Credit & Collections Specialist with Compliance Focus

Kendria Hill

PROFESSIONAL SUMMARY

Detail-oriented and results-driven Credit and Collections Specialist with extensive experience in accounts receivable, credit analysis, and collections. Adept at building strong client relationships, resolving account discrepancies, and improving cash flow. Proficient in financial software and customer portals, with a strong commitment to compliance and process efficiency. PROFESSIONAL EXPERIENCE

MM Lighting – Houston, TX

Accounts Recievable May 2025 – Present

• Managed receivables while ensuring compliance with credit policies.

• Provided customers with invoices, statements, and resolution of billing inquiries.

• Assisted in cash application and maintained accurate collection records.

• Identified and processed Tax Exemption Certificates for compliance.

• Conducted collection calls and follow-up emails to customers regarding past-due balances.

• Built and maintained positive relationships with customers and internal sales teams.

• Hosted monthly meetings with sales teams to review collection efforts and accounts of concern.

• Investigated and resolved delinquent account issues by collaborating with customers and internal teams.

• Worked closely with Sales and Credit Managers to accelerate the collection process.

• Monitored and led efforts to resolve customer disputes, maintaining detailed records in the tracking system.

ABM – Sugar Land, TX

Collections Specialist (Contract) October 2025- May 2025

• Own front-line collections, contacting customers regarding debit and credit balances beyond the due date

• Transmit any documentation needed to resolve past due balances

• Log all collection activity and relevant comments into the accounting system

• Provide metrics reporting (recorded) for balances 1 day past due and greater

• Ensure reporting is accurate and detailed

• Investigate historical data for resolution of over and short payments, disputed items, and unapplied payments, working with other internal departments when needed

• Communicate with internal customers to investigate and resolve debit and credit balances

• Communicate potential inability to fuel (due to credit restrictions) to all internal customers including Sales, Operations, and Dispatch Puffer Sweiven – Stafford, TX

Collections Specialist (Contract) March 2024 – October 2025

• Conducted collection calls and follow-up emails to customers regarding past-due balances.

• Built and maintained positive relationships with customers and internal sales teams.

• Hosted monthly meetings with sales teams to review collection efforts and accounts of concern.

• Investigated and resolved delinquent account issues by collaborating with customers and internal teams.

• Worked closely with Sales and Credit Managers to accelerate the collection process.

• Monitored and led efforts to resolve customer disputes, maintaining detailed records in the tracking system.

• Managed invoice submissions and payment processing through multiple customer portals.

• Ensured compliance with company safety policies and reporting procedures. Ironclad Environmental Solutions – Houston, TX

Credit and Collections Analyst (Contract) June 2023 – March 2024

• Managed a large portfolio of accounts, working closely with accounts receivable, sales, and billing departments.

• Initiated collection actions through phone calls, emails, and written correspondence.

• Resolved short payments and customer disputes efficiently.

• Conducted account reconciliations, providing project recaps and necessary backup documentation.

• Assisted team members with escalated collection calls and daily operations.

• Evaluated and extended credit to new accounts based on business credit reports and references.

Stratum Reservoir – Houston, TX

Credit Analyst April 2022 – June 2023

• Maintained credit files and approvals in compliance with company policies.

• Conducted collection calls and customer visits to ensure timely payments.

• Attended regular credit meetings and maintained up-to-date collection notes.

• Reconciled customer statements and billing discrepancies.

• Managed SWIPE credit card system, ensuring proper payment application. Houston Wire and Cable / Omni Cable – Houston, TX

Credit Coordinator II (Contract) September 2021 – April 2022

• Managed receivables while ensuring compliance with credit policies.

• Provided customers with invoices, statements, and resolution of billing inquiries.

• Assisted in cash application and maintained accurate collection records.

• Identified and processed Tax Exemption Certificates for compliance. City of Baytown – Utility Billing Department – Baytown, TX Customer Service Supervisor January 2020 – September 2021

• Supervised customer service team handling new service applications, transfers, and disconnections. Heavy Cash Handling.

• Conducted weekly team meetings and provided policy updates.

• Processed past-due notices, fees, and red bill generation.

• Handled escalated customer service calls and office issues. Floworks International – Houston, TX

Senior Credit and Collections Specialist March 2019 – December 2020

• Partnered with sales and branches to maintain customer relationships and ensure timely payments. Heavy cash handling.

• Monitored credit holds and collaborated with sales teams on delinquent accounts.

• Conducted credit analysis for high-risk accounts and provided financial recommendations.

• Maintained records of credit risks, delinquent accounts, and bad debt reporting.

• Developed financial models and dashboards for improved business performance. Lockwood International – Houston, TX

Senior Credit and Collections Specialist May 2012 – February 2019

• Managed accounts receivable and negotiated payment plans with delinquent customers.

• Evaluated credit applications and established credit lines based on risk assessment.

• Interfaced and assisted sales representatives with data for customers regarding delinquency, daily sales outstanding (DSO), and payment history; resolved rates and discrepancy issues.

• Provided credit risk management and monitored policy compliance.

• Conducted financial analysis and provided strategic recommendations.

• Collaborated with sales teams on customer payment history and discrepancies. TECHNICAL SKILLS & SOFTWARE

• Financial Software & ERP Systems: Harvest,JDE, Dynamics, GetPaid, Cforia, Rentalman

• Credit & Risk Analysis Tools: Dun & Bradstreet (D&B), Credit Safe

• Customer Portals: Open Invoice, Coupa, Ariba, Catalyst

• Microsoft Office Suite: Word, Excel (including Macros), PowerPoint, Outlook

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