Operations Leader - Multi-Unit Management & Turnarounds

Troy Peters

Spring, TX ***** 281-***-**** **.**********@*****.***

PROFESSIONAL SUMMARY

Strategic, servant-minded Operations Leader with over 20 years of multi-unit management experience across the food service and travel industries. Proven track record in operational turnaround, asset control, and team development. Adept at leading large teams, optimizing systems, and driving revenue growth in high-volume environments. Known for fostering employee engagement, improving customer satisfaction, and executing high-level logistics for large-scale events.

CORE COMPETENCIES

- Multi-Unit & Operations Management

- P&L & Financial Oversight

- Strategic Planning & Execution

- Asset Tracking & Loss Prevention

- Team Leadership & Staff Development

- Budgeting & Cost Reduction

- Sales & Marketing Strategy

- High-Volume Logistics Coordination

PROFESSIONAL EXPERIENCE

Operations Manager

Toasted Yolk Cafe Magnolia, TX

June 2023 – Present

- Spearheaded operations for a successful new store opening, overseeing staffing, training, and launch execution.

- Established and grew new catering revenue streams by building local partnerships and expanding off-site service models.

- Streamlined operational procedures, resulting in a 50% reduction in labor costs.

- Implemented inventory and cost-control systems to improve profitability and operational efficiency.

- Provide hands-on leadership to front and back-of-house teams, fostering a culture of accountability and service excellence.

Operations Manager

Ice Express Houston, TX

Feb 2023 – May 2023

- Directed logistics for major events, including the Houston Livestock Show & Rodeo and citywide festivals.

- Eliminated 100% of lost assets through system overhauls, resulting in zero demurrage fees.

- Cut overtime costs by 50% through improved operational procedures and warehouse efficiencies.

Multi-Unit Manager

Luby’s Kingwood, TX

Oct 2008 – Jan 2023

- Managed two high-volume locations, including a university-based café startup with over

$3M in annual revenue.

- Led recruitment, training, and promotion of multiple managers and team leads.

- Recognized for achieving consistent double-digit annual sales growth. General Manager

Love’s Travel Stops Houston, TX

Nov 2006 – Oct 2008

- Revitalized three underperforming locations by reinstating company procedures and boosting team performance.

- Oversaw 6 managers and 40+ employees with full P&L and operations accountability.

- Managed a $12M budget including vendor contracts, staff development, and service quality. Multi-Unit Manager

Pilot Travel Centers Santa Nella & Madera, CA

Aug 1997 – Mar 2006

- Supervised multiple revenue streams including fuel, retail, and food court operations, totaling $25M annually.

- Conducted recruitment, training programs, and development classes across two training stores.

- Increased sales by 10% three years in a row in a declining market.

- Managed 12 managers, 8 managers-in-training, and over 100 team members. General Manager

Ruby Tuesday Davenport & Iowa City, IA

Dec 1991 – Aug 1997

- Led a regional store to achieve the highest annual sales increase (25%+) among 80 locations.

- Spearheaded marketing events and team growth initiatives, recruiting and promoting multiple leaders.

- Consistently strengthened customer and employee loyalty through high service standards. General Manager

Country Kitchens Iowa City, IA

Dec 1988 – Dec 1991

- Honored with the Eagle Award and Hospitality Award for service excellence and operational standards.

- Managed financial planning, budgeting, and team supervision for long-term business growth.

EDUCATION

Business Administration

Scott Community College – Bettendorf, IA

Dean’s List President’s List GPA: 3.8

North Scott Senior High School – Eldridge, IA

Class President (Junior & Senior Years)

Member of Student Congress

CERTIFICATIONS & AFFILIATIONS

- Certified Manager – Food Safety

- Voting Board Member – Santa Nella Chamber of Commerce

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