Leadership & Operations Leader with PM & HR Expertise

Raquel Byers Leadership, Scheduling, Management, Project Management, Project Manager, Turn Board, Customer Service, Manager, Supervisor, Accounting, Finance, BBA, Account manager, Excellent written communication skills, Time Management, Entrepreneurial, Creative, Athlete, Basketball, Business Administration Degree, Business Degree, Management major, Experience, Sales, Apartment Management, Team Leader, Self-motivated, Goal oriented, Ambition, Energetic, Competitive 4054 Quail Run Ln

Ovilla, TX 75154 512-***-**** ************@*****.*** WORK HISTORY

Business Operations Manager – Civitas Senior Living: January 2025 – Current

Coordinating/managing office functions and financial operations

Processing Accounts Receivable, Accounts Payable, Account Reconciliation, and Payroll

Managing 20 direct reports and 112 indirect reports

Screening and onboarding of new hires, facilitating open enrollment

Resolving staff concerns and implementing HR guidelines

Maintaining accurate and complete record of contracts in compliance with state regulations

Communication with residents, families, staff, and vendors

Submitting LTC insurance claims monthly on behalf of residents

Confidentiality, rights, and privacy of our residents and employees

Proficient in various computer systems, online platforms, and report generation

Accepting payments and ensuring timely and accurate entry onto resident ledgers

Developing, and coordinating collection plans with residents

Onesite property management software

Scribe at Methodist Emergency Department – Methodist Dallas Medical Center: April 2024 – Current

Working alongside physicians to provide accurate, real time, documentation of all encounters between the physician and patient.

Using proficient typing skills and correct medical terminology to document patient history, physician’s exam of the patient, procedures done, lab results, and radiographic impressions via Electronic Medical Records.

Compliance with HIPPA/HITECH laws

Student – Full time student: January 2019 – March 2024

Went back to school and completed various courses to further my education. Financial Analyst – Texas Department of Insurance: May 2018 – January 2019

Examine quarterly and annual financial statements of insurance companies for financial soundness

Working directly with insurance companies on ways to increase net income and mitigate losses

Making sure income is appropriate for the number of policies written and future claims

Writing 13 page reports summarizing the company’s financial position Bookkeeper / Assistant Property Manager, Multiple Sites – Roscoe Properties: June 2017 – May 2018

Account management –Accounts payable, accounts receivable, deposit accounting, adjusting accounts, scheduling charges

Increasing rent collection by 6% – averaging 90% collection by the 3rd. Processing EFT/ACH and in office payments, delinquency follow up, processing evictions, and coordinating collections

Scheduling – coordinating unit turn with subcontractors, working with vendors, creating purchase orders, processing invoices

Leasing- Creating contracts, residential sales – $76,260+ of leases in 3 months, prospect follow up, screening and approving applicants, countersigning contracts

Customer Service – account balances, account set up, service requests, answering contractual questions

Management – Responsible for a team of five

Leasing Agent, Uptown Square – Landmark Properties: April 2016 – June 2017

Apartment sales – over .5M in less than a year

Prospect follow up – Daily customer contact, 50+ touches a day: calls, emails, texts

Community assistance – Answered contractual questions, explained ledgers

Account Delinquency – Worked with residents to minimize unpaid balances

Market research – Outbound marketing to target markets

Marketing – Social Media, Outbound, Organizing social events Leasing Agent & Various Sales Associate Positions In Retail: April 2012 – April 2016

Apartment sales

Entrata, Yardi, Onesite

Inventory purchaser

EDUCATION

Business Management, Texas State University- May 2017

Bachelors in Business Administration in 3 years, 3.2 GPA

Honors College

Contact this candidate