed sales and service strategies to improve revenue and retention. Motivated and led team members to work together to achieve targets. Lithonia High School May 1993
High School Diploma
Lithonia, GA
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