Administrative Assistant with 10+ Years in Customer Service
Resume:
Gidget Raner
*******@*******.***
Required Skills/Knowledge
Years of Experience
Last Used
Office / Clerical Support
8+ years
2025
Customer Service (call center, client support)
10+ years
2025
Data Entry / Database Updates
8+ years
2025
Microsoft Outlook / Email Management
10+ years
2025
Microsoft Excel
8+ years
2025
Microsoft Word
10+ years
2025
Microsoft Access / Complex Databases
2 years
2025
Healthcare Administration / Policies
8+ years
2025
HIPAA Compliance / Medical Records
8+ years
2025
Government Agency / State Contract Experience
5+ years
2025
Multi-tasking / Fast-paced Environments
10+ years
2025
Verbal & Written Communication
10+ years
2025
Professional Summary:
Dedicated Administrative Assistant with over 10 years of experience in office support, customer service, and healthcare administration. Skilled in handling high-volume communications, data entry, and record management for state-related healthcare programs. Background includes supporting New York State Health Exchange programs via Maximus and working in HIPAA-compliant environments with sensitive records. Adept at multi-tasking in fast-paced settings, providing accurate clerical support, and delivering excellent service to both internal and external stakeholders. Proficient in Microsoft Office applications and adaptable to new database systems.
Core Competencies:
Administrative Support & Clerical Operations
High-Volume Call Management & Customer Service
Data Entry Accuracy & Database Maintenance
Microsoft Office Suite (Word, Excel, Outlook, Access)
Records Management & Document Processing
HIPAA Compliance & Confidential Information Handling
Healthcare Administration & Insurance Verification
Government Program & State Contract Support
Scheduling, Calendar & Meeting Coordination
Multi-tasking in Fast-Paced Environments
Written & Verbal Communication Skills
Team Collaboration & Independent Work Execution
Problem Solving & Task Prioritization
Attention to Detail & Organizational Skills
Adaptability to New Systems & Procedures
Key Highlights
Over 10 years of administrative and customer service experience supporting healthcare and government-related programs.
Skilled in clerical support, data entry, and high-volume call management with consistent accuracy and professionalism.
Hands-on experience with New York State programs through Maximus (NYS Health Exchange) and Davis Vision, providing indirect state agency support.
Proven ability to manage HIPAA-compliant medical and insurance records while ensuring confidentiality and compliance.
Proficient in Microsoft Office Suite (Word, Excel, Outlook, Access) with 10+ years of usage in office and healthcare environments.
Demonstrated success working in fast-paced, high-volume call centers handling up to 250 calls per day.
Strong written and verbal communication skills, with the ability to interact effectively with both internal teams and external stakeholders.
Highly adaptable with the ability to multi-task, prioritize competing demands, and meet strict deadlines.
Recognized for attention to detail, organizational skills, and team collaboration, while also working independently when needed.
Work Experience:
Administrative Assistant / Customer Service Representative Mar 2014 – Aug 2025
Spectrum / Maximus / Davis Vision / IMA Group/Phillips Home Solutions Albany, NY
Supported the New York State Health Exchange (Maximus) by assisting applicants and providers with enrollment, records management, and program compliance.
Handled 40–250 calls daily, providing accurate information to internal staff, external providers, and state program stakeholders.
Processed incoming faxes, emails, and service requests; logged information into databases for tracking and resolution.
Performed high-volume data entry with accuracy, ensuring all records were complete, up-to-date, and consistent with state program guidelines.
Monitored shared email accounts to identify urgent requests, correspondence, and administrative notifications.
Conducted database searches to verify case information, cross-check details, and prepare reports for supervisors.
Assisted with appointment scheduling, interview coordination, and calendar management for program staff.
Prepared correspondence, notices, and reports using Microsoft Word and Excel.
Assisted with purchase and supply requests for healthcare operations, maintaining organized inventory and records.
Ensured all records were maintained in compliance with HIPAA confidentiality requirements.
Assisted with scanning, redaction, and uploading of sensitive medical and legal documents.
Verified insurance coverage and benefits for patients while liaising with providers to resolve discrepancies.
Supported team leads and managers with compiling statistical data for internal reporting.
Trained and mentored new clerical staff in call handling, data entry, and office systems.
Provided on-demand support for special projects, including record audits and case research.
Adapted to multiple healthcare systems and databases while maintaining high productivity.
Recognized consistently for strong attention to detail, reliability, and ability to meet tight deadlines.
Assistant Manager Jun 2011 – Feb 2016
Huff ’n’ Puff Schenectady, NY
Supervised a team of administrative staff to ensure smooth day-to-day office operations.
Coordinated scheduling for staff, meetings, and customer appointments.
Trained and onboarded new hires on clerical processes, system usage, and customer interaction protocols.
Managed incoming calls, walk-in customers, and service inquiries with a professional and courteous approach.
Oversaw filing systems, office supply procurement, and vendor communications.
Maintained accurate logs and reports for management review.
Assisted in preparing contracts, invoices, and correspondence.
Monitored team productivity and delegated tasks to ensure efficiency.
Handled escalated customer issues and provided resolutions in a timely manner.
Balanced administrative responsibilities with customer service duties in a fast-paced setting.
Education:
Diploma in General
Penn Yan Academy, Penn Yan, NY
Contact this candidate