Finance Operations & Treasury Analyst

JACQUELINE RUIZ

*** ******** **. ***********, ** 28117 · 704-***-****

*******@*****.*** https://www.linkedin.com/in/jackie-ruiz-0790b01b8/

Dynamic and results-driven finance professional with extensive experience in treasury operations, accounting administration, and financial analysis. Known for building and sustaining productive partnerships with cross-functional teams, senior leadership, and vendors. Adept at improving financial accuracy, streamlining processes, and resolving complex issues under pressure. Highly skilled in transaction processing, reconciliation, and compliance management. Recognized for strong analytical acumen, organizational excellence, and dependable execution. Seeking to leverage financial expertise and business insight within a forward-thinking organization committed to innovation and professional growth.

CORE COMPETENCIES

Customer Service • Financial Operations • Accounts Payable • Domestic & Foreign Wire Transfers • Vendor Management • Treasury & Cash Management • Analytical & Critical Thinking • Relationship Building • Process Improvement • Problem Solving • Microsoft Office Suite • Oracle Financials • PeopleSoft • Concur • OBIEE • WebCenter • ServiceNow • Bilingual (English/Spanish)

EXPERIENCE

TRANE TECHNOLOGY: CARD SERVICES / EXPENSE ANALYST

2022 – 2025

Working with Finance Operations to support the corporate credit card team and ensure seamless financial processes.

Generated and analyzed MDI (Management Data Insights) reports within Card Services to track corporate card usage, identify spending trends, and ensure compliance with financial policies and audit standards.

Performed end-of-month account reconciliations for U.S. and Canadian entities, improving reporting accuracy and ensuring timely financial close.

Support all internal business partners who leverage the use of corporate credit cards, maintaining compliance and cardholder satisfaction.

Monitor, review, and resolve the Corp Card ServiceNow inquiries to meet SLA timelines and enhance customer experience.

Review, research, and resolve issues with corporate credit card transactions related to out-of-pocket expenses and personal card usage.

Process payroll deductions with the appropriate ledgers and ensure audit readiness.

Handle requests for Expense Delegates, Expense Approvers, Proxies, reinstatements, Profile settings, Travel Arrangers, and cost-string ledger updates.

Mastered Concur to review associates’ expenses and assist with account changes to maintain good standing and policy alignment.

Utilize Bank of America Works to identify address or card issues, initiate corrective actions, and ensure synchronization with HR systems.

Enhanced reporting efficiency by developing streamlined tracking methods, improving response time to expense inquiries by 20%.

Recognized by leadership for accuracy and consistency in corporate card program administration, supporting over 500 employees.

Rackroom Corp: SENIOR TREASURY CASH MANAGEMENT ANALYST

2020 – 2022

Prepare daily, weekly, and monthly bank balance reconciliations, ensuring 100% accuracy and timely submissions.

Manage store cash accounts, balancing and reconciling the General Ledger with a focus on discrepancy resolution.

Conduct cash forecasting and trend analysis to assist leadership in strategic liquidity planning.

Prepare daily cash position reports for executive review.

Manage bank fees, monitor exceptions, and research positive pay variances.

Maintain interest schedules and process internal company payments with precision.

Process cash transactions via wire transfer or ACH per company policy, including accounting entry documentation.

Create and update reports using Oracle Financials, Excel, and database query tools.

Analyze credit card service charges, chargebacks, and settlement discrepancies to identify process improvements.

Introduced process enhancements that reduced reconciliation errors by 15%, improving month-end closing accuracy.

Collaborated cross-functionally with Finance and Treasury to improve data integrity and automate cash reporting.

TIAA: ACCOUNTS PAYABLE ANALYST I

2014– 2020 CONTINUED

Process Accounts Payable invoices promptly and thoroughly while ensuring full compliance with policies.

Guide internal and external clients through all phases of the AP process, following up on discrepancies to ensure swift resolution.

Assess purchase order data and process invoices using 3-way and 2-way matching.

Utilize daily electronic interface feeds to balance, review, and resolve issues before posting.

Modify and update internal procedures regularly to align with industry’s best practices.

Train business units on WebCenter usage, enhancing user confidence and efficiency.

Reconcile monthly vendor statements and analyze early payment discount opportunities.

Assist business partners with wire transfers, ensuring accurate completion of documentation.

Update and manage the AP wire request form; support users via Get IT submissions.

Collaborate with Corporate Treasury and business partners to improve customer experience and resolve wire discrepancies.

Support global operations by processing and monitoring foreign expense wire requests.

Handle IT2 (USD) and foreign wires through Citibank and JPMorgan Chase; trained peers on international wire procedures.

Documented and simplified the wire process, creating job aids and process guides for the Finance Operations SharePoint site.

Recognized as a Subject Matter Expert (SME) in wire operations, improving team efficiency and reducing errors by 25%.

TIAA: FINANCIAL OPERATIONS SPECIALIST, TREASURY OPERATIONS

1989– 2014

Created and enforced comprehensive business policies and procedures aligning with risk and regulatory requirements.

Maintained expertise in multiple TIAA-CREF systems (Siebel, Power-Image, Omni Plus, TRPS, CES, ITMS, IAS, PAYA) to process deposits and research transactions.

Processed and recorded participant contribution payments—including Individual 401(k), Roth, and Classic plan types—by reconciling payment data from spreadsheets and posting transactions accurately into the TRPS Cash Management System.

Served as SME for colleagues and business groups; advised on process improvements and risk reduction strategies.

Authored management reports detailing client impact, stale-dated checks, and deposit research results.

Resolved due diligence issues, including Not-In-Good-Order (NIGO) items and participant discrepancies.

Improved turnaround times on due diligence investigations by 20%, enhancing overall Treasury accuracy.

Acknowledged for strong problem-solving and leadership in operational issue resolution.

Managed data entry and recordkeeping with a 95%+ accuracy rate across 140+ accounts daily.

Maintained compliance with all organization policies and audit standards.

Documented errors and implemented corrective actions to strengthen quality control.

Collected and assessed financial statements and supporting documentation for accuracy.

Served as an internal Help Desk contact for employees assisting external clients.

Investigated and resolved processing errors, preventing rework and financial loss.

Balanced and monitored daily fund transmissions, addressing discrepancies and adjustments.

Consistently surpassed quality and timeliness goals through diligence and clear communication.

Maintained critical business relationships, contributing to steady annual departmental growth.

Commended for delivering excellent customer service and consistently resolving issues with professionalism and attention to detail.

Education & Professional Development

COURSEWORK COMPLETED, BOROUGH OF MANHATTAN COMMUNITY COLLEGE

PROFESSIONAL TRAINING & CERTIFICATIONS

TIAA UNIVERSITY

GREEN BELT CERTIFICATION

WHITE BELT (INSTRUCTOR-LED TRAINING)

PROFESSIONAL MEMBERSHIPS

MEMBER, TRANE TECHNOLOGIES VETERANS EMPLOYEE RESOURCE GROUP (ERG)

MEMBER, TRANE TECHNOLOGIES LATINE GROUP OF PROFESSIONALS (GOP)

MEMBER, TIAA-CREF LATIN HERITAGE EMPLOYEE GROUP (LHERG), CHARLOTTE CHAPTER

SKILLS

Operational Planning and Execution

Strategic and Analytical Thinking

Time Management and Prioritization

Financial Research and Data Analysis

Customer Service and Relationship Building

Problem Solving and Process Improvement

Account Reconciliation and Accuracy Management

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