Customer Service Leader with 11 Years Experience

CURRICULAM VITAE

LASSAAD JERBI

Mob: +974-********

Email: **************@*****.***

CAREER OBJECTIVE

** ***** ** **** ********** in various fields of customer service.

Willing to invest time and effort necessary to complete the given task.

Have higg moral values and ethical standards.

Seeking an opportunity in the field related to my experience and skill in the suitable organization where proactive leadership skills, creativity and diligence are encouraged and implemented in a positive and ethical work environment that complements my own strengths and enthusiasm.

SPECIFIC SKILLS

Leadership and interpersonal skills

Quick Learning and Understanding Ability

Giving respect to all persons around of me.

Showing pride and giving good image to the company.

PERSONAL INFORMATION

Name : LASSAAD JERBI

Date of Birth : 23/12/1984

Marital status : Married

Religion : Muslim

Nationality : Tunisia

EDUCATIONAL QUALIFICATION

(Graduate in fine Arts)

WORK EXPERIENCE

January 2022 – Présent

UDC THE PEARL QATAR

Customer service officer (supervisor)

•Man the customer service stations and consistently implement all customer service strategies/procedures on a shift basis.

•Liaise with the retail operation Manager’s and Marketing team on all retail related activities such as retail boardwalk activities, summer promotion, boardwalk/retail photoshoot, stores grand opening and all other events.

•Handle all telephone or face to face customer inquiries pertaining to the retail development, direct inquiries to buy/lease of retail and residential property and other TPQ development.

•Process payment for the booking of Tennis/football/paddle/basketball/squash court.

•Maintain updated records of booking payments.

•Manage logistics such as sales, business services, valet parking, limousine transaction and retail promotion prizes.

•Meet and greet local and international visitors,

•Maintain and handles retail -tenant stores reports, lost and found issues, customer feedback and boardwalk maintenance related issues on a daily/weekly basis.

•Where applicable solve all customer queries and complaints in proactive and proper manner.

•Assist any Assets Management Team or any Department as required when needed.

(2019 -2021) Customer service experience Supervisor in Doha Metro (Doha-Qatar)

Supervising staff and directing them with giving daily briefing.

Coaching and mentoring the staff.

Ensuring all staff are up to date and conducting their Knowledge check.

Cheking the grooming standards for each staff.

Ability to resolve all complaints with politely and good manner.

Showing pride and giving good image to the company.

(2014-2018)4 years working experience as a Salesman in Doha Qatar

(2009-2010)1 year working experience as a receptionist in Tunisia

Key Accountabilities:

•supervise and performance manage the team members against organizational, departmental, station and individual objects.

•Oversee the provision of all customer information in all customer experience areas.

•Meet all customer services related key performance Requirements (KPRs) through management of the teams.

•Possess the ability to set standards to meet the customers expectations.

LANGUAGE KNOWN

Arabic, English and French

SKILLS PROFILE

•Ability to work on own initiative and having confidence and composure under pressure.

•Strong vision and quality of activities in performing duties and responsibilities.

•Analytical and problem-solving skills.

•Commitment to excellence and success with positive attitude.

•Giving respect to all persons around of me.

•Showing pride and giving good image to the company.

DECLARATION

I hereby declare that the above furnished details are true to the best of my knowledge.

Yours faithfully,

LASSAAD JERBI

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