Healthcare Administrative Professional with IT Focus
Resume:
Matrice Truevillian
McDonough, GA *****
********@*****.***
Professional Summary
Experienced Healthcare Administrative professional seeking a long-term employment opportunity with advancement potential, to lend my expertise and apply my knowledge to the intersections of Healthcare Administration and Information Technology, optimizing efficiencies in patient and medical data integrity. Work Experience
Patient Administrative Coordinator
Team Rehabilitation Physical Therapy-Decatur, GA
August 2024 to Present
• Maintain complex schedules while ensuring that all patients are scheduled the appropriate number of visits.
• Assist patients with any insurance-related questions. Verify and explain insurance benefits to every patient, as well as obtaining and tracking any authorizations needed.
• Accurately update and maintain records in the electronic medical and billing record system, including billing changes.
• Collect copayments and process in an accurate, timely, and professional manner. Issue any receipts and handle any billing-related tasks.
• Support the clinic's performance by preparing management information, imputing data from in-house research, and assuming basic maintenance of clinic supplies and equipment. Patient Access Representative
Walmart Health Clinic-McDonough, GA
August 2023 to Present
# Provide professional engagement services to optimize the patient experience
# Provide administrative support utilizing Epic and practice management systems
# Ensure medical, accounting and employee records are handled confidentially and managed in compliance with current records and retention policies and procedures
# Employ timely and accurate processing of; registration and intake documentation, appointment follow- ups and billing transactions
# Lead team efforts in sharing and leveraging resource tools and information to maximize daily operations productivity and efficiencies
# Collaboratively participate in quality improvement initiatives and quality management programs
# Assist with developing and implementing clinical practice improvements
# Provide peer mentoring and coaching, helping colleagues adapt to change and evolving challenges in the fast paced work environment
# Collaboratively assess workload and communicate effectively with colleagues to provide support to increase efficiency and timelines in completing projects and day-to-day operations Lead Front Desk Administrator
UroPartners-Glenview, IL
February 2018 to February 2023
• Provide professional engagement services to optimize the patient experience
• Provide administrative support utilizing Epic and practice management systems
• Ensure medical, accounting and employee records are handled confidentially and managed in compliance with current records and retention policies and procedures
• Employ timely and accurate processing of; registration and intake documentation, appointment follow- ups and billing transactions
• Lead team efforts in sharing and leveraging resource tools and information to maximize daily operations productivity and efficiencies
• Collaboratively participate in quality improvement initiatives and quality management programs
• Assist with developing and implementing clinical practice improvements
• Provide peer mentoring and coaching, helping colleagues adapt to change and evolving challenges in the fast-paced work environment
• Collaboratively assess workload and communicate effectively with colleagues to provide support to increase efficiency and timelines in completing projects and day-to-day operations Insurance Follow Up Specialist
Beacon Hill Staffing Agency-Oak Brook, IL
December 2017 to February 2018
• Provided customer service to various healthcare contract customers
• Prepared, researched, and processed collections from various contracted health insurance payers
• Reviewed healthcare contracts ensuring accuracy of language and proper workflows
• Researched remits and EOB’s for complete accurate payments or denials
• Reviewed and managed all aspects of claims processing, obtaining additional information as necessary, submitting corrections, adjustments, appeals, etc.
• Ensured claims processing was in compliance with company policies and procedures and in adherence to state and federal insurance regulations
Administrative Assistant
University of Illinois at Chicago-Chicago, IL
May 2007 to April 2017
• Served as Administrative Assistant to the head of the occupational department
• Supervised office graduate assistants
• Served as department liaison for adjunct faculty appointments and regional staff support
• Maintained human resource data for new employees
• Managed accurate and timely processing of travel and reimbursement vouchers
• Maintained inventories of departmental supplies and equipment
• Managed oversight of receptionist area ensuring responsibilities were performed in a professional fashion
Education
Masters in Healthcare Administration
Grand Canyon University
Associate in Applied Science
Northwestern College
Bachelor of Science in Biology
Barber-Scotia College
Skills
• EMR Systems
• ICD-9
• o CPT Coding 3M Coding o ICD-10-CM Coding
o EHR o Medical Terminology
o EPIC o Allscripts
o Microsoft Suite
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