Experienced Patient Services Professional with Strong Administrative
Resume:
June A. Speaks
Cherryville, North Carolina *****
Phone: 267-***-****
****.******@*****.***
Professional Summary
Experienced patient services professional with excellent administrative, communication, and customer service skills.
Experience
Patient Services Specialist
NovaCare Rehab, Broomall, PA
2013-2014
Managed multi-line phone system
Assist patients in referrals, scheduling, accessing, and utilizing services
Obtained pre-certification from all insurance companies and collected copays
Wrote prescriptions from primary care physicians office
Opened and closed office
Coordinator Scheduler
Temple Heart Center, Philadelphia, PA
2005-2011
Answered incoming calls for appointments, transferred calls to departments within facility
Retrieved recertification numbers from insurance carriers for medical testing
Coordinated and maintained schedule for patients in multiple departments
Scheduled and maintained appointments for Heart Team Receptionist/Scheduler
Temple University Children’s Medical Center Philadelphia, PA 1998-2005
Greeted and directed patients and visitors
Managed registration for multiple specialty clinics
Assisted patients with registration utilizing (IDX)patient information system
Update current information, collected copays, scheduled follow-up appointments for all patients
Managed multi-line phone system
Composed and revised medical forms
Conducted interviews for inpatient billing
Maintained billing files and edited Crenshaw
CERTIFICATIONS/ACHEIVEMENTS
Master Scheduling, Certificate for Telephone Etiquette, Customer Service Training, Mandatory Competencies, HIPPA Privacy Requirements
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