Administrative Specialist in Medical Services

Knatasha Jones

Dallas, TX *****

***********@*****.***

469-***-****

Professional Summary

To work in the medical profession where my administrative skills can be utilized to provide professional care.

Work Experience

Icu Secretary

Texas Health Resources-Plano, TX

February 2021 to Present

Making referrals, answer telephone calls, maintain and file records in charts, type medical reports and letters as required, death certificates, prepare lab requests, order unit supplies, maintain inventory supplies, transcribe physician orders, monthly reports, interact with hospice staff, and assist nurses and doctors.

Inpatient Care Secretary

Vitas Hospice Healthcare-Carrollton, TX

July 2016 to May 2021

Schedule new patient appointments, verify insurance, utilize referral nurses as a resource to provide appropriate level of care, obtain release of information form from patients, and medical facilities, receive medical records, send new patient appointments, assign correct payers, determine patient financial responsibility, arrange payment plans, and assist nurses and doctors. Team Lead Patient Advocate/Insurance Verification

Keystone Medical Billing-Plano, TX

June 2015 to October 2016

. Schedule new patient appointments, verify insurance, utilize referral nurses as a resource to provide appropriate level of care, obtain release of information form from patients, and medical facilities, receive medical records, send new patient appointments, assign correct payers, determine patient financial responsibility, arrange payment plans, and assist nurses and doctors. Lead Health Coordinator

Head Start of Greater Dallas-Dallas, TX

October 2006 to May 2012

Verify coverage/benefits, assists patients with charity applications, update insurance information, patient demographics, correspondence, receive and process payments, and assist where needed. process medical records, send new patient appointments, assign correct payers, determine patient financial responsibility, arrange payment plans, and assist nurses and doctors. Unit Health Coordinator

Charlton Methodist Hospital-Dallas, TX

July 1994 to October 2000

Making referrals, answer telephone calls, maintain and file records in charts, type medical reports and letters as required, death certificates, prepare lab requests, order unit supplies, maintain inventory supplies, transcribe physician orders, monthly reports, interact with hospital staff, and assist nurses and doctors.

Education

Medical Assisting (Vocational school)

PCI Health Training Center-Richardson, TX

July 2000 to July 2001

Some college

High school diploma or GED

Skills

• ICD-10 (10+ years)

• Patient service

• Office experience (10+ years)

• Computer operation

• Phone communication

• Microsoft Powerpoint (10+ years)

• Medicare (5 years)

• Windows (10+ years)

• Word processing

• Medical insurance coverage verification

• Ambulatory surgery center experience

• PeopleSoft

• Typing

• Medical terminology (10+ years)

• Organizational skills (8 years)

• Cash handling

• Medical-surgical (10+ years)

• Data entry (10+ years)

• Electronic health records (EHR) management

• Case management

• eClinicalWorks

• Medical billing (8 years)

• ICD coding

• English (10+ years)

• Administrative experience (8 years)

• Computer skills (10+ years)

• Medical administrative support - Medical administrative support experience (16-20 years)

• Availity

• Insurance verification (8 years)

• Centricity

• Medical records (10+ years)

• Dental receptionist

• Care plans

• Urology

• Microsoft Office (10+ years)

• Phone etiquette (10+ years)

• CPT coding (5 years)

• Oracle Health

• CPR (10+ years)

• Microsoft Access (10+ years)

• NextGen

• EHR systems (10+ years)

• Microsoft Outlook (8 years)

• Bilingual

• Epic (10+ years)

• EMR systems (10+ years)

• Computer literacy (10+ years)

• Medical office experience (8 years)

• Insurance prior authorization

• Managing patient records

• Clinical confidentiality policies

• Medical scheduling (3 years)

• Front desk (10+ years)

• IVR

• Call center experience

• Documentation review (7 years)

• Dental office experience

• Microsoft Word (10+ years)

• Medical receptionist

• Customer service (10+ years)

• Multi-line phone systems

• Microsoft Excel (10+ years)

• Maintaining patient confidentiality

• Time management (8 years)

• Patient care (10+ years)

• Communication skills (10+ years)

• Clerical experience (10+ years)

• Spanish

• ICD-9 (10+ years)

• Health insurance knowledge

• Medical collection (5 years)

• Hospital experience

• Handling patient inquiries

• HIPAA (10+ years)

• Patient registration

Certifications and Licenses

Certified Medical Assistant

Certified Medical Administrative Assistant

Driver's License

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