Customer-Focused Healthcare Administrative Professional
Resume:
Mikela Schmidt
Fort Bragg, NC *****
**********@*****.***
Professional Summary
Dynamic and self-motivated professional with a strong eagerness to learn and grow. Recognized for being a personable and attentive individual, I excel in building relationships and fostering positive interactions. As a quick learner, I adapt swiftly to new environments and challenges, demonstrating responsibility and reliability in all tasks. I possess a determined mindset and a genuine desire to embark on new journeys, continuously seeking opportunities for personal and professional development. Work Experience
Referral Coordinator
LITTLE RIVER MEDICAL CENTER-Little River, SC
January 2025 to Present
I manage the process of patient referrals to specialists, diagnostic services, or other healthcare providers. Our main goal is to ensure that patients receive timely, accurate, and efficient care beyond the primary office.
Waitress/Server
Sorella’s pizzeria-Supply, NC
April 2024 to January 2025
In my role, I provide attentive service to customers by taking their orders and ensuring that their meals are delivered promptly. I also manage payment transactions using the Toast system to facilitate a smooth checkout process.
Patient Financial Specialist
LITTLE RIVER MEDICAL CENTER-Little River, SC
May 2022 to January 2025
As a Patient Financial Services (PFS) representative, I collaborated directly with patients to reconcile their accounts and provide comprehensive information on available programs, including discount and grant programs, insurance applications, and payment plan options. I also worked closely with various departments to ensure an optimal billing experience for patients requiring financial assistance. Wait Staff/Server
Maria's Pizzeria-Ocean Isle Beach, NC
April 2021 to May 2022
In my role, I provide attentive service to customers by taking their orders and ensuring that their meals are delivered promptly. I also manage payment transactions using the Toast system to facilitate a smooth checkout process.
Customer Service Staff
Publix's Super Market-Ocean Isle Beach, NC
June 2018 to April 2021
I was responsible for ensuring the seamless operation of the customer service department. My duties included managing and reconciling the registers and cash office. Additionally, I gained valuable experience in handling money orders, lottery transactions, processing returns, and assisting with the onboarding of new hires.
Receptionist
Forest Salon and Spa-Conway, SC
November 2016 to May 2019
I served as the first point of contact for visitors and clients, providing a welcoming and professional atmosphere. Key responsibilities include answering phone calls, managing appointment schedules, and greeting guests. The receptionist is responsible for handling inquiries, directing calls to appropriate personnel, and ensuring efficient communication within the organization. Additionally, I assisted with administrative tasks, such as maintaining records, processing payments, and managing correspondence. Strong organizational skills, attention to detail, and excellent interpersonal communication are essential for success in this role.
Education
Environmental Science (Associate in Science (AS))
Brunswick Community College-Bolivia, NC
August 2018 to May 2020
Skills
• Research
• Medical office experience
• Event Planning
• Data Collection
• POS
• Microsoft Office
• Food service
• Phone etiquette
• Organizational skills
• Host/Hostess
• Fundraising
• Serving Experience
• Communication Skills
• Insurance verification
• Customer service
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