Customer Service & Operations Leader

LS

LAMONTE SMITH

*************@*****.*** +1-347-***-**** Bronx, NY 10456

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Customer service

Ticket processing

Emergency response

Inventory management

Team leadership

Operational oversight

Conflict resolution

Communication skills

Time management

Documentation accuracy

Training coordination

Emotional support

Safety monitoring

Problem solving

Stress management

Client relations

Personal care

Behavior monitoring

Recreational activity planning

Team collaboration

Transportation coordination

First aid and CPR

Safety compliance

Motivational support

NYC 311 Call Center Brooklyn, NY

Customer Service Representative

10/2020 - 05/2025

Process tickets for Calls

Responded to inbound calls for the City of New York, delivering high-quality support and assistance.

Supported 911 operations by delivering essential assistance in emergency situations.

Excelled in offering empathetic and compassionate customer service to improve customer experience.

Dunkin' Donuts Raleigh, NC

Dunkin Donuts Manager

08/2015 - 08/2020

Oversaw inventory management and maintained stock levels for supplies. Demonstrated exceptional communication skills to effectively lead and build cohesive teams, enhancing overall store performance. Delivered dependable and precise customer service in a dynamic, fast-paced setting.

Supervised team proficiently to achieve operational goals. Supervised daily operations and ensured adherence to company standards. Managed staff schedules and coordinated training for new team members. Holly Hill Child & Family Solutions

Raleigh, Nc

Group Home Staff Member

01/2007 - 02/2015

Assisted residents with daily living activities and personal care tasks. Monitored resident behavior and reported changes to the care team. Implemented engaging recreational activities to promote social skills. Maintained a safe and clean living environment for all residents. Summary

Skills

Experience

Collaborated with team members to develop individualized care plans. Provided emotional support and encouragement during challenging situations.

Documented daily activities and incidents in resident records accurately. Monitored resident safety and well-being on a 24 and 7 basis. Maintained accurate records of resident activities, behavior, and progress. Coordinated transportation for appointments or outings for residents. Provided direct care to residents, including personal hygiene and daily living skills.

Encouraged positive behaviors through reward systems. Shaw University Raleigh, NC

Bachelor of Science in Rehabilitation Science

09/2007 - 02/2009

East Wake School Of Arts, Educatio Wendell, NC

High School Diploma

06/2006

Food Handler Certification, ServSafe

Education and Training

Certifications

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