Loyal, Dedicated Accounts Specialist with Leadership Experience
Resume:
Ray McCart
Professional Summary:
Accomplished professional with a proven track record in account management, customer service, and team leadership. Skilled at driving productivity, streamlining processes, and building trust with clients and colleagues. Expert in leveraging Microsoft Office, Google Workspace, and Apple platforms to achieve organizational goals. Recognized for dynamic problem-solving, persuasive negotiation, and innovative thinking.
Accounts Receivable Specialist
NOVO (Remote)
March 2022 to October 2024
Spearheaded the launch of a new department specializing in reconciling small business lending accounts. Oversaw a portfolio of 400+ accounts, achieving exceptional accuracy and timely resolution. Cultivated client relationships, strengthening customer retention and trust. Customer Service Representative II
Freedom Mortgage (Remote)
October 2021 to March 2022
Supported loan officers by streamlining the customer refinancing process. Delivered superior service, driving customer satisfaction and operational efficiency. Banking Specialist (Inbound Call Center)
TD Bank-Mount Laurel, NJ
January 2017 to December 2019
Secured customer account integrity while resolving inquiries promptly and accurately. Promoted additional products and services, increasing cross-sell revenue and customer engagement. Regional Sales Administrator
Keune Haircosmetics-Charlotte, NC
July 2014 to August 2016
Orchestrated education and training programs across a seven-state territory. Designed and executed marketing campaigns to drive event attendance and brand awareness. Managed travel arrangements and prepared detailed reports, ensuring seamless operations. Professional Summary:
Williamstown, NJ 08094
raymccart@gmailcom
Student Loan Specialist
JPMorgan Chase & Co.-Tampa, FL
May 2013 to January 2015
Negotiated repayment plans for overdue student loans, reducing charge-offs. Advised customers on financial solutions to achieve account stability and growth. Supervisor
VanRu Credit Corp.-Largo, FL
January 2009 to December 2013
Directed a team of 25+ recovery agents, exceeding client collection goals. Developed and implemented comprehensive training programs, boosting team performance. Delivered actionable insights through detailed reporting to management and clients. Account Supervisor
Account Receivable Management/Wachovia-Colorado Springs, CO January 2004 to December 2009
Led a high-performing team managing overdrawn accounts, consistently surpassing targets. Devised strategic collection plans that earned recognition as a top producer. Fostered collaboration and productivity, driving team success. Senior Collection Representative
RMA Risk Management Alternatives-Marlton, NJ
May 2001 to January 2004
Managed a diverse portfolio of delinquent accounts, implementing effective recovery solutions. Conducted in-depth skip tracing to locate debtors and negotiate settlements. Educated clients on credit management and debt consolidation strategies. Some college in Business
Camden County Community College Highland Regional High School-Blackwood, NJ Associate's degree
Skills
• Customer service
• ERP systems (Less than 1 year)
• TeamViewer (1 year)
• Telecommunication
• Direct sales
Education:
• Teamwork
• Microsoft Outlook
• ICD coding
• Accounts payable
• Data entry
• Service-oriented architecture
• Proficiency in Microsoft Office, Google Workspace, and Apple Platforms
• Team Leadership & Staff Development
• Financial report writing
• Account management
• Customer support
• Salesforce (1 year)
• Software troubleshooting
• Windows
• Microsoft Dynamics GP
• Underwriting
• Analysis skills
• Construction
• Accounts receivable
• Accounting software (8 years)
• Pricing
• Territory management
• Phone etiquette
• Accounting experience within construction industry
• Customer Service Optimization
• Organizational skills
• Relationship management
• Time management
• Fraud
• Payroll
• Inside sales
• Oracle
• Dealership experience
• Project Coordination & Administrative Expertise
• Administrative experience
• Typing
• Account Management & Recovery Strategies
• Retail sales
• Account reconciliation
• SAP
• Workforce management
• Microsoft Office (10+ years)
• Office Management
• Product management
• ---
• Microsoft Excel
• Banking
• Field sales
• Accounting
• NetSuite
• Sales Support
• Computer literacy (10+ years)
• Microsoft Access
• Clerical experience
• Customer interaction metrics
• Negotiation & Conflict Resolution
• Restaurant Management
• Sales Growth & Marketing Campaigns
• Microsoft Word
• Financial services
• Cash handling (10+ years)
• Presentation skills
• General ledger reconciliation
• ADP (2 years)
• Computer skills
Certifications and Licenses
Salesforce
Present
Personal Lines License
References:
Third party verification for TD BANK as of Nov. 1, 2017 Kathy Lynch was Ray's immediate manager at Van RU Credit Corp. answered as Manager as name that Was given on call, "internal Revenue Service I.R. S she stated "Raymond is a excellent worker. Follows Directfon and is also very Creative when Completing diferent task. Ray follws diresctons and take criticism very well and works extra hard to correct any mistakes in which were hardly ever.
Denise Hoffman Sr. OPS Risk Manager at JPMC currently, she was Ray's immediate supervisor at RMA stated:
"Ray worked with me at RMA in NJ as a collection's representative. He was a good people person and paid careful attention to detail."
Rosanna Curci Chief Operating Officer at Smart Churches "I worked with Ray for 3 years for an accounts payable company. Rayis a dynamic, intellgent, resourceful employee who works wellindependently and as a team player. Heis self-motivated and always striving to achieve and surpass goals. I highly recommend Ray and consider him to .." Randall Mayes Property Administrator at PHHF Ray's General Manager during time at VanRu
"Mr .McCart worked for me for several years at Van Ru Credit as a Supervisor. He was very efficient, showed much opportunity for advancement, and was weliked by allwhom worked with him. His work ethic spoke magnitudes, and his leadership skills were unmatched." Robbie Hunter Manager at TIGl Haircare currently was Ray's direct Manager at Keune Hair cosmetics.
"Ray is always willing to take on new task. very eager to learn. Ray willbe an asset to any company" Stephanie Barnett
NOVO-Direct Report
Ray is a passionate and seasoned collector. I could always count on him to lend a second voice or help with a difficult client. His energy is certainly contagious, and I truly enjoyed having him on my team. thad the pleasure of leading Ray as an Account Manager for Collections at Novo. They brought an exciting energy and competitive drive that pushed the team to excel. Their aggressive approach to problem-solving and negotiations made them incredibly effective in achieving results. Ray is passionate, goalfocused, and thrives in a competitive environment They would be a great assest to any team looking for top performance.
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