Experienced Customer Service Professional in HR Support

JAMIKA M

JONES

803-***-**** ******.********@*****.***

PROFESSIONAL SUMMARY

Time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Knowledgeable and articulate human resources professional trained in benefits administration, employee assessments and new hire onboarding. Manage smooth and efficient operations with clear and effective policies. Minimize turnover and maximize retention by keeping staff well-trained and satisfied. SKILLS

● Problem resolution ● Complaint resolution ● Health insurance claims

● Data and Processing

EXPERIENCE

J

Customer Service Representative

Sykes Sumter, SC

September 2016 - July

2024

● Followed up with customers to offer additional support and check resolution satisfaction.

● Managed customer calls effectively and efficiently in a fast-paced call center environment.

● Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

● Won back loyal customers by directly handling service issues.

● Helped customers resolve product problems regarding usage or repair.

● Data Entry and Claims

Customer Service Representative July 2024-Current

Foundever /Sumter, SC

● Healthcare Claims speak with members about they coverage

● Speak to members about they bill

● Help members resolve issues with they account

● Provide them with knowledge about they account

● Adjusted bills and Process checks for claims

● Coordinated with Internal teams to ensure timely and successful delivery of solution according to clients needs

EDUCATION

Assiocate Degree

Central Carolina Technical College, Sumter, SC

Have 7 years of experience

July 2002

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