Senior Technical Writer and Documentation Leader

April Candice Baber

San Antonio, TX ***** 210-***-**** ********@*****.*** linkedin.com/in/candice-baber-96a1995a

SENIOR TECHNICAL WRITER / EDITOR / DOCUMENTATION SPECIALIST

I am an accomplished technical writer and editor with over 25 years of experience with the ability to translate complex information to the target audience, managing multiple projects, while meeting or exceeding time-sensitive deadlines in both the private and public sectors.

I specialize in writing, editing, and designing a broad array of technical content including, but not limited to: installation, operations and maintenance manuals, policies, procedures, standard operating procedures (SOPs), user guides, test reports, process improvement, and other related technical content, as stipulated by the applicable compliance, regulatory policies, and/or standards.

I proactively create a synergic support system for all stakeholders to generate the products that best fit the design and ambition of all participants.

My mission is to produce high quality, user-friendly tools, resources, and to maximize the overall success of the organization.

EDUCATION

BA degree in Communication with concentration in Technical Writing, University of Texas at San Antonio

TEHNICAL SKILLS

Adobe Acrobat DC and Creative Suite

Adobe FrameMaker XML (DITAs)

Arbortext XML/SGML (DITAs)

Confluence, Content Management, Jira

SharePoint Content Management / Design

Expert MS Word User (creating and updating of formatting Styles)

Advanced user of Microsoft Office Suite (PPT, Project, Visio)

Microsoft Teams

Snagit

Troubleshooting

IT INDUSTRIES

Public and Private Sectors

United States Air Force (DoD) / Defense Health Agency (DHA), Department of Management (DoM)

Cyber Security Operations

Cyber Threat Intelligence

Finance

Healthcare

Information Technology

Medical Devices

EXPERTISE

Authoring Editing Proofreading Writing

Installation / Instructional Guides

Job Aids

Style Guide

Release Notes

SOPs, SOWs

Operational and Maintenance Manuals

Electronic Technical Manuals (ETM) and Interactive Electronic Technical Manuals (IETM)

Policies

Procedures (APIs)

Reference Material

Templates

Diagrams (Work/Process/Data Flow Charts)

Illustrations Regulatory / Compliance Standards

Familiar with cyber security information compliance regulations (DoD USAF TO Manuals), public and private industry regulatory standards, military standards, ((e.g., USAF/DoD MIL-STDs, FDA medical device test protocols QMS, General Data Protection Regulation (GDPR), HIPAA, PII, ISO, NIST.)).

Project Management

Easily able to prioritize and manage multiple projects congruently.

KEY ACHIEVMENTS / QUANTIFIABLE ACCOMPLISHMENTS

Saved X Technologies and the United States Air Force (USAF) at Dover approximately $37.5K by completing an extensive revision of a depot level operation and maintenance technical manual with illustrated parts breakdown six months prior to the projected date of completion.

QUALIFICATIONS

Master-level proficiency in creating and editing Information Technology (IT) network infrastructure and Information Systems (IS) electrical engineering equipment information such as Visio diagrams, test results, software and hardware documentation, and training material.

Ability to convey instructional material using illustrations and photographs in conjunction with written information to provide maximum comprehension for various levels of discourse communities.

Exceptional logical planning and organizing abilities that consistently result in meeting and/or exceeding deadlines. Able to prioritize, coordinate, and manage multiple projects that require writing, editing, and formatting of technical content.

Possess collaborative and interpersonal communication skills as well as exceptional command of the English language.

Able to author style guides in compliance with communication, marketing, and legal departments based on Chicago Manual of Style™ and Microsoft Manual of Style, and all military standards requirements (MIL-STDs).

Industry experience with FDA, HIPPA, and PII regulations and standards. Knowledge of Azure Cloud Server-based technology. This includes various services such as IaaS, SaaS, PaaS, and XaaS.

Practicing knowledge of General Data Protection Regulation (GDPR) both internationally and nationwide.

Extensive knowledge of Data Item Description (DID) requirements for Contract Data Requirement List (CDRL) documentation as defined by the Department of Defense (DoD) and the USAF policy orders known as DoD MIL-STD 38784/AF and MIL-PRF-38807C TOs.

EXPERIENCE

Technical Writer. 06/2025 – 07/2025

Hewlett-Packard (HP)

*Short term contract requirement.

Authoring and updating of user guide documentation using Oxygen Editor and publication manager tools.

Managed content requests using Confluence and Jira.

Collaborated with Subject Matter Experts (SMEs) to gather data to build and publish guides.

Authored online user guide and instructions published on the HP website.

Authored online release notes.

SOC/CTI Technical Writer. 2/2025 - 6/2025

*Short term contract requirement.

Department of Management (DOM) for Iowa, IT Division

Authored procedural documentation and playbooks for the SOC and CTI teams for the detection, investigation, analysis, containment, and eradication of malicious attacks.

Collaborated with SMEs for obtaining relevant and accurate content for urgent attack events.

Used remediation tools such as, PhishFort and CrowdStrike that are required for eliminating adverse activity in order to create documentation instructions and graphics.

Provide advanced-level support for the team’s use of MS Word.

Managed version control of documents using SharePoint.

Technical Writer (3). 6/2024 - 8/2024

*Short term contract requirement.

Department of Homeland Security (DHS) / Gov. Cybersecurity

Produced, proofread, edited, and formatted technical documentation to include primarily reports and presentations, as well as design specifications, manuals, processes, policies, procedures, plans, test artifacts, release notes, system security artifacts, architecture documents, CONOPS materials, and transition documents to support CACI’s CDM cybersecurity efforts.

Shared responsibility for content management system and workflow using SharePoint.

Gathered information, interview subject matter experts, and conduct other research to convey technical material in a concise and effective manner.

Managed assignments and works independently and actively with SMEs to produce artifacts within the established time frames and in accordance with specified deadlines.

Developed content for technical publications and write or edit hardcopy and online documents. Ensure content is readable, accurate, and compliant with stated requirements.

Worked directly in coordination with staff in the Engineering, Service Delivery, Operations, and Program Management departments to define and produce required documentation.

Interview and foster relationships with technical SMEs and converts technical content to internal standards without changing the meaning.

Worked closely with members of the technical writing team to ensure uniformity in workflow and writing style.

Plan, develop, organize, write, and edit operational procedures and manuals.

Created and managed document and report schedules in alignment with project and deliverable deadlines.

Supported quality control activities required to ensure the accuracy and adequacy of each publication.

Ensured that documentation complies with all applicable specifications, standards, and other project constraints.

Managed document version control using SharePoint.

Senior Technical Writer – Editor. 6/2020 - 4/2024

DoD (USAF)

Mastered Arbortext desktop publishing program to complete several USAF technical manuals for various types of bomb testers.

Created master template for documentation used for USAF technical reports.

Edited and formatted supportability study technical report documents.

Senior Technical Writer. 5/2020 - 9/2020

*Short term contract requirement.

DoDAF

Created master template for documentation used for USAF Air Education & Training Command.

Edited the change control operations manual for the Graduate/Training Integration Management System (G/TIMS) software system documents.

Edited the IdentityServer assessment report.

Edited the technical roadmap guide.

Created SharePoint pages to manage document version control.

Lead Technical Writer. 2/2019 - 6/2019

*Short term contract requirement.

Bexar County IT (BCIT)

Collaborated with Enterprise Architect and developers for authoring of Azure Cloud Server Build and Deployment Guide and design, integration, and Visio implementation diagrams and documentation.

Used CloneMaster and Database Administrator (DBA) master templates to help develop Azure documentation

Created Access Physical Security Standard Operating Procedures (SOP).

Revised Technical Standards SOP to build long term Life Cycle Management (LCM) policies.

Created New Employee Guide and diagrammed multi-tiered Visio document approval processes for leadership that included SME reviews.

Created master template for SOPs and user guides for Bexar County Information Technology (BCIT).

Managed document version control using SharePoint.

Senior Technical Writer. 6/2018 - 12/2018

*Short term contract requirement.

DoD (USAF)

Created Release & Upgrade Notes (RUN docs) template for production and staging requirements that included infrastructure, application, integration, and backup requirements. This included editing content and identifying subject matter issues.

Recreated Marine Corps Cyberspace Operations Group (MCCOG) / Marine Corps Systems Command (MCSC) development document template of which I used to reformat and edit over 20 Marine Corps Network Access Control Compliance and Remediation (NACCR) guidelines. Recreating the template ensured proper formatting of document content.

Updated SOPs.

Created SharePoint pages to manage document version control.

Technical Writer. 3/2018 - 4/2018

*Short term contract requirement.

Realogy

Collaborated with legal and data security General Data Protection Regulation (GDPR) authority to produce client material that exceeded expectations with format, presentation, and accuracy of GDPR material.

Created a custom template for numerous GDPR-compliant Executive Reports.

Edited, researched, and revised GDPR content and provided final formatting in accordance with adjustments requested by the customer.

Technical Writer. 8/2017 - 2/2018

*Short term contract requirement.

Defense Health Agency (DHA)

Created CarePoint process/workflow system Visio diagrams with the data scientist team.

Collaborated with data scientists to create templates and CarePoint design style guide for internal and external user interface (UI).

Authored department SOPs.

Technical Writer – Editor 3. 11/2015 - 5/2017

Wells Fargo

Trained and mentored junior technical writer in creating Visio process flows, diagrams, MS Word, industry standard documentation requirements.

Initiated and authored Project Management guide for Azure Cloud Technology project managers.

Created SharePoint pages for content management and assignment requests through workflow.

Established Business Process Model and Notation (BPMN) specification Visio diagram template for Azure team.

Recreated Business Requirement Document (BRD), Project Definition Document (PDD), and Statement of Work (SOW) templates to provide macro-enabled functionality and clean style management.

Created Visio process diagrams and presentations for executive management audience.

Technical Writer. 6/2013 - 11/2015

Whataburger, Inc. (Finance)

Established industry-level quality user guide templates that I used for documentation projects.

Authored Longview and MicroStrategy® developers' support guide for IT department.

Produced training videos and quick reference guides for MicroStrategy reporting system.

Created process (BPMN) specification Visio diagrams, policies and procedures for Finance and Accounting departments.

Created user guides for Longview SmartApp, Master Data Management (MDM) system, and SharePoint.

Created user guides for Fixed Assets department.

Created SharePoint pages to manage document version control.

Technical Writer – Editor. 3/2013 - 6/2013

*Short term contract requirement.

3M (formally, Acelity / KCI)

Designed MS Word test document templates that are compliant with regulatory standards and resilient to audit scrutiny by the Federal Drug Administration (FDA) using Corrective and Preventative Action (CAPA) initiatives for Research and Development (R&D) Verification and Validation (V&V) department. These templates were used for the V.A.C.® Therapy Negative Pressure Wound Therapy Medical Device test procedures, protocols, and reports.

Created instructional guide and conducted live training sessions for using MS Word to educate documentation authors (engineers), contributors (test engineers), reviewers (management), and Design Control personnel how to use and update test documentation templates. All templates and instructions published using SharePoint.

Created Visio processes flow charts and responsibility matrix diagrams that illustrate CAPA compliant initiatives in conjunction with Responsible, Accountable, Consulted, and Informed (RACI) Service Level Agreement (SLA) based guidelines.

Revised Quality Systems (QS) and Quality Procedures (QP) standard templates for R&D Design Control department.

Created R&D / V&V department writing and style guide, document assessment form, and editor checklist.

Technical Writer – Editor. 8/2010 - 9/2012

Experian Healthcare

Authored and published client user guides for in-house developed software products. The process included testing the software, identifying software defects, capturing images, collaborating with off-site developers, SMEs, and project managers, and ensuring final quality control prior to public distribution.

Created and published internal Visio process flows to identify and instruct those involved with the initial phase of implementation tasks, resources, and stakeholders up to the successful go-live phase for beta clients.

Senior Technical Writer - Editor. 7/2008 - 7/2010

DoD (USAF)

Managed the development of laser-guided munitions test set training manuals to ensure accuracy of guidance seekers to minimize collateral damage. The $388K project included a depot level operations and maintenance manual, depot level Illustrated Parts Breakdown (IPB), software user’s manual, and special test equipment manual.

Authored and published two test set depot-level operations and maintenance with IPB manuals valued at $346K.

Mentored junior technical writer for all technical writing projects.

Coached engineers in the development of technical manuals and CDRLs.

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