Remote Operations and Administration Specialist
Resume:
*******.*******@*****.***
Brooklyn, NY 11230
Professional Summary
Highly accomplished professional with extensive experience in managing all company operations.
Accounting and procurement of all procedures that the department of accounting and collection needs.
Astute in identifying operational requirements, implementing plans, and effectively coordinating to achieve objectives.
Expertise includes personnel management, employee training, inventory tracking, facility coordination, budget management and expense control. Experience also includes a broad range of transportation functions Air and Ocean, customs brokerage, domestic supply chain, and over size project shipments. Detail-oriented and skilled administrative professionals keep reception areas clean, neat, and presentable to give a positive impression to all guests. Effortlessly coordinate documents, digital files, and correspondence to support high-volume operations and scheduling.
Offering excellent clerical, time management and multitasking abilities, administrative developed over 15 years of related experience.
Meter Reading, Smart Metering, Electricity, Business Strategy, Business Development, Business Process Improvement, Corporate Communications, Project Management, Corporate Social Responsibility · Event Planning, Customer Service, Customer Service Operations, Meter Data Management · Billing and Collection · Account receivables & bookkeeping Education
Albanian University
Master Public Administrative Science Diploma Jul 2010 Agricultural University of Tirana Tirana, Albania Agricultural Engineering Diploma, Jul 2006
Partizani High School
Diploma Jul 2001
Certificate:
Training in school Violence prevention and intervention University of state of New York, The State Education Department of New York
Training in Identification of child abuse and Maltreatment University of state of New York, The State Education Department of New York
OS
OLTJANA SHKURTA
Dasa Training Education University of state of New York, The State Education Department of New York
Taxation of the Business International Training Center Albanian Government, Tirana Albania
Language: Fluent in Albanian, English, Italian.
Experience
Import Manager, D. COLUCCIO AND SONS June 2021 – present, New York. As Import manager ensure Cargo tracking of import ocean shipments timely delivery. Track customs release by working closely with our United States Customs Broker to ensure proper documentation, so as not to delay clearance of ocean shipments. Notify freight forwarders and vendors of missing or incorrect shipping documentation and follow up until receipt and/or resolution is reached. Address any discrepancies with the brokers’ system by diagnosing issues and contacting the appropriate party (i.e. Production, Freight Forwarder, Factories, etc.) to remedy it, so customs clearance can be completed.
Update SAP dates as needed, so that all parties have accurate information and delivery dates. Proof and verify ocean shipments within Log Net and SAP to ensure accurate and timely creation of Inbound Delivery numbers.
Communicate shipping instructions, vessel and flight schedules with Freight Forwarders and Production teams to complete freight bookings.
Work directly with production and vendors to arrange alternate manufacturing to meet importing countries trade regulations.
Doing all the cost sheet for each item of the invoices that we import – export. Preparing prices to be updated in entrée system.
Preparing the schedule to deliver and pick up the container. Insurance and billing specialist, Central Park South Dental Arts, SEPTEMBER 2020 May 2021 Insurance specialists take care of the breakdown of benefits that the insurance has for the patients. Interpret Insurance benefits and understanding the plan and benefits. Bookkeeping and support billing department by posting receivables, following up on outstanding account balances, and coordinating invoice mailing. Using DENTRIX to enroll services and works to be done by patients. Managed billing functions, including fee collection, invoice generation, and transaction posting. Monitored dentist schedules and coordinated patient appointments. Assisted patients in completing required paperwork, including insurance information and financial arrangements. Received incoming calls, answered questions, and scheduled patient appointments.
Greeted patients and visitors and managed patients in order of appointment time. General Director of Billing and Collection, Account Department OSHEE GROUP, Nov 2013 Jun 2020 Tirana, Albania
Managed and oversaw all activities of the Customer Billing and Collection (1.5K), Actively participate in setting up objectives, performance target and action plans to achieve energy losses reduction and increase of collections. Manage accounting and recordkeeping responsibilities related to hedge funds and their cash flows.
Working closely with investors, investment managers, tax professionals, and investment advisors to manage funds effectively and lead the division through organizational and operations procedures changes.
Lessoned with energy distribution division to prepare and monitor performance indicators, action plans and investment assessment.
Actively participated in joint efforts of stakeholders and donors’ organizations to implement the energy sector recovery strategy.
Carried out day to day management activities of Energy Public Retail Supplier: i.e. energy demand management, billing and collection operations, performance monitoring of energy retail activities; non-technical loss reduction and control. Managed the Credit Risk Monitoring procedures by enhancing the increase of customer collection rate etc.
Analyzing and providing different reports for the company regarding energy. Supervising all customer service stores and training all teams for different goals that the company must achieve.
Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations.
Supported back-office procedures, including hiring and employment processes. Specialist Cargo Import-Export at TIRANA INTERNATIONAL AIRPORT, Tirana Albania August 2011- October 2013
Preparing all the documents for export import for the different vendors and proceeding with the finance office all the Invoices
Meeting strict commitment for air freight expectations, completing dangerous goods declarations, and validating booking.
Review and monitor all shipper export declaration rejections, requests for information, and other correspondence.
Preparing all the documents for export import for the different vendors and proceeding with the finance office all the Invoices
Preparing Delivery order and sending to the broker Calculate rate for all export –import.
Organizing and managing all import –export for all list of vendors that we have. Director at Business Registration and Taxation Directory, Municipality of Tirana, Jan 2008 Aug 2011 Albania
Registration of the business and taxation from the category of business Municipality of Tirana, Albania
Manage accounting and recordkeeping responsibilities related to hedge funds and their cash flows.
Manage all taxation of the Business by Category and make sure to collect all the taxes. Prepare Report Analyzing regarding the taxes collection and the efficiency. Preparing all the services and making sure that the help desk office is running. Ensure all the financial reports for the government. Collaborate with other government Institution to prepare strategy for the taxation and the fiscal politic for the business.
Team Administrative Assistant Municipality of Tirana, April 2006 Jan 2008 Executive assistant at General Directory of the budget, Reviewed activities regularly to identify opportunities for improvement. Completed assigned tasks with little or no supervision. Maintained good working relationship with co-workers and management, as staff management and project oversight. Organizing, managing, and keeping office running. As administrative assistant I was responsible for clerical and organizational tasks like file organizing, scheduling appointments, assisting other staff members, and drafting correspondence or messages.
Responding all the phone calls and organizing meeting and workshop. Skills
• Initiative-taker,
• Supervisory Skills
• Corrective Actions
• Logistic systems
• Business Analytics
• Import Manager
• Cargo Export - Import Air / Ocean
Specialist.
• Monitoring Performance
• Quality Assurance
• Strategic Thinking
• Talent Management
• Accounting specialist / payroll /
Account receivable.
• Procurement skills
• Meeting preparation
• Customer relations
• File management.
• Relationship Management
• Time Management
• Quality Management
• Microsoft Office Suite
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