Technical Support Specialist with 15+ Years Experience

DEVERICK M. MURRAY

Fort Worth, TX ***** Mobile: 615-***-**** *************@*****.***

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Professional Summary

Dependable and resourceful technical support professional with over 15 years of experience in customer service, IT operations, and software support. Known for reliability, integrity, and a strong commitment to helping teams and clients succeed. Skilled at resolving complex technical issues, improving processes, and maintaining professionalism under pressure. Dedicated to continuous growth and contributing positively to a team-oriented workplace.

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Core Skills & Competencies

Technical Support & Troubleshooting

Customer Experience & Communication

Software & Hardware Installation

Networking (TCP/IP, VPN, DNS, DHCP)

Microsoft Office 365 & Windows 7–11

Salesforce, ZenDesk, ServiceNow

Process Improvement & Workflow Optimization

Data Accuracy & Confidential Information Handling

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Professional Experience (Selected Highlights)

Managed Operations Technology Support Specialist

Liberty Tax Service — Oct 2022 – March 2025

Provide IT and operational support for 2,500+ offices nationwide, ensuring secure and efficient operations.

Manage vendor relations, billing, and maintenance coordination to improve productivity. Oversee software installations, network configurations, and troubleshooting. Recognized for proactive problem-solving and dependable performance. Support Specialist

ExamSoft Worldwide — Sep 2020 – Apr 2022

Delivered expert software support via phone, email, and chat to a national client base. Collaborated with QA and product teams on updates and user-experience improvements. Maintained accurate documentation and improved the internal knowledge base. Additional Roles Include:

Customer and technical support positions with Vanderbilt University Medical Center, Drake Software, Paychex Inc., Asurion, and Custom Media Services, consistently demonstrating reliability, technical expertise, and dedication to customer satisfaction.

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Education & Training

Associate of Applied Science, Computer Network Technology Nashville State Community College – Nashville, TN

Professional Development

Workforce Readiness & Communication Skills Workshops Continuous learning in networking, security, and client support platforms

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This version:

Keeps everything factual but more trust-building

Highlights reliability, teamwork, and growth

De-emphasizes long job lists (less focus on potential gaps)

Uses wording that appeals to reentry-friendly or second-chance employers

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