Customer Service & Sales Specialist with Proven Reliability
Resume:
EMPLOYMENT HISTORY
Customer Service
Amazon.com, Huntington, WV — May 2021 - Present
Sales & Loan Specialist
Tristate Pawn & Jewelry, Huntington, WV — May 2015 - May 2021 Caregiver
Hurricane, WV — Jan 2016 - Feb 2019
Account Manager
State Farm Insurance Agents — Jan 2017 - Nov 2019
Huntington, WV, US, 25705 • 606-***-**** • ***********@*****.*** Kimberly Dawn Stowers
Secretary, Sales, Customer Service, Management
Secretary with 20 years of experience in customer service and sales, adept at managing client accounts and resolving service issues. Demonstrates loyalty and dependability, with strong skills in office equipment, inventory management, and cash handling. Committed to fostering a friendly and efficient work environment, aiming to excel in a role that leverages advanced communication and organizational abilities. Resolve customer issues efficiently, enhancing satisfaction and retention. Achieve top metrics consistently, demonstrating dedication to service excellence. Provide empathetic support, fostering positive customer relationships. Develop problem-solving skills, improving customer experience. Contribute to brand loyalty through exceptional service delivery. Analysed customer feedback to identify recurring issues, implementing targeted solutions that markedly improved overall service quality.
Provided exceptional customer service and surpassed sales targets consistently. Assisted in cash handling and loan processing, ensuring accuracy and efficiency. Collaborated with management to enhance store operations and customer satisfaction. Achieved measurable increases in sales through strategic customer engagement. Utilized analytical skills to optimize sales strategies and meet financial objectives. Implemented creative merchandising techniques, boosting visibility of high-value items and driving increased foot traffic to the store.
Provided comprehensive care for grandparents, enhancing their quality of life through daily support. Implemented tailored care plans, significantly improving grandparents' quality of life and independence while efficiently managing household tasks.
Coordinated with healthcare professionals to ensure optimal care, adapting strategies to meet evolving needs and promoting overall wellness.
Manage client accounts, resolve service issues, and drive sales growth Fostered strong client relationships, collaborating with cross-functional teams to deliver tailored insurance solutions. Consistently exceeded customer satisfaction targets. Analysed market trends and client data to identify upselling opportunities, resulting in significant revenue increase. Developed strategic account management plans. Babysitter
Self, Huntington, WV — Jan 2010 - Present
Remarketing Representative
Insurance Auto Auction, Ashland, KY — Nov 2014 - Feb 2016 Sales Manager
S7 Wireless, Ashland, KY — Jan 2012 - Nov 2014
Provide safe transport for children to school and activities, ensuring punctuality and safety. Prepare nutritious meals tailored to dietary needs, enhancing children's health and well-being. Assist with homework and educational activities, fostering academic growth and curiosity. Manage household tasks efficiently, maintaining a clean and organized environment. Run errands as needed, supporting family schedules and reducing stress. Foster children's development through engaging activities, while maintaining a safe, nurturing environment. Collaborate with parents to meet individual needs. Facilitate vehicle transactions with local dealers, ensuring seamless sales processes. Maintain high customer satisfaction through attentive service and clear communication. Manage repossession vehicles, ensuring they are clean and ready for sale. Prepare detailed sales and financial reports to support accounting accuracy. Contribute to increased sales volume through strategic dealer engagement. Cultivated strong dealer network, boosting remarketing efficiency. Streamlined repossession process, enhancing vehicle turnaround. Produced actionable insights through detailed financial reporting. Fostered strong relationships with local dealers, facilitating smooth vehicle transactions and contributing to increased sales volume.
Led team to consistently exceed sales targets, boosting revenue and customer satisfaction. Promoted to Sales Manager within a year due to outstanding performance and leadership skills. Managed scheduling, timesheets, and inventory, ensuring efficient operations and team cohesion. Enhanced customer service, resulting in increased client retention and positive feedback. Streamlined sales processes, achieving measurable improvements in team productivity. Implemented data-driven sales strategies, resulting in substantial revenue growth and enhanced customer retention rates for S7 Wireless.
EDUCATION
Medical Assisting Program
Everest Institute Cross Lanes, Cross Lanes, WV — Jul 2006 - Apr 2007 General
Boyd County High School, Ashland, KY — 2002 - 2006 SKILLS
Customer Service
Expert
Sales
Expert
Management
Experienced
Typing
Expert
Inventory Management
Skillful
Office Equipment
Expert
Cash Handling
Expert
Telephone Skills
Expert
Friendly
Expert
Loyal
Expert
Trustworthy
Expert
Dependable
Expert
LANGUAGES
English
Native
REFERENCES
Cheri Jones
Cher Kiser
TriState Pawn & Jewelry
Annie Finley
Amazon
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