Operations & Sales Leader, Customer-Focused Success

SRIDHAR KAKANI

ADVISOR SALES *

EXPERIENCE

Advisor Sales 2

November 2020 - Present Concentrix, Charleston, WV

Worked with coworkers to complete tasks.

Collaborated with departmental leaders to establish

organizational goals, strategic plans and objectives.

Defined problems, collected data, established facts and

validated conclusions.

Participated in ongoing training to enhance own job skills and

knowledge.

Demonstrated ability to manage multiple tasks while

remaining adaptable and flexible.

Adhered to quality and service standards to support

operational goals.

Developed departmental objectives, budgets, policies,

procedures and strategies.

Assisted with new hire orientation and employee training.

Provided product information and resolved concerns to assist

customers.

Troubleshot minor problems and reported larger technical

issues.

Assistant Store Manager

August 2018 - April 2021 Wendys, Charleston, WV

Coached employees on customer service and selling

techniques.

Built employee knowledge with training and mentoring.

Directed employee tasks and time management, improving

customer experiences.

Provided performance feedback and coaching to employees.

Coordinated with Manager to set specific and actionable

goals based on established KPIs.

Communicated performance issues to develop performance

improvement plans.

Held employees accountable and corrected issues to achieve

high standards.

Assistad in recruiting orocass, hirne ane fetairirg ice talent.

CONTACT

«© 304-***-****

= *********@*****.***

Q = Charleston, WV 25309

CAREER OBJECTIVE

Dedicated professional with proven

performance in management,

leadership and communication.

Detail-oriented in problem-solving

and planning. Ready to make an

immediate contribution to your

organization.

Hard-working professional with

experience in consultative sales,

customer loyalty and contract

negotiation & management.

Frequently praised as proactive by

peers, can be relied upon to help

your company achieve its goals.

Results-oriented professional with

20 years of work experience and a

proven knowledge of campaign

management, client relationship

management and competitive

analysis. Aiming to leverage my

abilities to successfully fill the role at

your company.

Contact this candidate