Manager

Alisa Turner

Gainesville, GA *****

*****.*.******@*****.***

+1-706-***-****

Professional Summary

1. Excellent Customer Service skills including problem resolution, Customer Growth, Satisfaction and Retention and Scheduling.

2. Excellent Sales skills through determining Customer needs. 3. Bookkeeping Skills with QuickBooks along with other industry specific software. 4. Estimating and Scheduling Experitice.

5. Negotiation skills to improve Accounts Receivables. Improved from 40% to 80%. Authorized to work in the US for any employer

Work Experience

Practice Manager

Watkins Total Healthcare-Gainesville, GA

January 2023 to October 2025

• Managed daily operations of a busy medical practice, overseeing a team of 15 staff members.

• Handled Accounting/Bookkeeping, Billing, Accounts Payable/Receivable, HR and Payroll. Conducting Financial Interviews to educate prospective Patients of their financial responsibilities and Insurance benefits.

• Practitioner Credentialing.

• Staff, Practice and Building management.

Lead Sales/Assistant Manager/Manager

FURNITURE FACTORY OUTLET-Cleveland, GA

October 2020 to November 2022

1. Started as part time sales and took over as Lead Sales/Assistant Manager in 3 months. 2. Posted above average sales numbers during the time of employment. 3. Handled operation duties in the absence of the General Manager. 4. Took over Management duties, including, Sales, Inventory, Customer Service Issues and Management of staff with the general daily operations of the store. General Manager/Service Advisor

Turner Wholesale Tire, Inc.-Cleveland, GA

July 2012 to March 2019

Handled all Customer Service both in person and by phone. Created estimates for work needed to be done and explained options for service. Ordered parts, scheduled work, managed work flow for services and collected payments. Handled Bookkeeping, Accounts Payable/Receivables, Payroll, new hire onboarding. Office Manager

Skip Barber Racing School-Braselton, GA

2007 to 2009

1. Was responsible for the daily office functions including incoming calls, new hire orientation, greeting guests.

2. Managed all class/event bookings, customer relations and special requests at local facility. 3. Managed onsite sales, up selling to existing customers, incoming sales calls and booth set up/sales at local events.

Office Manager/Bookkeeper

Parker Traffic Markings-Cleveland, GA

2005 to 2007

1. Responsible for conversion of accounting/booking to QuickBooks Pro. 2. Managed Human Resources processes, A/P, A/R, Payroll, DOT certification and contract management. General Manager

Premier Vacation Rentals-Sautee Nacoochee, GA

2002 to 2005

1. Managed the daily operations including, 8-10 reservationists, housekeeping and maintenance personnel.

2. Handled reservations both by phone, in person and online. 3. Handled all customer relations, complaints, special requests, leasing and payments. General Manager

TCB Properties-Helen, GA

1998 to 2002

1. Responsible for implementing sales contracts, project financing, permitting and sub-contract labor hiring and scheduling.

2. Oversaw the estimating and construction of 11 homes and 85+ lots within Sub-division. 3. Served on the New Construction Review Board which handled approvals for new and reconstruction within the community.

Product Cost Analyst

Orbit Industries-Helen, GA

1988 to 1998

1. Was responsible for producing cost estimates for clothing lines. Worked with the design team to keep manufacturing costs within a margin and set pricing of product lines to achieve profitable margins. Education

High school or equivalent

Towns County High School-Hiawassee, GA

May 1986

High school diploma or GED

Skills

• Phone etiquette

• Sales

• Property Management

• Project Implementation

• Presentation software

• Account management

• Communication platforms

• Contracts

• Office Experience

• Technical Proficiency

• Pricing

• Adobe Photoshop

• Client services

• Communication Skills

• Basic math

• Attention to detail

• Human resources

• Accounts payable

• Accounting and finance experience

• Resume screening

• Customer communication

• Office activity coordination

• Compliance audits & assessments

• Grammar Experience

• Project Management

• Payroll

• Typing

• Budgeting

• Interviewing

• Procedural guides

• Staff supervision

• Customer support

• Microsoft PowerPoint

• Policy & process development

• Accounting systems

• Office Management

• Google Workspace

• Salesforce

• Event Planning

• Employee relations

• Retail Sales

• Bookkeeping

• Operations management

• Microsoft Excel

• Document management

• Microsoft Office

• Accounting software

• Executive administrative support

• Marketing

• Customer issue escalation

• QuickBooks

• Computer literacy

• Computer skills

• Inventory Control

• Events Management

• Administrative experience

• Analysis skills

• Facilities management

• Management

• CRM system proficiency

• Microsoft Outlook Calendar

• Windows

• Manual transmission

• Inside sales

• Customer Service

• Contract Management

• Efficiency improvement

• Microsoft Publisher

• Data entry

• Payroll processing

• Productivity software

• Construction Estimating

• Microsoft Word

• Recruiting

• Computer operation

• Office record organization

• Office equipment management

• Accounts receivable

• Teamwork

• Microsoft Outlook

Certifications and Licenses

Service Writer Certification

Present

Sales and Service Certification through Automotive Technology Institute. Driver's License

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