Experienced Medical Billing & Customer Service Professional
Resume:
Linda S. Alston
*** ******* **, **********, ** **401
**************@*****.*** (mailto:**************@*****.***) 862-***-****
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PROFESSIONAL SUMMARY
Dedicated customer service professional with over 15 years of experience in high-volume call centers and medical office environments. Expertise in medical billing, handling escalated customer situations, and utilizing CRM systems. Committed to delivering exceptional service with keen attention to detail.
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PROFESSIONAL EXPERIENCE
Administrative Assistant
BRIDGES, LTD
February 2020 – Present
- Supported daily operations by handling administrative tasks, client communication, and scheduling appointments.
- Managed documentation and maintained organized records to facilitate efficient office workflows.
- Assisted in project coordination and provided support to team members as needed.
- Fostered a positive working environment by ensuring clear and respectful communication. Customer Service Representative
Maximus, Remote
February 2023 – July 2024
- Provided exemplary customer service support in a high-volume call center environment.
- Addressed client inquiries effectively, ensuring satisfaction and timely resolution of issues.
- Maintained performance metrics while handling diverse customer concerns across various channels.
- Contributed to process improvement initiatives, enhancing overall service delivery.
- Utilized Avaya phone systems for seamless communication, managing multiple calls efficiently.
Customer Service Medical Billing Agent
Lab Services, Maplewood, NJ
May 1996 – 2007
- Managed high-volume inbound and outbound calls related to medical billing inquiries, ensuring patient satisfaction and accurate issue resolution.
- Processed medical claims efficiently, utilizing attention to detail to minimize errors and expedite billing processes.
- Handled escalated customer situations with professionalism, working towards swift resolutions and maintaining high standards of service.
- Collaborated with medical office staff to clarify billing details and resolve discrepancies.
- Utilized CRM software to track interactions, manage accounts, and streamline communication.
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EDUCATION
Early Childhood Education
Guilford County Technical College
2022 – 2024
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CERTIFICATIONS
- Medical Insurance License: NPN 21135335
- Notary Public: Number 202*********
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SKILLS
- Medical Billing & Coding
- High-Volume Call Management
- Customer Relationship Management (CRM)
- Proficient in Microsoft Word and Excel
- Avaya Phone Systems
- Conflict Resolution & Escalation Handling
- Attention to Detail
- Multi-Screen System Navigation
- Data Entry & Record Keeping
- Team Collaboration
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REFERENCES
Available upon request.
Contact this candidate