Operations Leader with Security & Hospitality Expertise

Ruby Wright

Walls, MS *****

662-***-**** – ***********@*****.***

Skills

Strong Leadership Skills/Highly Motivated/Dependable/Loyal/Hard Worker

Constantly willing to gain knowledge of new skills and undertake new responsibilities

Proficient in Microsoft Office

Work History

01/2024 to 06/2025 Operations Manager

Inter-Con Security – Memphis, TN

Ensures that the client is provided quality service by protecting the people, the brand, and the product

Ensures that customer satisfaction is addressed along with any issues or concerns

Motivates and guides the security team by providing training and development opportunities

07/2022 to 01/2024 General Manager

Applebee’s – Horn Lake, MS

Ensured that the guests were provided quality services along with ensuring products and services met quality standards

Controlled inventory levels to meet the demands while minimizing costs

Planned, allocated, and managed resources (people, budget) to achieve operational goals

12/2019 to 07/2022 Corporate Security Officer

FedEx Corporate Security – Memphis, TN

Monitored employee activities, confirming compliance with security regulations, and adhered to security rules and procedures

Protected company assets and brands

Ensured the safety of individuals

01/2017 to 12/2019 Site Supervisor

Allied Universal Security – Memphis, TN

Ensured clients were provided quality service

Collaborated with Shift Supervisors to organize and achieve demanding schedule targets

01/2014 to 01/2017 Store Manager

Family Dollar – Memphis, TN

Ensured high level of customer satisfaction through excellent service

Ensured the sales goals were met by conducting training, motivating staff, and by providing feedback to team members

04/2012 to 01/2014 Account Manager

G4S Secure Solutions – Memphis, TN

Maintained over time to a preset requirement designated by G4S

Ensured quality of service to clients by conducting regular post inspections and managing employees

Education

12/2006 Master of Science: Criminal Justice

Delta State University – Cleveland, MS

05/2004 Bachelor of Science: Criminal Justice

Delta State University – Cleveland, MS

05/1999 High School Diploma

Cleveland High School – Cleveland, MS

Achievements

05/2004 Phi Mu Honor’s Society

Delta State University – Cleveland, MS

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