Client Relations and Care Coordination Professional
Resume:
Houston, Texas *****
************@*****.***
EDUCATION
Associate in Science (A.S.)
Clinical Medical Assisting
Everest Institute, Eagan, MN
May 2005
High School Diploma
General Studies
Old Bridge High School, Matawan,
NJ
June 2003
PROFESSIONAL SUMMARY
Organized and results-driven professional with extensive experience in customer service, sales support, and client relationship management. Adept at identifying customer needs, presenting solutions, and maintaining satisfaction to drive loyalty and repeat business. Recognized for building rapport, solving problems efficiently, and meeting performance goals. SKILLS
EXPERIENCE
TRAINEE COORDINATOR
You're First Care Tomball, Texas December 2021 - Current RECOVERY ADVOCATE
Santa Maria Hostel Houston, Texas October 2018 - November 2019 ESTHER VAH
• Critical Thinking
• Problem Solving
• Multitasking
• Time Management
• Leadership
• Team Building
• Customer Service
• Client Relations
• Sales
• Relationship Management
• Effective Communication
• Built and maintained strong relationships with coworkers, clients, and their families to improve service quality and enhance client satisfaction.
• Provided customer-focused support by addressing concerns, offering solutions, and ensuring follow-up to maintain trust.
• Promoted company services to clients, helping increase awareness and participation in programs.
• Assisted with onboarding and training of new employees, ensuring they understood service expectations and company standards.
• Delivered high-quality customer service by supporting clients in achieving personal goals and accessing needed resources.
• Communicated program benefits and encouraged participation in services, contributing to higher engagement rates.
• Collaborated with a multidisciplinary team to create tailored support plans that met client needs and improved outcomes.
• Built rapport and trust with clients, fostering a supportive environment that encouraged recovery progress.
EV
PROGRAM COORDINATOR
Empowerment Healthcare Brooklyn Park, MN January 2018 - July 2018 PROGRAM COORDINATOR
REM The Mentor Network Buffalo, MN January 2008 - January 2018 RESIDENTIAL COORDINATOR
Howry Residential Services Mendota Heights, MN October 2005 - January 2008
LEAD FRONT DESK COORDINATOR
Marriott Hotel Princeton, NJ June 2003 - October 2005
• Provided exceptional customer service to residents and their families by ensuring care plans were followed and concerns were promptly addressed.
• Promoted available services and programs to residents to maximize participation and satisfaction.
• Trained and supervised staff, emphasizing customer care, professionalism, and adherence to program quality standards.
• Maintained accurate records and communicated progress updates to residents and families to reinforce trust and transparency.
• Developed positive relationships with residents and their families to ensure high levels of satisfaction and retention.
• Supported service delivery by recommending activities and programs that aligned with resident interests and well-being.
• Led a team in providing attentive, personalized care while upholding service excellence standards.
• Promoted program benefits to clients, encouraging participation and reinforcing the organization's value.
• Delivered consistent, customer-centered service to residents, addressing concerns quickly and effectively.
• Engaged residents in recreational activities, promoting services to enhance their quality of life.
• Supervised staff in providing individualized care, ensuring residents received attentive and respectful service.
• Fostered strong relationships with residents, families, and external partners to maintain satisfaction and trust.
• Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
• Kept records of guest interactions, comments or complaints in order to improve service quality.
• Handled reservation changes and cancellations using hotel management software efficiently.
• Assisted in training new front desk staff on procedures and customer service standards.
• Cultivated relationships with corporate clients to drive room bookings and events.
CERTIFICATIONS
Basic Life Support (BLS)
Contact this candidate