Customer Service Specialist with 5 Years Experience

S a m u e l . C . N w a k a n m a

Phone • 437-***-**** • Email: **************@*****.***

Profile Summary

Customer service expert with five years of experience across various sectors, including retail, food service, and technology. Proficient in resolving customer issues, boosting satisfaction, and upholding high service standards. Demonstrated ability to thrive in fast-paced environments and collaborate effectively with team members to meet organizational objectives. S k i l l s

● Excellent communication and interpersonal skills

● Strong problem-solving abilities

● Working Knowledge with CRM software and Microsoft Office Suite

● Ability to work under pressure and handle challenging situations

● Team-oriented with a positive attitude

E x p e r i e n c e

2022 - 2024

Customer Service Representative Miniso Abuja, Nigeria

• Provided outstanding customer service by promptly addressing inquiries and resolving complaints.

• Assisted customers with product details, returns, and exchanges, ensuring a positive shopping experience.

• Kept accurate records of customer interactions and transactions.

• Congratulated as the best store floor staff.

• Worked with team members to enhance service processes and improve customer satisfaction.

• Increased customer satisfaction ratings by 30% through effective problem-solving and communication. 2021 - 2022

Customer Service Associate Genesis Fast Foods Enugu, Nigeria.

• Delivered friendly and efficient service to customers in a busy fast-food setting.

• Managed customer orders, payments, and inquiries with professionalism and accuracy.

• Resolved customer complaints and issues, ensuring a positive dining experience.

• Helped train new employees, fostering a team-oriented work environment.

• Improved customer satisfaction scores by 20% through excellent service and attention to detail. 2019 - 2021

Customer Service Specialist Plutonium Solutions Limited Lagos, Nigeria

• Handled a high volume of inbound and outbound calls, providing support and solutions to customer issues.

• Trained and mentored new team members, promoting a collaborative and efficient work environment.

• Used CRM software to track and manage customer interactions, ensuring accurate and up-to-date records.

• Developed and implemented strategies to enhance customer service processes, reducing response times by 15%.

• Recognized for outstanding customer service and consistently exceeding performance targets. Education

● Higher National Diploma in Computer Science Federal Polytechnic Oko, Anambra 2018

● National Diploma in Computer Science Federal Polytechnic Nekede Imo State 2013 Additional I n f o rmation

• I currently live in Montreal, Quebec.

• Available to resume at the earliest convenience. P r o f e s s i onal Certifications

Tek Experts

• Handling a Difficult Customer - 2021

• 10 Soft Skills - 2021

• Alison - Developing Quality Customer Service - 2021 Microsoft

• Microsoft MS-100: Identity and services - 2021

edX

• IBM Cyber Security Basics (edX) - 2023

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